Nursing Home Communities in Hadley, MA

"My mother stayed at RegalCare at Holyoke for one day. It was good. The place wasn't as clean, but the staff was great. They are very caring. The room wasn't the greatest, but it was nice. The building is older, but it was a nice place. They did physical therapy with my mother."

"We looked at Loomis House. The facility and the people seemed to be nice. The room I looked at was a studio; it was adequate. They ran the facility a little bit differently where it was more geared toward independent more than assisted living although they did have options for the services of meals. They have a few activities there. "

"St. Vincent’s Nursing Home was very old. The staff seemed to be very caring, and everybody was clean. The dining area looked OK. "

"My father was at Mont Marie for rehab. Their nurses were fabulous and overworked. I think there weren't enough of them, although it was COVID. I was only inside once, but the nurses were wonderful. Every time I spoke to them on the phone, they were just overworked. The administration and the social worker were noncommunicative. My father arrived there and I didn't even get a phone call; I had to call them. Just the communication was terrible. I think the food was fine; my father never complained. There were activities, and he painted a trivet. The care he got was very good; it's the communication that was very bad. I loved the care, but I didn't like the communication. The building itself was mediocre. It's a shared bathroom for two rooms with two people in each room, but everything was clean."

"My dad was at Mary's Meadow at Providence Place. They were great. The staff was awesome with my dad. I have no complaints whatsoever. It was great. It was helpful. Dad had a great time there. The staff was friendly. I work in customer service, and it's one of the best customer service that I've had. Everybody was answering any issues, and everybody was always pleasant in a timely fashion and would return calls. So it was nice. My dad was in a private room. He participated in activities, so they were good. I know there's church on Sundays and there's physical therapy. There were a lot of different activities. The people received a calendar of activities."

"I was at Bear Mountain at West Springfield. It's a nursing home, but they do have rehab. I was there for maybe nine-and-a-half weeks at two different back-to-back admissions. The staff was excellent and the food was excellent. They provided three meals and snacks. I was mostly in my room, but I knew that they had activities every day. From what I could see, they were very good. Everything was excellent."

"My grandmother was at this facility initially for short term rehab. The nursing staff was pleasant most of the time and the physical therapist was phenomenal but overall we had a very bad experience. For the 3 months she was there we made multiple phone calls on a weekly basis trying to talk the overseeing physician- not once was our call returned even when we begged to speak to her. We never met her or even talked to her once during my grandmother's stay despite all our efforts. Additionally we also had much difficulty discussing her care with the advanced providers who didn't seem to make time to talk with us. She was transitioned to long-term care and a week later her health rapidly declined. During the transition to long-term care which was the last week of her life she did not have a phone as there was a problem with the connection in the room when she moved despite us paying for the service- no one helped her; my father had to figure it out. We went to visit her and she was crying she was so lonely. The worst experience we had was the day before she died. We went to visit her and it was evident she was rapidly declining. We asked to speak to the PA and we waited for ~3 hours before she came to see us. Instead of having a family meeting given the obvious change in circumstances, she spoke with us for less than 10 minutes. We asked about hospice care as my grandmother was clearly uncomfortable. She said she could start arranging it on Monday (it was a Friday) but that they wouldn't do much differently. My grandmother was struggling to breathe and was in obvious pain. We asked for her to be transitioned to a liquid diet as she couldn't swallow her food. As the PA walked out the door, my father asked how much longer she thought my grandmother would live as my mother was planning to travel that weekend and was wondering if she should cancel these plans. The PA told my father her hydration status was good and at least 2 weeks - as a healthcare provider myself I knew this simply was not correct, aside from the fact that you can never truly predict the day or hour and it is irresponsible to tell families otherwise. My grandfather went to visit her Friday evening and was distraught as they still brought her solid food; when he asked for a liquid diet he was told by the nursing staff they would get to it; it had not arrived by the time he left. The next day Saturday afternoon my grandfather went to visit my grandma. He found her unresponsive, notified the nurse and discovered she had passed. He was by himself, there was no hospice, my mother was traveling. It was a horrific experience and the epitome of poor patient and family care. This facility may be good for very short rehab that doesn't require medical decision making as the physical therapist was excellent. But not for any complex medical conditions, long term care, elder care or hospice. Overall we were extremely disappointed."

"Staff here is wonderful - very friendly on every occasion, even just when you encounter someone walking down the hall. Great nursing care and physical therapy. As a family member I was made to feel perfectly welcome and my input was encouraged. My husband was a short-term resident who said everyone was very nice and the food was good. The room was perfectly fine - comfortable and with everything needed. But he says the best part of it was the people. I agree!"

"Buckley-Greenfield Healthcare Center is basically a good place to live. It's by far one of the best I have ever been to. I can't say enough about it. It's very clean. The staff members were not only professional, but had genuine compassion. We're actually looking at this particular place for my mom. They have a beautiful dining room with great food. The grounds are very nice. It's also known to be one of the better nursing homes in the area as far as extracurricular activities go."

"My experience with the Farren Care Center in Turners Falls, MA was a good one. I found the nursing staff to be caring and compassionate and most importantly they were very patient with my loved one. This is a long term care facility for people who have a medical diagnosis as well as a psychological diagnosis, so the patients are often difficult and they are always testing boundaries. I think it's important for the nursing staff to maintain the set boundaries, but they find a caring and cheerful way to redirect their residents. Residents follow a relatively tight schedule (which serves this facility well) and they are paired up with aides and nurses that are familiar with their requirements for care and who become their friends and family over time. It's important to say that this is a charitable facility and many of the residents have no family or friends come to visit them. The Farren provides a large family for people who were given up on years ago. "

"Excellent rehabilitation staff good care. Smoking facility.. dining area for patients a patio... hardworking staff care about the patients "

"I am currently in a nursing home facility at Charlene Manor Extended Care Facility. They come every day, give me my medicine, and take my vitals. When I need attention, they're right there. The staff is excellent. The kitchen is good. The maintenance staff is quick to respond to the problems in the room. They come by periodically and check to make sure the bed rails are tight. They come in every morning to clean. They have daily get-togethers, but I don't partake in that. I'm a musician, and I have played in a community room a couple of times. They do offer regular activities."

"We're very pleased with Loomis Lakeside at Reeds Landing. I liked the whole community, the surroundings, and the care of the grounds and the facilities. Just very professional, very welcoming, updated. My mother is going into an independent apartment. It's being renovated, but from what I saw they looked wonderful, updated, clean, and bright. The dining area was welcoming, just lovely, and inviting. They have exercise, entertainment, a walking trail, and a recreation area. And I know they have yoga classes and fitness classes, special event parties, and holiday sort of celebrations. There was a lovely library that was well stocked and a beautiful cafe that's outside the dining area, so that visitors coming in could engage with the cafe."

"My wife is at Poet's Seat Health Care Center. She still needs assistance with walking, sitting, and standing, but she's improving, she's not agitated, and she's cooperative. I like the staff. I'm pleased. I have not been able to see the rooms because of COVID. I visited her once, and it was in a common area. They don't let you in to the rooms. She's working with PT and with the social worker. She certainly needs nursing care assistance and care with toileting. They have some activities, but she's very limited in what she can do."