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Keystone Commons

460 West Street, Ludlow, MA 01056

(800) 558-0653

Verified Partner

4.7

(20 reviews)

Offers Assisted Living, Independent Living, and Memory Care
Top rated on Caring.com

2015, 2019

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Reviews of Keystone Commons in Ludlow, Massachusetts

4.7

(20 reviews)

  • Facility

    4.4

  • Staff

    4.6

  • Food

    5.0

  • Activities

    5.0

  • Value

    5.0

Top rated on Caring.com

2015, 2019

Kathy

5

January 24, 2024

I am a friend or relative of a current/past resident

My father-in-law was at Keystone Commons and it was very good. It's clean and the staff was attentive. His room was well cared for. It was very good. Everything was more than adequate. As my father-in-law's abilities to take oral nutrition independently faded or were diminished, the staff was attentive and helpful when he needed assistance on that. Depending on someone's functional abilities, they offer differing activities, whether it's games or things like bingo or music therapy. They offer pet therapy as well.

Gail

5

May 17, 2023

I am a friend or relative of a current/past resident

My mother stayed at Keystone Commons for a couple of months. I like that they didn't let the people lay in bed all day. They got them dressed and involved them in activities. It helped my mother because she had always been in bed and sleeping. It was good to see her with other people. They were very good to the people. They could have done a little bit more with cleaning the rooms, but everything else was very well kept. The staff members were wonderful. Everybody knew all the patients. It was nice to hear them call the patients by name and get them to be a part of everything. Around Easter, they had a big thing for patients and families. They had a lot of food, and the food was out of this world. One of the things that got me was that they did so much with the families and got everybody involved, not just the patients. The one thing that I wasn't really happy about was that my sister would go over and set up medicine for my mother. Sometimes, they weren't administered in the right way, and I was a little upset about that because it was important for my mom to have her medicine done a certain way. But other than that, I would rate them highly. We got good value for her money.

Provider Response

Thank you for leaving us a review, Gail! Its an honor to hear a story of our amazing staff members inspiring your mother to live a fulfilled life and participate in fun new activities. It is something we take pride in – having an attentive staff who provide excellent care and find ways to go above and beyond to help our residents live their best lives. We are so glad you’ve gotten to spend some time here and also celebrate with us; our executive chefs really do an amazing job with the meals and we love hearing from guests about their visits! We value your feedback and will be sure to pass along each sentiment you’ve left for us – we appreciate you!

Darlene

5

October 9, 2022

I visited this facility

Keystone Commons was very lovely and very clean. Everything was beautiful and well-kept. The staff was very kind, very engaging, considerate, and understanding. All the residents seemed to be in good spirits and doing well. It was Friday. They had their open bar thing, and their bingo was about to happen. The theme of the month in August was lemons, so everything had a lemon theme.

Provider Response

Thank you for leaving us a review, Darlene. We are so glad you got to experience our Lemon themed month because it was so much fun for everyone - our staff came up with tons of cute ideas on how to incorporate it all month long and the residents enjoyed every bit of it! We try to create an atmosphere that surrounds residents with life fulfilling, creative, and enjoyable moments throughout each and every day; it sounds like you got a good look at that when you toured. Thank you for mentioning how beautifully well-kept our community is, and we are so glad you got to meet some of our awesome staff who make our community even more enjoyable. We hope we get to see you again, soon!

Vam

5

March 30, 2022

I visited this facility

I went to Keystone Commons. I visited the memory care and the intermediate care. I liked the cleanliness, the size of the rooms, and the activities they had going on and available for them. It was clean, tidy, and well cared for. Everybody there was very friendly. They greeted everybody, they smiled, and the residents seemed happy. They were in the middle of laying out lunch for their residents, so they were kind of busy. They offered me water, which is great. I saw different activities going on, and then they gave me a handout with the list of their monthly activities. They had a lot of stuff going on. The rooms were clean and spacious. They weren't like your own home, but they were spacious for being an assisted living. There was no smell of any kind, which was nice. I didn't interact with the staff. The business manager was the one who gave me the tour, and she was excellent. The only other thing that I thought was nice there was that people had access to the outside. Even the locked-down units had access to the outside, which was nice. Intermediate care is assisted living, but it's still a locked-down unit. They're for people who haven't lost their memory yet, but they can't be left on their own, so they need a little bit more supervision and security.

