The facilities were well landscaped, the front office employees were always pleasant. The nurses and care assistants weren't so friendly, and often (despite labeling my neighbor's clothes with her name) socks, undergarments, and clothing would go to the laundry and were never returned. I will say this-we visited during lunch once and soon afterwards one of the activities employees had a "tea party" complete with hats for the ladies and nice attire for the men. This woman seemed very attentive and brought out smiles in even the most unresponsive residents. The facility was very secure, complete with locked doors and a proper check-in system. The parking lot was at an angle, so I imagine this would be quite difficult for residents or visitors in wheelchairs to handle. The food appeared sufficient, many patients deemed "flight-risks" were equipped with monitors that would beep if they were outside appropriate boundaries. Ultimately, I feel this was a decent facility but the care staff should be brought up to a higher standard.
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Nursing Home Reviews for Westfield Gardens
May 18, 2012
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Westfield Gardens is a senior living provider in Westfield, Massachusetts that offers residents Nursing Homes.for more details on services and rates.
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