Assisted Living Communities in Wilbraham, MA

"We toured Cedarbrook Village at Ware. We looked at a couple, and this one seemed to be the best one for the needs of my father-in-law. We've met 3 or 4 of the staff. They all sound very nice. The facility is brand new. It opened in 2020, and it's a gorgeous facility. We did see an exercise class while we were there viewing it. The people were getting ready for lunch but they did have dancing and live music. They take people out. They go out for ice cream. They go out for coffee. It seems like they keep them very busy. We did see a schedule of things that they are going to be doing during the week, and they do keep them occupied."

"The staff is great. I am not sure of her last name but first name is Karen. She really puts her heart into the care of the clients. She is honest and will not steer you in the wrong directions.I went to visit a friend and they talk highly of the place. "

"I went to Stonebrook Village at Windsor Locks. The location was a good location, as it was right off the highway to my house. It was clean. It seemed to have quite a few amenities. The pricing was reasonable. The staff were great. They were excellent. They were very personable. They seemed to know the residents by name. They were very good. They have an exercise area. They have an activities room. They have a movie room. There was a library there. They ask the residents what they would like, and them try and create different activities based on the wants and needs of the community. I thought that was really nice."

"Hoffman SummerWood Community was a very nice community. It's a Jewish community pretty much. It was very friendly and I met the rabbi there. My friend is a pretty devout Catholic, and I thought this might not be the best place for her. I didn't see a lot of Christian things going on. It's not all Jewish, obviously, but it was a different environment than the other places that I saw. It's a very warm community and a very pleasant environment. They have book clubs, chess clubs, and writing clubs. They'd go on field trips to the shopping centers and whatnot."

"My grandmother was at this facility initially for short term rehab. The nursing staff was pleasant most of the time and the physical therapist was phenomenal but overall we had a very bad experience. For the 3 months she was there we made multiple phone calls on a weekly basis trying to talk the overseeing physician- not once was our call returned even when we begged to speak to her. We never met her or even talked to her once during my grandmother's stay despite all our efforts. Additionally we also had much difficulty discussing her care with the advanced providers who didn't seem to make time to talk with us. She was transitioned to long-term care and a week later her health rapidly declined. During the transition to long-term care which was the last week of her life she did not have a phone as there was a problem with the connection in the room when she moved despite us paying for the service- no one helped her; my father had to figure it out. We went to visit her and she was crying she was so lonely. The worst experience we had was the day before she died. We went to visit her and it was evident she was rapidly declining. We asked to speak to the PA and we waited for ~3 hours before she came to see us. Instead of having a family meeting given the obvious change in circumstances, she spoke with us for less than 10 minutes. We asked about hospice care as my grandmother was clearly uncomfortable. She said she could start arranging it on Monday (it was a Friday) but that they wouldn't do much differently. My grandmother was struggling to breathe and was in obvious pain. We asked for her to be transitioned to a liquid diet as she couldn't swallow her food. As the PA walked out the door, my father asked how much longer she thought my grandmother would live as my mother was planning to travel that weekend and was wondering if she should cancel these plans. The PA told my father her hydration status was good and at least 2 weeks - as a healthcare provider myself I knew this simply was not correct, aside from the fact that you can never truly predict the day or hour and it is irresponsible to tell families otherwise. My grandfather went to visit her Friday evening and was distraught as they still brought her solid food; when he asked for a liquid diet he was told by the nursing staff they would get to it; it had not arrived by the time he left. The next day Saturday afternoon my grandfather went to visit my grandma. He found her unresponsive, notified the nurse and discovered she had passed. He was by himself, there was no hospice, my mother was traveling. It was a horrific experience and the epitome of poor patient and family care. This facility may be good for very short rehab that doesn't require medical decision making as the physical therapist was excellent. But not for any complex medical conditions, long term care, elder care or hospice. Overall we were extremely disappointed."

"The walkthrough at Mason Wright was very pleasant. The place was very inviting. It didn't feel like assisted living honestly. It just felt like very homey for them. When you first enter, there's a living room sort of where you wait. There's a fireplace. They took us into a room to kind of evaluate my mom. It was like a very casual setting. They sat us down and they assessed my mom there. And then they just gave us a tour of the place. And that was it. The staff was very professional, very pleasant, very knowledgeable, and answered all of our questions. Their approach was very nice. They had a space for them. My mom had dementia. So they had a unit for dementia there. And they had what they call a sensory room. When she was feeling agitated, she would go there. She was accepted into assisted living, so we thought that was very nice. The rooms were nice. The setup was good."

