Assisted Living Communities in Wilbraham, MA

"All American Assisted Living looked like it would be a very nice place. It was just a little bit expensive. They've got all the conveniences there. They have their own medical staff and your personal grooming is all taken care of right there. The rooms were very nice. They were fairly roomy. Their dining area was very clean and spacious. The staff was very informative. The building is approximately two years old."

"I visited Suffield by the River to see their memory care. It's top-notch and a great place. It's right near my home, very clean, and well-appointed. The staff could be a little bit friendlier, though. It's got everything that anybody would need but it's also a little bit pricey. They have shared rooms and private ones if you want to pay extra. They have common areas and a dining hall. They have activities and plenty of stuff for the residents to do. They also have a lot of in-house services like the usual hairdresser."

"I think that Cedarbook Village at Ware is a fabulous community. My uncle is there and they made it very easy to do the intake and to let me know what they had to offer on my uncle's behalf. They assessed him and determined the level of care he would most benefit from and they've been very kind and very good to him. The facility is clean. Everyone is very nice and polite. I've had no concerns whatsoever. It would be nice though to see some additional gatherings or group activities involving more of the men, like getting together on Sundays to watch football or soccer games."

"I toured with a family member looking for independent living. I was shown a nice apartment in the main building, many amenities. I also looked at a cottage, beautiful, great size and even has a garage and full basement. The grounds have many opportunities for walking, sitting and interacting with residents on the property."

"Rooms are spacious and clean. Staff is friendly and helpful. Food is fabulous! I highly recommend Stonebrook at Windsor Locks for your loved one!"

"Brookdale South Windsor was nice. We liked it. It's really nice inside. However, the rooms were a little smaller than the place we chose. Everyone was very friendly when we were there. The building seemed so much bigger from the inside."

"My father will be moving into The Village at Buckland Court. Everyone's been really friendly. They make my dad very welcome there. It's very spacious inside. We liked how there was a lot of little gathering spots in the building. Everyone's very welcoming. My dad's very comfortable."

"My father moved into The Residence at South Windsor Farms. Our overall experience with it is very positive. I like that they know all the residents and that they make sure that they're getting the care that they need. The room is bright and up to date. He enjoys their food. They have all kinds of activities to choose from, like exercise, crafts, and games. The staff members are very friendly, and the residents seem happy and well cared for."

"I visited Brookdale West Hartford and looked at their memory care unit for my mother. As a visitor, I liked everything about it. It's very nice, and the layout is very good. I like the way they laid out the floors. I think the food is very good, too. The people are very nice and very attentive. It's a very nice and very warm place. It's also a very clean facility."

"Hoffman SummerWood Community was a very nice community. It's a Jewish community pretty much. It was very friendly and I met the rabbi there. My friend is a pretty devout Catholic, and I thought this might not be the best place for her. I didn't see a lot of Christian things going on. It's not all Jewish, obviously, but it was a different environment than the other places that I saw. It's a very warm community and a very pleasant environment. They have book clubs, chess clubs, and writing clubs. They'd go on field trips to the shopping centers and whatnot."

"The Residence at Brookside was a very nice facility. Partly the reason is because they're more expensive than the other place. It's a beautiful place. They have a memory care facility as well, but we didn't look at that. We only met the marketing lady, and she was very nice. We couldn't go in there if we didn't wear masks. I was impressed."

"I toured Addison Place at Glastonbury. They were kind and professional. They made you feel welcome. Debbie was very nice in explaining different options of what we would have for the style of living. They had patients in their 70s, which is what I needed because some places have a much older clientele, and I was trying to stick with something more age-appropriate. They answered questions. They've worked with me through this and trying to make this happen. They gave me a blueberry loaf to bring home, which was good. The building was nice and clean."

"Very clean, updated, and spacious. Very friendly staff. Everyone was smiling, and said hello during the tour. Veneek gave us a warm welcome while we waited for our tour to begin with Jessica. She was kind, knowledgable and answered the few questions we had. Everyone made us feel at ease. I think my in laws will like it here."

"My grandmother was at this facility initially for short term rehab. The nursing staff was pleasant most of the time and the physical therapist was phenomenal but overall we had a very bad experience. For the 3 months she was there we made multiple phone calls on a weekly basis trying to talk the overseeing physician- not once was our call returned even when we begged to speak to her. We never met her or even talked to her once during my grandmother's stay despite all our efforts. Additionally we also had much difficulty discussing her care with the advanced providers who didn't seem to make time to talk with us. She was transitioned to long-term care and a week later her health rapidly declined. During the transition to long-term care which was the last week of her life she did not have a phone as there was a problem with the connection in the room when she moved despite us paying for the service- no one helped her; my father had to figure it out. We went to visit her and she was crying she was so lonely. The worst experience we had was the day before she died. We went to visit her and it was evident she was rapidly declining. We asked to speak to the PA and we waited for ~3 hours before she came to see us. Instead of having a family meeting given the obvious change in circumstances, she spoke with us for less than 10 minutes. We asked about hospice care as my grandmother was clearly uncomfortable. She said she could start arranging it on Monday (it was a Friday) but that they wouldn't do much differently. My grandmother was struggling to breathe and was in obvious pain. We asked for her to be transitioned to a liquid diet as she couldn't swallow her food. As the PA walked out the door, my father asked how much longer she thought my grandmother would live as my mother was planning to travel that weekend and was wondering if she should cancel these plans. The PA told my father her hydration status was good and at least 2 weeks - as a healthcare provider myself I knew this simply was not correct, aside from the fact that you can never truly predict the day or hour and it is irresponsible to tell families otherwise. My grandfather went to visit her Friday evening and was distraught as they still brought her solid food; when he asked for a liquid diet he was told by the nursing staff they would get to it; it had not arrived by the time he left. The next day Saturday afternoon my grandfather went to visit my grandma. He found her unresponsive, notified the nurse and discovered she had passed. He was by himself, there was no hospice, my mother was traveling. It was a horrific experience and the epitome of poor patient and family care. This facility may be good for very short rehab that doesn't require medical decision making as the physical therapist was excellent. But not for any complex medical conditions, long term care, elder care or hospice. Overall we were extremely disappointed."