The Villages Rehab & Nursing Center

DO NOT SEND YOUR LOVED ONE HERE. It is Feb. 9th, 2021, my dad was at this place, The Villages Rehab and Nursing Center, for about 20 days. I believe it is because of this facility and their lack of response to my dad's wife's communication, protocols and care for my dad this all contributed to his passing away on Feb. 1st. I am heartbroken and I am devastated by the care he received (or really did not receive) here. If I could rate The Villages Rehab and Nursing Center a ZERO I would. Due to COVID, family cannot be in the room with the patients AND my Dad was not able to advocate for himself. Because of this, I think they let him slide and didn't monitor his care and make sure he was OK. No one was watching. He sat in a wheelchair for hours at a time. The therapy wasn't regular enough and not working on his legs, getting him up multiple times every day, which he needed. His wife didn't receive responses to her multiple requests for information on his care. They have a "portal" to see what is happening and medications being administered, but she could not figure out how to log on, and they said they would help her, but did not. He was just another patient they had to deal with in my mind. I live in another state and was not able to be there. His wife told me this place had 5-star rating (which, if you read, seem sort of fake/ manufactured to bring up their rating) and she is also SO UPSET. She is 80 years old and not one to write reviews. I rarely if ever write reviews, but feel this is my duty. I'm writing this because I wish I had known. I wish I had investigated this place more thoroughly before my dad was sent here from the hospital. He was a beloved man and he was not well, but I think if the nurses and doctors here had really cared and been on top of his care, he could still be alive today.

Rooms are decent sized, very clean and convenient to rest of facility. Staff was very friendly and compassionate. My mother in law enjoyed the bingo and ice cream social the most. Would recommend

Mother-in-law stayed for several weeks. Clean, caring staff, good food, and excellent choice of Rehab facilities in central Florida.

When one visits a rehab facility, the appearance of the facility provides no insight as to the care that will be provided and most rating systems are useless and baseless. Herein lies the real issues one is likely to experience. This facility has a few CNA's (those that provide the daily care of the patient) that are very good, however, the bulk of them are almost worthless. Rehab staff seems to be excellent. Several horror stories regarding my wife's stay were inexcusable. Even after meeting in person with members of the senior staff, nothing changed and some very poor CNA's are still working there and delivering the same indifferent sorry service to their patients. Many despicable incidents are kept from senior management making the clueless about what goes on there. Weekend and nights are the worst.

This will be long but you are getting a very abbreviated version. I can't begin to tell you how this facility gave my family and my family member peace of mind. My family member has been here for about 3 weeks after leaving a facility that had made some major mistakes with his care. We were panic stricken trying to find another facility to accept him and were facing having him come home prematurely if we were unsuccessful. He absolutely loves it! The rehab and nursing staff are are knowledgeable and caring. He is progressing well and in good spirits. The semi-private room he resides in has a half wall which gives it the feeling of privacy. I love that there are no germ-filled privacy curtains here! The food is very good and it is reasonably priced for us to eat a full meal with drinks and desert with him. We are a family of many healthcare professionals and neither we nor my family member has any complaints! A giant "Thank you" to Debbie Brazil, the administrator, for saving my family member from the facility we fled. I don't know what we would have done without you pushing things to move forward. Shout out to admissions director and the admission nurse You, along with all the staff I have encountered, are all valuable assets to the community! As not only a family member, but a nurse that has worked in healthcare in some capacity for over 20 years, I'd encourage everyone to place this facility in their top 3. Don't take unnecessary chances because you know the field.

Spotless rooms, bathrooms, and public areas. Friendly staff, good food, all-around wonderful facility!!!

I recently had the privilege of undergoing rehabilitation at this facility and the results were EXCELLENT!!! The experience was exceptional from the moment I walked in and saw the PT gym and the OT ADL workspace. The level of activity and engagement were amazing and greatly encouraging to me. My actual experience with the therapists exceeded my first impressions and I will be forever grateful for everything. Speaking of everything I would be remiss if I didn’t give kudos to the nursing services and their dedication to my health and well-being, to housekeeping and their keeping my room and facilities clean and sanitized, to the food services and the great food and environment they created as a place of comradeship for the residents, and most of all to the administration for establishing and directing such a great team of professionals. Charles H. Wright The Villages, Florida

The Villages rehab dnd nursing center is providing me an experience that is highly professional and extremely efficient in moving me along the restorative process: THANK YOU The VRNC has created an Exquisite environment of calmness and comfort that has reduced my anxieties, apprehensions and emotional trauma I felt when my hip pain started; Thank You But, most of all, the food and the attendant service has been an Epicurean Delight that was totally unexpected; Thank You.