Novi Lakes Health Campus

Hortense

My mom was at Novi Lakes Health Campus for rehab. I like the staff. The staff was friendly. They took good care of my mom there. It was very consistent and they were very competitive. They always communicated with the family about the things that were going on. So I liked that about them. It's very clean there. Everything has its own place. Everything's neat. They do a lot with the residents there. They provide medical services. They have doctors on staff. They have nurses. It's fully staffed. They have a rehabilitation center inside of the location. It's very nice, and all the rooms have their own bathroom.

ReviewerFC082023A

I've been in Novi Lakes Health Campus for quite some time. It's good. It's not perfect, but none of them are. The staff is pretty good. Some of them are better than others. There are more skilled people in rehab to take care of you, whereas the people in assisted living are unskilled. The room is fine. What I'm in now is assisted living, and it's got a smaller refrigerator, big enough to hold quite a little bit, a small microwave, and a separate little kitchen sink. It's just one giant room except for the bathroom. The bathroom is a good size and the shower is nice with tile and everything. The rooms were maybe just a little bit smaller in rehab. They have different rooms for what you want to spend or what you can afford, financially. Insurance isn't going to pay for a suite, and the only difference I see is that a big TV is mounted on the wall. They do a good job with the activities. There's a lot of courtyard area here where they're growing flowers and stuff, where you could go out in a wheelchair or a walker. There are rocking chairs and regular seats on the different porches. You have access to go outside and the staff will take you and wheel you out if you're in a wheelchair. There's a large window in all the rooms that you can see out and see what's going on a little bit. The room is equipped with a recliner chair. They have games in here. They have something going on every other day, like bingo and volleyball where you have fly swatters that are like hands, and then they put a net up in this activity room, then you just hit this balloon back and forth over the net, which is good exercise. They'll help you with activities basically from the waist up. They have what they call a Wine Down Wednesday, and you can go down there and it's just like a social thing. If you want something to drink they've got wine and some alcohol. They offer soft drinks or something. They do a lot of things here and I'm really surprised. They have little events. They feed you and they give you your medicine, but you have to be your own advocate with a lot of things. If they have dementia or Alzheimer's, they don't belong in here. I've been in rehab twice in here, and assisted living twice in here. It's been all the same facility.

Provider Response

Mary

My mother was not happy with Novi Lakes Health Campus. She was there for two weeks. The only good thing about it is that they allowed two visitors. It's a beautiful location and a beautiful place, but the service was bad and the food was not good either. If she hit the button for a nurse's help, she would have to plan 30 to 35 minutes in advance. If she needed something kind of urgent, they wouldn't come down until maybe 25 minutes the earliest. I would say half hour was the average. A lot of times she couldn't eat the food because it was extremely salty or cold. It didn't look appetizing. She was only there for two weeks, and she was in quarantine the whole time. She was not allowed to be to be involved in activities nor was she allowed to go into the cafeteria. She moved out on the 15th day. She had to be out by 11:00. Even then, they were not ready for her to leave. We had to actually go back over there and get her medicines and everything else because the nurse was too busy and she was kind of overwhelmed. We had to come back to get the discharge papers and to pick up her medicine. The service wasn't all that great, but the facility itself was beautiful.