Provider Response

Vam, thank you so much for sharing your experience while visiting our community, we truly appreciate your insight. You mentioned how clean and tidy everything was - we pride ourselves in providing a beautiful, clean and safe living environment for our residents so they can enjoy life to the fullest without worrying about maintenance or upkeep. We want to provide care for the mind, body and soul; we do this by having lots of activities, beautiful living spaces, a ton of attentive staff, as well as apartments and a community space that truly feels like home. We are so glad you got to visit and see our happy smiling residents enjoying their time at Keystone, hope to see you again soon!

Cindy

4

September 17, 2021

I visited this facility

Keystone Commons was a larger community, and it was clean. I think it would be something I would consider, but I really like the one that's locally here; that way my friend's stepfather, who's 95, and her brother could see her. I was guided around by the administrator. He was very, very knowledgeable and pleasant. I went to see assisted living, and they also showed me memory care and independent living.

Provider Response

Cindy, we are so glad you got to take a tour with us. Thank you for leaving a review with your insights, as we love hearing about our guests experiences. From a clean and safe facility, to pleasant and welcoming staff members - it seems like you were able to get a good feel of what to expect here at Keystone. We hope to see you again soon!

Laura

4

October 30, 2020

I visited this facility

I toured Keystone Commons. It was very nice, very pretty. With COVID we got very limited tours. I just saw some of the common rooms, one apartment, and a couple of the dining rooms.

Provider Response

Hi Laura, We are so glad you got to have a tour with us and see how nice our community is. Even with a limited tour I hope you were able to get a feel of how much love and care goes into every aspect of our facility; the décor, staff, living accommodations, amenities, and over-all quality of care - we want the best for our residents and work hard to deliver this to them on a daily basis. Thank you for taking the time to write a review about your experience - we appreciate you!

TB

5

August 15, 2019

I visited this facility

We liked Keystone Commons. It was very nice. The staff who gave us the tour was very informative and nice. The apartments were very large and good, and they all had little porches which made them nice. The rooms were clean and well-maintained. Their rates were fairly good. They cared for the residents and seemed to know everyone's names.

No name

5

July 20, 2018

I am a friend or relative of a current/past resident

Just outstanding care and attention given to my wife by all the staff. They are able to continually see to her needs during any/all physical and mental occurrences. I highly recommend their facility for their attention to detail!

Sheila

5

June 19, 2018

I am a friend or relative of a current/past resident

Keystone is a warm and welcoming community. It appears that the mission of the staff is to ensure that all residents are comfortable, well cared for, and safe. The staff goes out of their way to know all residents and their family. A variety of activities and functions are held on a daily basis. It is comforting to know my parent is well cared for and happy at Keystone.

Ellen

5

May 31, 2018

I am a friend or relative of a current/past resident

After moving mom into the memory care unit of Keystone Commons, we found Keystone Commons to be outstanding; making the decision to move a loved one from the family home is never easy. The staff has truly made this a positive experience. They have great skill in interacting and caring for mom. Their ability to get her involved in a variety of daily activities from baking to yoga has greatly improved her quality of daily living and alertness.

TK3

4

August 19, 2017

I am a friend or relative of a current/past resident

My mom lived in the Assisted Living section of Keystone Commons for almost three years. She was very happy there. She got over the initial adjustment of leaving her home of 62 years quite quickly because of the friends she found at Keystone and the many activities she was able to participate in, and we are grateful that she lived her last few years in a loving and happy place. The staff and especially the friends she made were so supportive when she passed away that it just solidified that this was the right place for her to have lived when she could no longer live on her own.

