The Reserve at East Longmeadow

Offers Assisted Living and Memory Care

14 Reviews
741 Parker Street, East Longmeadow, MA 01028
Call (800) 385-2527
The Reserve at East Longmeadow (800) 385-2527
PROMOTION! 11 days

Take Financial between May 1 and May 17th, receive a waived community fee, and first month rent $99 Take Financial between May 18th and May 31st, receive waived community fee, and $2000 off first months rent.

Reviews of The Reserve at East Longmeadow

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Assisted Living Reviews for The Reserve at East Longmeadow

March 24, 2018

By stringman

I am a friend or relative of a current/past resident

95 year old mother in-law with broken humerus was struck by elevator door while being escorted by cna when going to dinner on 3/24/2018. Now has to be transported to Bay State Hospital. Mother in-law pays out of pocket for this care. Has only been there a week and and half.

Provider Response

Thank you for your review.

July 17, 2017

By John

I am a friend or relative of a current/past resident

My mother is in The Reserve, and so far, it's been very good. The service was irregular in the dining area when I was there because some of the staff were on vacation, but for the most part, it's been great. The staff is very friendly and efficient. She has her own studio apartment, they have activities from morning until the evening, and my mom liked the exercise program. The food is excellent and the choices are good.

December 30, 2015

By Karen117800050

I visited this facility

My mom is now at this community. They do have many activities for the people that live there, and they encourage the relatives to go as well. The transition was great. My mother didn’t have any problems with going from her home to her facility. The staff onsite has been wonderful. They have taken good care of her and really treated her as if she was their mom. It is a very clean facility. We’re very happy with the selection that we made. The room is actually pretty good size and everything is in close proximity. The bathroom is right off the bedroom; it is literally five steps to the bathroom. Everything is very compact but it gives my mother enough room. My mother loves the food too. We have been there for breakfasts, lunches and dinners, and they have all been wonderful. The dining room area is set up to accommodate people at tables of four and there are a couple of large tables that accommodate six to eight people. The staff is very caring. I would not hesitate to recommend this community.

January 24, 2015

By Caring101269950

I visited this facility

My mom is at this community. We chose it because it's brand new, and we wanted her to be in a new facility. So far the facility is wonderful place. The staff is very good, and they give immediate phone calls. They are very attentive, and everybody is with her 24 hours a day. I have also eaten there, and so far it has been all good. For her and for us, so far, it has been a wonderful experience.

November 07, 2014

By Caring72845950

I visited this facility

The tour at this community was good and informative. The facility is brand new. The impression I got was that they are just starting up as there wasn’t too many people there. There are only very few people in the hallways. They showed me all the places, the different rooms they had, and the different size rooms. They served three meals a day, and the rooms are larger.

July 31, 2014

By Caring89266950

I visited this facility

This community was very nice and well appointed. I thought the rooms were small. It had a single bed, a decorator did the furniture, but you had a similar look like it only had a certain table and a certain chair. The main dining room was beautiful. They said they tailored the meals to the individual residents and covered three meals a day. They had movie theater, hair salon and computers. The staff was very friendly, nice and accommodating. I thought they need to have a room service or at least had a company there they could refer you to give refreshments.
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Questions about The Reserve at East Longmeadow

What ongoing training does the staff receive in dementia care?

We provide our staff with monthly trainings on dementia and provide trainings on the Moments in Time Program.

Describe the overall population of assisted living residents at The Reserve at East Longmeadow. What is their average age? What are their favorite things to do?

We have a wide variety of residents here at The Reserve at East Longmeadow. We offer amenities and services that appeal to those who are anywhere from independent and not wanting the stresses of the home all the way to those who are needing full care throughout the day and night.

What programs or activities does The Reserve at East Longmeadow offer to enrich residents' well-being?

We offer our residents with daily activities that range from exercise programs, card games, movies, happy hours, live entertainment, weekly outings and so much more!

What places are near The Reserve at East Longmeadow or within walking distance for assisted living residents to enjoy?

We are located within a quick drive to the new MGM Springfield, Museums including Dr. Seuss, Springfield Armory and the Basketball Hall of Fame. We are also located near Forest Park, Symphony Hall, and the Mass Mutual Center.

What transportation services does The Reserve at East Longmeadow offer to assisted living residents?

We offer our residents with daily transportation for doctors appointments and local errands.

What makes the chef or dining program at The Reserve at East Longmeadow exceptional? What kind of menu can assisted living residents expect?

Our Chef is extremely well known in the East Longmeadow area for being head of previous restaurant Spoletos. He comes with a fine dining background and has brought his expertise into our dining experience here at the community. You can expect to have a home cooked meal, including soups made from scratch and daily specials that never disappoint!

What safety features or security measures does The Reserve at East Longmeadow offer to assisted living residents?

