CareOne at Redstone

My wife was in Redstone Rehab & Nursing Center. It's alright. The rooms were clean, but the care was not as good as the other facility. It is also 17 miles from our house. The staff members were alright. My wife went there because she has dementia and the insurance said so too. Maintenance and cleanliness were OK.

Do not bring your loved ones here. Staff is rude, argumentative and treat the patients like they are a bother. Supervisor and Director of Nursing do not return calls. Medication is not given correctly or in a timely manner. Many staff members lack common sense- patient cannot use either hand and food and drink are left unopened, staff doesn't help with feeding. Patients are left for 20-30 minutes when needing help with toileting. Call buttons are not answered with a sense of urgency and patients are not treated with care, compassion or dignity.

I was a health care proxy for my relative at this facility. I would never recommend Redstone based on the care. Five hours after admission, my relative had not yet received required medication. Another person's personal belongings, including medication and house keys inside a bag, were on her chair with her belongings. The white cotton bed blanket was laundered but contained measureable soaked in blood stains. The nurse I spoke with lied to me that my relative's necessary and prescribed medication was not in the building. I emailed one social worker, and never received a reply. I spoke to the nurse, who assured me he would contact a second social worker and she would contact me. She did not. I phoned twice in one day (morning and late afternoon), and she never contacted me. One medication was the incorrect dose. A second medication was low dosed as well, even 24 hours after notifying the staff. It was necessary based on lab work that this patient be referred to a hematologist. That referral was never made.. This all occurred within several days of admission. My relative chose to leave the facility based on poor care. My relative worked for many years as a nurse in healthcare.

I wish there were less than one star. This place is terrible. It is a pretty prison where people are treated like objects rather than human beings. In 4 days my room was moved three times. Call bells are not answered in a timely manner. I waited over an hour for a needed breathing treatment. Residents who can not fend for themselves are lost. When I complained I was told my needs would be addressed, however they were ignored. It was only when I had a family member by my side that anyone paid attention. After 4 days I signed myself out to recover at home.

My mom stayed here for a few weeks for rehab (OT and PT) after a bad fall. The nurses and PT/OT staff were very good. She was miserable and in a lot of pain, they all treated her with kindness and respect. They pushed her to get better but also accommodated her needs and concerns. The food was surprisingly good as well. A few things to be improved on: I do wish they kept a closer eye on some vitals that she was having consistency issues with. We needed to request that someone check on them. Also, some service calls did take a little longer than I would have liked for staff to respond to, but that is to be expected with so many patients to care for. Overall, I was impressed with the care my mom received while at Redstone.

Redstone was quite OK. The room my mother had was very clean with very pleasant decorations. I don't have any complaints about the staff. My mother had therapy there.

Watched a patient wait 30 minutes today to be transfered to the bathroom as she rang her bell repeatedly. Staff came in and left to " get help" this happened after she received a waterpill...I agree with the earlier post..run don't walk. Family members have little to no say on care. Staff don't return calls and have no lecabilty to family and patient requests....hard to see your loved one there

RUN don't walk away from this facility. If your loved on Alzheimer's wing be prepared to encounter very poor care. There are only a few nurses who genuinely care and CNA's who treat the work as a job, not a profession...They are all over-worked. My father had his room treated like a break lounge for a worker who would recline in his leather chair and charge his cellphone in his room. He would also eat and watch tv on his breaks in my father's room. If you have no other choice, you should make visits at off hours. The seniors are treated more like prisoners than those in need. Recreation is limited. Clients are pushed onto the patio and left there all day, Not unusual to hear people screaming for attention from their rooms. An awful place to live or work. If your loved one cannot eat on his or her own, CNA's can and may refuse to assist them with eating. For us, this place was a nightmare.