Sunrise of Silver Spring

Marion

Sunrise of Silver Spring was very nice, but the rooms were a little small. My wife had a lot of things wrong with her, which requires her to have quite a bit of stuff around her, and I thought the rooms were quite small for that. They had a recreation room and a very nice dining facility. The staff was very nice. It looked very well organized. The people I saw there seemed to be very content.

Elaine

My experience with Sunrise of Silver Spring was up and down. I didn’t like the fact that they didn't share with me or my mother the care plan that's supposed to be shared with the family if they're going to give her additional care. They raised the price without informing us except through a letter. They did not conduct a meeting with me or my mom to discuss her level of care needs, and the price went up unexpectedly, so I had to try to make other financial arrangements. They did say that the general maintenance price would go up in a year, but she hadn't even been there for a year, and the price started going up on her level of care. The facility had well-kept grounds. Some of the caretakers were lackadaisical with their duties. When my mother was sick, she pulled the cord but they didn’t come in 15 to 20 minutes, and when they came, they didn't seem to try to assist her with her sickness but rather said it can wait until the next day. They said they were doing things for my mom, but in actuality, they were not. I had to come in and make up the bed, make sure the trash was taken out, and watch over her generally to make sure she was being cared for appropriately. They should sit down and talk to the family first, not just suddenly raise the price.

Provider Response

Amy120131050

We visited Sunrise of Silver Spring for my aunt. The staff was very professional, warm, welcoming, and knowledgeable. The facility was very attractive, comfortable, and well cared for. The residents seemed engaged, and happy. The facility looked really nice. The rooms were nice too. They have different sizes, and different floorplans. Even the smallest ones seemed comfortable, and well-maintained. They seemed to have physical exercise, entertainment, music, and activities; like crafts, and games. They have excursions, e.g., where they go to the store or take them out to a concert. They have a variety of activities.

Satisfied Visitor5

The inside of Sunrise is designed to not look like a facility at all. It looks like a living room and all the nurses’ stations has furniture, so it doesn’t look like you’re in a facility when they’re taking care of you. I’ve seen their dining area, and they seemed very up to speed on nutrition for geriatric population. They take them out on field trips on a bus to go look at the turning leaves, see the winter lights, and see monuments.

Anonymous112417950

I had seen Sunrise of Silver Spring. I was very impressed with the staff and what they offered. It appeared to be very nice.

Valerie27

My experience with Sunrise of Silver Spring has been very good. I'm very pleased and I hope that it continues. I could not ask for more. I chose them because it's a smaller community and it is well located for the family. The staff is very open, accommodating, and helpful. The food is good. My aunt is very picky, but she is very happy with it.

Caring104165650

We went to Sunrise. I liked it; it was a great tour. The people were really nice; the rooms were fine. They have so many staff members that had been there for years and years. I thought it was a great facility if price wasn’t an issue.

Caring71006150

I went to Sunrise. A very pleasant visit. The ladies were very accommodating, very nice. It's just not affordable. The whole atmosphere was very inviting, just watching the other clients that were there. The residents were coming in on a bus from someplace. Everybody seemed to be somewhat interactive. They were seemingly happy, and it had a very good smell in there. I think the rooms were more than spacious. It was just like a home.

makeup lady

I thought Sunrise Silver Spring was very nice. The furniture was very nice. But the area doesn't have the type of people that I feel that my husband would be comfortable with. It was very nice as far as the facility itself.

Caring7553

Sunrise was good; however, it was farther away and significantly more expensive than where my mother is. The food was good. The dining room was the same hotel-type setup. The room seemed just as good as the ones at the other facility, except they had pull strings in the bathroom and the bedroom. However, as far as the safety features, I thought that they wasn't as good as what she has at the other facility.

Wanda16

Sunrise was very clean and very orderly. The staff was very professional, nice, and helpful. The dining room was clean and very nice. The rooms were a bit condensed and were a bit too small. What I didn’t like about it is when you have to go to the facility and it’s raining, especially in the snow and icy rain, it’s kind of in a dangerous spot. You can have animals or pets there, and there was no odor.

Loretta4

I think everything was excellent at Sunrise of Silver Spring. It’s a big facility. It seemed to be clean. There are lots of places to sit; you can sit outside or at the back. The staff was very friendly and welcoming. The rooms looked like what my sister needs. It was a very roomy place. We also went to the floor where people have dementia. The people there were just sort of looking around. That's because of their illness. The other floor looked like they were active. They were pretty friendly. Some of the residents spoke to me. One of the ladies said she organizes the bingo.

Caring82983350

My dad wanted to stay in Sunrise. They had games. They had places they could take them out on outings. The food was OK. I thought that the staff was very friendly. It was a very nice place. He was happy.

Caring73435550

Sunrise was perfect and my parents lived there before they passed away. They're very caring and affectionate towards the patients and they take excellent care of them. Of course it's very expensive. They were new and creative, every day there are options for two different dishes at each meal. They were served on linen tablecloths with linen napkins, it was lovely.

EdRizzo

I went with my father to Sunrise. It was the nicest. It's more appropriate and it's lovely. We had lunch there. They showed us different apartments. It's very nice. They have all kinds of activities to do. They also have a library. So far it's the best thing that I've seen, and price-wise too. The staff was very helpful, cheerful, and very accommodating.

Denny2

It was a high-class and a very comfortable looking place. It had two or three meals a day. It had buildings with around seven floors. The lady that took us around was very nice. They had some interesting two-bedroom apartment with a patio. However, they were very expensive.

Nita2

Sunrise of Silver Spring is only 15 minutes away from us. It's built like a mansion. It does not look like an institution at all. You walk into the lobby and there's a concierge there to greet you. They have rooms on either side of main hallway for socializing. My father was able to get a suite of three rooms. He's being treated very kindly and they're very attentive to him. It's a very comfortable, homey environment and it does not at all give the appearance of an institution. The dining room is served restaurant style. He has a menu to choose from when he wants to eat, and snacks are available, too. They also provide entertainment, although he doesn't partake much because he prefers to be by himself. The facility is almost luxurious. However, he has some hearing problems, so he sometimes misunderstand what people say, even me. Most of the care managers are non-native English speakers, so the accent makes it difficult for him.