We have care staff in the building 24 hours a day 7 days a week. We have a sign in/ sign out book at the concierge desk for our visitors and residents. Our front doors get locked at 8pm once the concierge leaves for the night. There is a buzzer for those who come and go past those hours that our care managers can let into the building.

How does The Reserve at East Longmeadow keep residents' families informed about their loved ones?

We keep an open line of community for our families here at the community. We keep all of our residents care tracked daily that all of our nurses have access to. If there are ever any concerns our team will reach out to families immediately, or if families have concerns they can always call In and check on their loved ones and what care they have received that day.

What is the care staff-to-resident ratio at The Reserve at East Longmeadow during daytime and nighttime hours?

We have an average of 1 staff to 10 residents.

If The Reserve at East Longmeadow accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We are pet friendly with Executive Directors approval for dogs and cats.

What ongoing senior care training does the staff receive?

All staff at The Reserve has to complete monthly trainings on topics like dementia, safety, and HIPPA.

How many staffers are on duty in the daytime and overnight?

We have an average of 1 staff to 7 residents in the building.

What safety features or security measures does The Reserve at East Longmeadow provide to protect residents who wander?

We offer our Memory Care Community called The Gardens for those residents with Dementia or Alzheimer's. This is a secured wing of the building and offers much more over site and care for those who may wander.

What programs or activities does The Reserve at East Longmeadow offer to keep residents engaged? How does the staff engage residents' long-term memories?

We offer our residents with daily activities that are designed to help keep residents with dementia engaged. Some of these include art and music therapy, and life experience kits that are used based off of interests.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

We offer assessments prior to move in to help determine which services the resident may need. This is reviewed after 30 days with the family to see if we need to add or take away any services. We then review this care plan every 6 months or sooner if there is a change in status.

What techniques does The Reserve at East Longmeadow use to support memory care residents during mealtimes?

We offer our residents plated choices during meal times. We offer options like soup or salad, two entry choices and of course dessert.

How does The Reserve at East Longmeadow keep residents' families informed about their loved ones' health?

We keep an open line of communication with our families offering anywhere from a phone call to a scheduled family meeting.

Describe the neighborhood around The Reserve at East Longmeadow. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

We are situated in a neighborhood area, our property once held a local farm stand and apple orchard across the street.

Is The Reserve at East Longmeadow affiliated with a hospital if more care is needed?

We have many contacts with local hospitals, rehabs and long term care facilities in our area for any additional care that may be needed.

Costs for The Reserve at East Longmeadow

Cost of Assisted Living

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Cost of Memory Care

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Services and Amenities of The Reserve at East Longmeadow


  • Rent Plus Care Fees
  • Entry Fee
  • Assisted Living Starting At: $4100/month
  • Memory Care Starting At: $5910/month

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We Do Offer Companion Suites.
  • Studio Apartments


  • Resident Capacity: 134
  • Minimum Age: 55
  • Pets: All Pets Allowed.


  • State Licenses: pending
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About The Reserve at East Longmeadow

The Reserve at East Longmeadow is a senior living community in East Longmeadow, Massachusetts that provides both Assisted Living services to seniors and high-quality Memory Care services with our Moments in Time Montessori-Based Dementia Program ®.

Our community offers a variety of beautiful living spaces, from studios to two-bedroom apartments. As a resident, you’ll get to enjoy plenty of common spaces, including a living room, library, and a spacious dining room. You’ll also enjoy a concierge who will gladly accommodate your special requests.

We seek to hire only those individuals who are passionate about senior care. Our community is fortunate to have a staff of dedicated professionals who are committed to making the difference for the seniors we serve.


Our Life Enrichment Director is dedicated to finding new social, recreational and cultural activities for our residents. We learn about each resident’s interests and hobbies to help us choose activities.

So whether it’s Senior Prom, A Night In Paris, Italian Festival or Tropical Nights, our events bring the entire community together for food and fun. We also offer transportation numerous times every week to enjoy attractions and events in the Springfield community.


We serve our residents three delicious and nutritious homemade meals every day including multiple menu choices for every lunch and dinner. Meals are served on china in a restaurant-style atmosphere so that residents can enjoy conversation with the company at their table while enjoying an exceptional culinary experience.

What We Offer

Pet Friendly

Concierge Service



Coffee Shop

Arts & Crafts Studio

Beauty/Barber Shop

Fitness Center

Courtyard and Garden


Pub/Sports Bar

Wellness Center

Walking Paths


Game Room

Community Kitchen

Fireside Living Room

Parking - Surface

Private Dining Room


Postal Services

Business Center/Computers

Therapy Room


Computer/Internet Access

Wi Fi Access Throughout

Ice Cream Parlor


Flat Screen TV

Keypad Entry

Meeting Rooms

Landscaped Grounds

What Makes Us Special

Located just outside of Springfield, our ten-acre community is conveniently situated near I-90 and I-91 offering easy access to Boston and the rest of New England.

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The Reserve at East Longmeadow

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