"My mother has been at the Arbors since 2018 and I can't say enough about the care and attention she has received there. She has gotten so comfortable there that she refers to it as her "Home". And during the COVID 19 pandemic, they have taken the utmost care to see that she and all the other members, including staff, are kept safe. They have had no incidences of COVID 19 to date! That is awesome! No better place. Don't even hesitate to have your loved one become a member. The end result is a great place to call home for your loved ones and such piece of mind for yourself."

"We placed my mom at East Village Place. It's a very good place and they understand the whole concept for care of elderly people. They have two levels so we wouldn't have to move my mom if she needed more care. They have exercise programs and memory care activities. They have a courtyard with a garden and lovely plants, places for people to sit in warm weather, a patio, and a grill. My mom has a nice view from her room. The staff is very courteous, warm, and always willing to help. My mother said they call her by her first name and that it feels very personal, warm, and inviting. The food is delicious and you can tell they put a lot into the meals they prepare. They have all kinds of dietary meal plans so people have variety."

"My mother lived at Ruth's House for many years now and we absolutely love it. The staff is very accommodating, friendly and goes above and beyond. I would def. recommend this facility to anyone looking to place their loved one. "

"We chose here because of their memory impairment component called Morning Star, and that's really what attracted me to it. The staff was outstanding, very caring and very attentive to my mom and to me and they made this experience so much easier for us. She is in a studio apartment by herself and it has a small window, a bed and a bath. The dining area and the food were excellent. She raves about how her day goes and her interaction with the other residents. She is improving considerably. I was impressed with them and how outstanding, Michelle, the marketing director is."

"We have chosen The Birches (Heritage Woods) memory care in the Heritage Woods building for Mom. It came highly recommended and we in turn greatly recommend this facility. They have a dining area (large room) for families to gather or just come and have a pizza party with the resident. They invited us to dine with Mom before we signed the paperwork, and the food was delicious. They have two selections of food for each meal. They go to the residents' rooms and ask which selection the resident prefers for their meal. They have numerous activities such as the typical bingo, puzzles, arts and crafts, exercises, scavenger hunts, name that state, move to the music, photography fun, baking cookies, movie night and so many more interactive activities. Mom loves the brightness of the Birches! The staff is very friendly, attentive and helpful, and the rooms are beautiful and roomy. Mom loves the enclosed (securely fenced) gardens, she enjoys sitting under the canopy, visiting with other residents or family. The staff brings out lemonade or iced tea and various treats to the residents when outdoors. The flowers and shrubs planted in the gardens have been carefully selected to attract birds and butterflies. Truly beautiful. And added to this beauty is the fact that residents can go out any time they like, even unattended, because the staff can monitor the residents through the large windows from within and be within seconds of help if necessary. Did I mention how much my husband and I love the Birches for Mom? It is the most wonderful and perfect fit for Mom and it is assuring that she is in a very pleasant and safe environment."

"The Arbors Assisted Living at Westfield was beautiful, and we have friends who are there. We saw the bedrooms and apartments. Everybody seemed very friendly. The apartment that we looked at seemed to fit the bill for a single person, and everything just looked clean, tidy, and just seemed like a very nice, homey place. The person who gave the tour was one of the owners, and she was very pleasant, and very informative, and answered whatever question we had. The room had a little kitchenette, not a tiny tiny bedroom, but certainly one that would accommodate a twin bed, a dresser, and maybe a TV. The living room was nice, there were a lot of nice areas outside the little apartment for people to use, which was nice. We were very pleased."

"We moved my husband to The Arbors at Amherst Massachusetts memory care unit. They seem quite responsive, and he's still making an adjustment to that switch. It's a very good place. He seems to be adequately cared for. They're responsive if something happens. They contact us, we contact them, and they are always available. It's a positive experience. We moved him to the memory care unit because he needed that extra care. The staff was very nice, attentive, and they created a friendly atmosphere. The thing about Amherst is that they have more activities, a greater variety of activities, both in assisted living and especially in memory care. The food is better there. In the Amherst memory unit, that door is locked. The residents who live there are locked in, but they have a door that goes out to a big deck where they can walk out. So, they have access to the outside whenever they want it, even though they're not permitted to leave that part of the building. So, that's very good."

"Everything was fine at The Ivy at Ellington. It was all new and modern. Everybody was friendly and positive. The dining area was modern and had a good layout. I liked that they take their memory care residents out for field trips every other week. They have plenty of daily activities. They've got physical fitness, crafts, and movies. The staff was very nice."