Keystone Commons

TB

We liked Keystone Commons. It was very nice. The staff who gave us the tour was very informative and nice. The apartments were very large and good, and they all had little porches which made them nice. The rooms were clean and well-maintained. Their rates were fairly good. They cared for the residents and seemed to know everyone's names.

No name

Just outstanding care and attention given to my wife by all the staff. They are able to continually see to her needs during any/all physical and mental occurrences. I highly recommend their facility for their attention to detail!

Sheila

Keystone is a warm and welcoming community. It appears that the mission of the staff is to ensure that all residents are comfortable, well cared for, and safe. The staff goes out of their way to know all residents and their family. A variety of activities and functions are held on a daily basis. It is comforting to know my parent is well cared for and happy at Keystone.

Ellen

After moving mom into the memory care unit of Keystone Commons, we found Keystone Commons to be outstanding; making the decision to move a loved one from the family home is never easy. The staff has truly made this a positive experience. They have great skill in interacting and caring for mom. Their ability to get her involved in a variety of daily activities from baking to yoga has greatly improved her quality of daily living and alertness.

TK3

My mom lived in the Assisted Living section of Keystone Commons for almost three years. She was very happy there. She got over the initial adjustment of leaving her home of 62 years quite quickly because of the friends she found at Keystone and the many activities she was able to participate in, and we are grateful that she lived her last few years in a loving and happy place. The staff and especially the friends she made were so supportive when she passed away that it just solidified that this was the right place for her to have lived when she could no longer live on her own.

Robert714445

Keystone Commons has a lot of activities, and the food menu was great. The residents were very proud of their apartments, which were very nice. Half of the apartments had balconies and little porches on them, which was nice. They have a really nice setup for roommates where each roommate has a good-sized bedroom, a really large bathroom, and a closet, and the common space has a kitchen and dining. The living room also has an alcove sunroom which is small, but you can really have a lot of privacy, but you can still be together. It's a beautiful design rather than sharing a room. They have exercise rooms, and a lot of the activity spaces were scattered on different floors. The place is very large, and we were concerned about my mother comprehending it. It is 3 floors, and we thought it would be too much. But the person in charge of placement is probably the best we had anywhere, and she kept regular contact and they also send promotional gifts.

cindy1666

Keystone Commons is a wonderful caring place. My mom is in memory unit and receives excellent care. The staff takes care of the residents as if it is their own family. It is difficult to make a decision to place your loved one in a new home away from their own, but Keystone made the transition a pleasant one and are very understanding as to what your going through and offer support. Everyone has been so nice from the office staff, care managers, nursing, dining, activities, maintenance, front desk and transportation services. The staff stays in direct contact with family to keep you notified of any issues and or changes whether it be medical or maintenance. I would highly recommend Keystone Commons for your loved one.

Provider Response

GGeorge63

I knew I had found the right place for my mother the minute I walked in the door the first time. I did not have an appointment. My father had just passed away. My mother had some medical problems and could not continue to live in the home they shared in Florida for over 40 years. I met with Maryann. She was very helpful and knowledgeable. What got me was that all the residents said "Hi" to her as we toured the facility. They all knew her and she knew all of them. Everyone was smiling. It was great. I moved my mother into Keystone about 1 month after my father's passing in June 2012. I thought it was going to be tough on her to re-adjust. It did not take her long at all. She absolutely loves it here. Fast forward to the date of this review. (March 2015) She has never been happier. She has met so many nice people. She has lots of friends. I have nothing but great things to say about the staff, residents and the facilities. 5 Stars

Charlie9

The people at Keystone Commons in Ludlow are fantastic! They really care about the people and you can tell by the way the handle them. My uncle is 90 and is in their lock down unit and was one of their first patients. He is doing very well. If any issue arises, the staff is right there to calm down the situation. It's just amazing. The girl at the front desk is so polite and nice to me when I go in. Everyone is nice there.

Carol8304

I thought Keystone Commons was dark. It was right on a main street; there was nothing anywhere. You can't walk to a store or to a park or anything. If you want to walk someplace just to go out for coffee or something, you can't do it. It was nowhere; you'd be trapped. The rooms were a good size for one person. All of their showers were walk-in showers, and they actually had seats. The place was dreary and dark. It was on a long hallway kind of thing. It looked like they were saving on the lights because it was dark. I didn't like it. The dining area was small. It was at the end of a hallway, and it didn't seem well-lit to me. I didn't notice that it smelled or anything. I am sure that they are doing a wonderful job. It was for very much older people, too, and I was looking for something a little younger, but maybe for somebody who was 75 or 80 years old that would be all right. I went in at 5 or 6 o'clock in the evening, so maybe during the day it is a lot livelier. It seems that if I would be going back there with the family, I would have them look at it during the day.

Provider Response

Donna P.

There's a combination of reasons why we chose Keystone Commons for my father. I'm very impressed with the administrative staff as well as the direct care staff, the rating it received from the Internet search, the overall cleanliness, and the level of care that they're able to provide, in addition to its being a convenient location for my siblings and myself to maintain contact with my dad. In addition to the traditional assisted living, they have a secured memory care unit, which is something that my dad did need. Not all of the assisted living facilities have that or have placement available. They've been very good with my dad – on good days and bad days. Communication with family is never a problem, too. If we had more time to look around, there certainly are some facilities that are less expensive and newer, but this seemed the best choice at that time, and it's working well.

Chris39

Keystone Commons is a newer facility. It was only 5 minutes away from my dad's old house so he gets to see his neighbors and friends because it's so close. It was just a little more expensive. They're very, very clean, the entire facility was immaculate. The food was excellent, they're very heart healthy, conscious. Excellent facility and the people were very nice, very generous. I would recommend this facility as well. They offer a great deal.

Marian5

I liked the brightness of Keystone Commons and the availability of care and service. They were open about the amount of money it would cost and they were straightforward with what you got for your money. The staff was good, caring, thoughtful, and customer service focused.

Caring76821

We've put a deposit for my mother so she can move into Keystone Commons. It has all the amenities that we were looking for at a good price. It has an Alzheimer's back-up facility in it, which seemed good. It's got well-sized rooms, people seem well cared for, and it seems to have all the features that one would expect in a well-run senior assisted living facility.