$7,950
CareOne at Redstone
135 Benton Drive , East Longmeadow, MA 01028
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Reviews of CareOne at Redstone in East Longmeadow, Massachusetts
2.04
(20 reviews)
Facility
2.8
Staff
2.5
Food
2.2
Activities
1.7
Value
2.0
Patricia
5
|
February 25, 2024
My personal experience with CareOne at Redstone was very positive. I loved their physical therapists. I thought that department was really on the ball and the people were very good. My room was spacious. I had a roommate, but it was fine. It was a big enough room for two people and I had no problem. It was nice. It was kept clean. It was all the stuff you'd want it to be. I thought the food was fine. I eat a particular diet and not every place has it. It's a religious meat restriction thing. It's called Halal. Most places don't carry halal food yet, but they were willing to work with me on what I could eat when I could eat, and that stuff. When I told them that I love tuna fish and I could eat it every day. Although they didn't feed it to me every day, I had tuna fish several times and I was fine with it. I was so happy that they listened to me. The layout was like any kind of institutional building layout. There's like a hallway, and then there's a hallway off the hallway, one on the right and one on the left. Eventually, you've taken up hallways and you've gone around in a circle. It's laid out like that. I didn't have any problem finding anything that I was looking for or anything like that, and I thought the gym was very well-equipped. The staff was very good and very responsive. Some of them were very, very dedicated people, but some kind of screw-ups too, just like how it is in a workplace. The place was kept up nicely. It's clean and if something was to go wrong, they fix it right away. I didn't participate in the activities, but other people seemed to have fun at some of the stuff that they were doing. You get your money's worth there.
jugga w
4
|
July 9, 2023
The facility was clean it didn't have the nursing home smell. It took awhile for employees to greet me as I walked through the area. My number 1 issue was parking there were plenty of signs that said visitors parking only.but they were all taken. It didn't appear that there were that many visitor's. Employees were parking in the visitor's parking. If it's not addressed it will continue.
Provider Response
Lori A T
1
|
May 14, 2023
The room was fine. He had a window and could see outside which was nice for him. The bedding wasn't changed very often, it was often a mess and I straightened it up whenever I was there. His care staff did not often respond very quickly and sometimes not at all. One evening before I left, I went to the station as he needed help to go to the bathroom and they said they'd be right over. The next day he said they never came. Pretty typical. The PT staff was good. They did make appointments for two procedures that he needed which was good. We found out afterwards that somehow, they merged his January stay with the health issue he had then with the ones he had been experiencing in April/May. The notes the VNA received for his follow up care were from January, but dated as current issues. That's when we realized they were working from January issues. He should have been on a renal diet - the first night there we told them, that and we saw the note that said Renal. But he realized near the end of his stay that he wasn't getting renal meals. Also, they took him off Torsemide, which he needed for fluid retention, and they took him off that due to "kidney injury" - again that was from January. When they sent him home, he was retaining fluid, gaining weight daily, and his oxygen tanking with little physical effort. Because he was not getting renal meals and was not on his med to keep his fluid down! But he was cleared to go home. Fortunately, he saw his docs the week he went home, and we addressed these issues. The doc put him back on the Torsemide (he was having his renal meals once he returned home). Fluids down, more energy and oxygen better. I guess it's a good thing they cleared him to go home! Should he need rehab again it won't be a Care One at Redstone.
upset family of 5
1
|
April 17, 2023
This place has turned out to be the biggest nightmare ever. My mother in law passed we were never given an option of having an autopsy done so we do not even know the cause of death. Even worse than this they have lost, misplaced, or disposed of her belongings because they did not see or care of the value. We have to repeatedly call and try and get answers no one will take the actual time to call us first. This has made an already horrible experience even worse. I regret ever allowing my mother in law to go here. The treatment as a family we have received is horrible. I hope this place closes down so no one ever has to go through this. She passed away not even a week before she was supposed to come home.
Mimi110282
1
|
February 25, 2023
Rooms are freezing cold. Dish tv spotty. Sent my mother home with a respiratory infection and said she’s fine. She ended up in the hospital. Staff doesn’t care. She laid in bed in dirty clothes and sheets. Physical therapist walked her once a day about 50 feet and left her in bed fir the rest of the time. When she needed help to go to the bathroom nobody came for a long time. They said you have a pull up on use it. How degrading is that! Their main concern that they constantly called me about was if her insurance is still paying. Requested call from Dr. and physical therapist. Neither could be bothered.
shebtheS
1
|
January 24, 2023
If I could have rated this facility below a 1 I would have. My loved one had two falls while in the facility, one resulting in an ER visit, the other with a possible fx, no one called to report the first fall, terrible communication, staff unresponsive to patient needs, administrator took me to someone else office when I went to complain to him about the care, no follow up. Caution if you are putting your loved ones in this facility. The only good thing was the physical therapy team, they were great, the rest terrible and unclean. Run while you can.
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Services and Amenities of CareOne at Redstone in East Longmeadow, Massachusetts
General
- Resident Capacity: 254
Medicare
Health
1.0
Overall
1.0
Quality
2.0
Staff
2.0
About CareOne at Redstone in East Longmeadow, Massachusetts
CareOne at Redstone is a Senior Living provider in East Longmeadow, Massachusetts that offers residents Nursing Homes services. Contact CareOne at Redstone for more details on services and rates.
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