Robert714445

5

November 14, 2016

I visited this facility

Keystone Commons has a lot of activities, and the food menu was great. The residents were very proud of their apartments, which were very nice. Half of the apartments had balconies and little porches on them, which was nice. They have a really nice setup for roommates where each roommate has a good-sized bedroom, a really large bathroom, and a closet, and the common space has a kitchen and dining. The living room also has an alcove sunroom which is small, but you can really have a lot of privacy, but you can still be together. It's a beautiful design rather than sharing a room. They have exercise rooms, and a lot of the activity spaces were scattered on different floors. The place is very large, and we were concerned about my mother comprehending it. It is 3 floors, and we thought it would be too much. But the person in charge of placement is probably the best we had anywhere, and she kept regular contact and they also send promotional gifts.

cindy1666

5

May 13, 2016

I visited this facility

Keystone Commons is a wonderful caring place. My mom is in memory unit and receives excellent care. The staff takes care of the residents as if it is their own family. It is difficult to make a decision to place your loved one in a new home away from their own, but Keystone made the transition a pleasant one and are very understanding as to what your going through and offer support. Everyone has been so nice from the office staff, care managers, nursing, dining, activities, maintenance, front desk and transportation services. The staff stays in direct contact with family to keep you notified of any issues and or changes whether it be medical or maintenance. I would highly recommend Keystone Commons for your loved one.

Provider Response

Thank you for your kind words, we are so happy that your experience with us is so positive.

GGeorge63

5

March 17, 2015

I am a friend or relative of resident

I knew I had found the right place for my mother the minute I walked in the door the first time. I did not have an appointment. My father had just passed away. My mother had some medical problems and could not continue to live in the home they shared in Florida for over 40 years. I met with Maryann. She was very helpful and knowledgeable. What got me was that all the residents said "Hi" to her as we toured the facility. They all knew her and she knew all of them. Everyone was smiling. It was great. I moved my mother into Keystone about 1 month after my father's passing in June 2012. I thought it was going to be tough on her to re-adjust. It did not take her long at all. She absolutely loves it here. Fast forward to the date of this review. (March 2015) She has never been happier. She has met so many nice people. She has lots of friends. I have nothing but great things to say about the staff, residents and the facilities. 5 Stars

Charlie9

5

February 25, 2015

I visited this facility

The people at Keystone Commons in Ludlow are fantastic! They really care about the people and you can tell by the way the handle them. My uncle is 90 and is in their lock down unit and was one of their first patients. He is doing very well. If any issue arises, the staff is right there to calm down the situation. It's just amazing. The girl at the front desk is so polite and nice to me when I go in. Everyone is nice there.

Carol8304

3

July 30, 2014

I visited this facility

I thought Keystone Commons was dark. It was right on a main street; there was nothing anywhere. You can't walk to a store or to a park or anything. If you want to walk someplace just to go out for coffee or something, you can't do it. It was nowhere; you'd be trapped. The rooms were a good size for one person. All of their showers were walk-in showers, and they actually had seats. The place was dreary and dark. It was on a long hallway kind of thing. It looked like they were saving on the lights because it was dark. I didn't like it. The dining area was small. It was at the end of a hallway, and it didn't seem well-lit to me. I didn't notice that it smelled or anything. I am sure that they are doing a wonderful job. It was for very much older people, too, and I was looking for something a little younger, but maybe for somebody who was 75 or 80 years old that would be all right. I went in at 5 or 6 o'clock in the evening, so maybe during the day it is a lot livelier. It seems that if I would be going back there with the family, I would have them look at it during the day.

Provider Response

Thank you for your feedback. It sounds as if you visited during dinner time. While you may not be in the market for senior housing, you are more than welcome to visit with us again to discover the active community we are. We offer a comprehensive life enriching activity program, overseen by a full time activity director. Our full calendar of monthly activities also includes transportation to area shopping and recreational events. So give us a call or stop in and we'll provide you with an activity calendar. Then you can choose from one of our many daily activities according to your particular interests. We'd love to have you join us.

