The Springs at Stony Brook

Rose

My husband was at The Springs at Stony Brook for a short time. We were fine while he was there. We were fine with the people there, also. We've been very lucky with people, I will have to say. He was better, health-wise than he was when he was over there. He had physical therapy there. He never complained about the food. They brought his meals to his room.

Rebecca

My mother was at The Springs at Stony Brook for about 3 weeks. During the Covid, you couldn't go and visit when you wanted to and when she came home, I had to take her right back to the hospital because in that 3 weeks her blood count was down. She was severely dehydrated, she had bed sores on her butt and she was really under nourished. I don't know if it was because nobody paid attention that she was eating everything or drinking anything, but everybody's got their hands forward this Covid stuff. I wasn't pleased with what happened. I even had to pay a $2900 just to hold a bed for between the time she went there for a night and the next day they sent her back to the hospital with a stroke, so then I held that bed there for a week. From the hospital, she went to Springs at Stony Brook for 3 weeks. Then when she came home, she was in that condition, so she was back to the hospital again, but this time from leaving the hospital I decided to bring her home. She was just pretty bad. Also while mom was in the hospital I asked if hospice would evaluate her there and they said, "Yes, it's probably best." I don't think they did a very good job. I wasn't very happy about it. When somebody is in there and is weak, I think they need to observe if they are eating or they are drinking. I know everybody don't have a lot of time, but a lot of times I could hear the staff staying in the hallways talking about themselves when they could have spent the time checking just sitting or standing and watching that residents are eating and they're drinking, keeping themselves nourished. The facility was a brand-new and it was a year old. I thought it was a good place.

William

My mother is in The Springs at Stony Brook. They're a full facility. It's impressive, well kept and brand new. The staff overall is good and the services are good. I have had one problem and that's personal items being stolen. I guess they accidentally threw her teeth. She has some partial plates and they threw them away. I had to immediately get her into a dentist to get them replaced, but it took them three months to refund my money. Also my mother has lost clothing and they have not been really responsive to that. One of the most important things that was stolen from her room was her personal phone book and diary and that's irreplaceable. My mother is rather handicapped because of the disorder that she has, so she couldn't do any activities. They have their in-house physical therapy and speech therapy. They have activities for the people, but I don't know what they are. Every room has a TV. They also have a TV room and a salon. Food is excellent and my mother loves the food. My problem is I can't determine their bookkeeping system. I got proofs and documents that showed the inconsistencies of what's going on. They need to improve on their bookkeeping. Their cost has gotten so prohibitive versus what my budget is.