Donna P.

5

March 29, 2014

I am a friend or relative of a resident

There's a combination of reasons why we chose Keystone Commons for my father. I'm very impressed with the administrative staff as well as the direct care staff, the rating it received from the Internet search, the overall cleanliness, and the level of care that they're able to provide, in addition to its being a convenient location for my siblings and myself to maintain contact with my dad. In addition to the traditional assisted living, they have a secured memory care unit, which is something that my dad did need. Not all of the assisted living facilities have that or have placement available. They've been very good with my dad – on good days and bad days. Communication with family is never a problem, too. If we had more time to look around, there certainly are some facilities that are less expensive and newer, but this seemed the best choice at that time, and it's working well.

Chris39

5

February 15, 2014

I visited this facility

Keystone Commons is a newer facility. It was only 5 minutes away from my dad's old house so he gets to see his neighbors and friends because it's so close. It was just a little more expensive. They're very, very clean, the entire facility was immaculate. The food was excellent, they're very heart healthy, conscious. Excellent facility and the people were very nice, very generous. I would recommend this facility as well. They offer a great deal.

Marian5

4

November 20, 2013

I visited this facility

I liked the brightness of Keystone Commons and the availability of care and service. They were open about the amount of money it would cost and they were straightforward with what you got for your money. The staff was good, caring, thoughtful, and customer service focused.

Caring76821

5

May 1, 2013

I visited this facility

We've put a deposit for my mother so she can move into Keystone Commons. It has all the amenities that we were looking for at a good price. It has an Alzheimer's back-up facility in it, which seemed good. It's got well-sized rooms, people seem well cared for, and it seems to have all the features that one would expect in a well-run senior assisted living facility.

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Costs for Keystone Commons in Ludlow, Massachusetts

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$5,980

Starting Price

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$3,950

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$5,250

Starting Price

Services and Amenities of Keystone Commons in Ludlow, Massachusetts

Costs

  • All Inclusive Rent

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We offer companion suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals

About Keystone Commons in Ludlow, Massachusetts

Our own personal histories, where we were born, what family we come from, our work occupations, and what we believe, all define who we are as a person. At Keystone Commons, knowing every single resident on that personal level is an essential part of professional, top-notch care-giving. Marketing Director, Maryann Burns says, “Getting to know every single resident and their legacy is not only fascinating but a very important part of Keystone.”

Keystone Commons is located in the town of Ludlow, Massachusetts. Ludlow is a small town with country flavor. The grounds consist of beautiful sculpted gardens, raised flower beds, and tables with umbrellas. Visitors are always welcome. There are no visiting hours and guest can stay overnight. “This is their home, not ours,” says Maryann. Guests are encouraged to share meals and participate in activities with their loved ones. There are many activities to keep busy and feel connected. Activities include pet therapy, musical entertainment, trips outside Keystone Commons, ice cream socials, bingo, cards, and various religious services. “It is truly the place you want your mom to be,” says Maryann. While visitors are welcome, security is still a top priority, especially in the memory care unit. If your loved one needs memory care, Keystone Commons offers top of the line professional care. Monitored 24 hours a day with highly trained staff, the unit is comprised of 12 studio apartments and is called The Cottage. In this secure unit, meals are served on site and there is a full time activity director. Activities are offered all day long and staff is trained by the Alzheimer’s Association to implement useful, proven tactics for the memory impaired. On site there is also a highly trained clinical neurophysiologist. “She is our go to gal,” says Maryanne.

Keystone Commons has the small and intimate feeling of family with a variety of activities and services to make every person feel included and welcome. Your loved one can truly feel part of this big, tight-knit family that calls Keystone Commons their home.

Map of Keystone Commons

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Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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