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Spring Gate Rehab & Healthcare Center

3909 COVINGTON PIKE, Memphis, TN 38135

(800) 558-0653 (Call a Family Advisor)

2.33

(15 reviews)

Offers Nursing Homes

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Reviews of Spring Gate Rehab & Healthcare Center in Memphis, Tennessee

2.33

(15 reviews)

  • Facility

    2.0

  • Staff

    2.9

  • Food

    2.1

  • Activities

    2.5

  • Value

    2.3

Sister of a resident on 4

1

March 4, 2024

I am a friend or relative of a current/past resident

This place is infested with roaches, rats throughout the building cockroaches on the respiratory unit is disgusting. And those residents don't stand a chance of a healthy life. Respiratory sit around on their phone in the hall with patients eating tables like it's a desk. Listen to sounds going off doing absolutely nothing. The beds, walls and equipment has brownish dried, I guess milk/feeding all over them. That's trifling cause who ever wasted it haven't tried to clean it up and it looks bad and dirty. The beds, TVs, lights, water half work, and nobody rushing to fix it. The building smell like pant covering mold and mildew.

Visiting my aunt

1

May 28, 2023

I am a friend or relative of a current/past resident

It's the memorial day weekend I'm in Memphis visiting my aunt. Passed the eating room and the smell was awful. Staff talking loudly sitting around and conversations were totally inappropriate. I find my aunt dirty/soiled with two diapers on. I changed her myself, her face not washed after 1pm, hair not comb. The room was filthy the bathroom especially, it was disgusting smell like urine. It didn't seem to be clean at all and neither her room mate or her can use the restroom. I don't believe she had eaten yet food catty was on the hall opened. No staff available, call light wasn't answered. I didn't want to leave her with those people. Lord be with her.

78 and counting

2

April 17, 2023

I am/was a resident of this facility

The rooms are older. It stinks. The food is nasty, they have roaches. Beds not working, no baths given. Staff aren’t friendly nurses don’t care. Glad to be home. Worst experience I ever had.

BigMike33

2

April 13, 2023

I am a friend or relative of a current/past resident

My wife has been a resident since February 2023. We are from CA, visiting our son and great-grandkids for Thanksgiving when my wife fell from the breakfast table and hit her head. She suffered internal bleeding in her brain and has been unresponsive since then. After hospitalization, we were placed here in February. The facility and the rooms are old; reminds me of military barracks with wooden doors and cabinets. The residents share the bathroom with the residents in the adjoining room. With the exception of the Social Services Director who is not easy to talk with and tends to be condescending; my interactions with the staff have been pretty good. The Facility Administrator is new; actually inherited a can of worms with a high turnover rate. He is easy to chat with. He extended the the olive branch to me by understanding my circumstances and allowed me to stay in a room on the backside of the facility so I can remain near my wife. The SSD didn’t care for that when she had previously told me I had to leave. Absolutely no human kindness! The Materials/Supply Director is the epitome of Human Kindness and should be moved to Assistant Facility Manager. She loves people, very knowledgeable, and is easy to chat with. The day shift nurse has been professional and consistent in taking care of my wife. Sadly; day shift CNAs are few and mostly invisible. The mid shift nurses are adequate. They check in, take vitals, and disappear. There are four mid shift CNAs who are exceptional in taking care of my wife and other patients. When their assignments put them together on different days, I can relax and feel comfortable in knowing they will take care of my wife by cleaning, bathing, changing, and turning her as required. The midnight nurses are a mystery, don’t know who it is. Sometimes the midnight CNA will come in and introduce herself, sometimes it’s one of the four mid shift CNAs that I spoke of previously. The Respiratory team on all shits have been great and very attentive to my wife.the Occupational and Physical therapy teams have been consistent and professional. The Wound Care team has been good but not consistent in showing up and don’t work weekends. The Activities Director is exceptional and activities like bingo, cards, karaoke, and church services are recurring. Breakfast, lunch, and dinner are prepared daily, but you have to ask for a knife. The front desk daytime receptionist should be the poster for receptionists every where, very professional from head to toe.

johnWms

1

July 9, 2020

I am a friend or relative of a current/past resident

Both I and my son’s wife have found it all but impossible to speak with anyone at the facility. Neither the nurses, or social worker or administrator will answer their phones or return calls.

Unhappy with everything

1

September 8, 2019

I am a friend or relative of a current/past resident

This place is beyond sad. I would not send my dog here. The nurses do not care for your family member only the check they recieve. The food is horrible I am sure it is leftovers. Everyday I order my mom something to eat because the sight of the food was unplesant and smells bad. Just please do not send noone you love here, YOU will regret is everyday of your life. Lucky i had to pick a star, because tis place need to rated a negative 100. The broad need to come in unexpected and see the uncondition of this place and how they treat the residents, the same people that pays thier bills day to day week to week month to month

Stone1

1

August 16, 2019

I am a friend or relative of a current/past resident

The government need to come in and access the worth of sending patients to thr Covington Pike location. Patient care is not at the top of their list. Patients are pushed in hallways and left. No one is available at the desk for assistance because they are always on smoke break. Supervisor convinvently in meetings and never come to see what the family concerns are. Patients not turned every two hours per doctor orders. Air conditioning unit not repaired and patient without air. I have video and photos.

Edgar's niece

5

March 11, 2019

I am a friend or relative of a current/past resident

The staff takes great care of my uncle compared to other facilities he has been in. He is always clean and well taken care of. The staff is very helpful and address all concerns promptly. They go on field trips.

heartbroken123

1

May 29, 2018

I am a friend or relative of a current/past resident

The facility is poorly managed, multiple cliques, no balance of fairness or competency in the facility. i.e. Multiple residents with pegtubes/feeding tubes that are unable to eat but remain cognitive, are paired with roommates who are able to eat. So imagine you are aware but cannot eat but can SMELL & SEE the other person eating?? as you sit there starving for food. Most of these residents do not receive regular visits so management can get away with it. How would you feel if your loved one had a stroke & 96% non verbal but is in a room with a patient that yells and screams all day, & your loved one cant protest b/c they are not verbal. How about being awaken at 630 am to LOUD horrible noise every morning look at unit 3 & 5, the noise from the carts are inhumane. there is no hot water in the kitchen to wash the dishes. the food is a child's portion and the residents wait endlessly to receive their meals. check on the weekend. 3 people at a table and 1 may wait hungry for 40mins while they watch the others. A residents family member has to be followed around with an armed guard each time they visit to protect the staff. The facility is unorganized and unsafe, wkend supervision is rudimentary, and the administrator has to be present 7days a week and still no organization. False customer service to maintain funds. Please keep your families away from this facility. It is the only facility in the state that does not require a drug screen for new employees "Wonder why".

place of caring

5

March 21, 2018

I am a friend or relative of a current/past resident

I wrote this review to tell others about the wonderful experience I had at Spring Gate my family was on vacation when a member of our family became very ill and we had to find someplace there to give care to them for several weeks... this was a very stressful situation for us because we live several hundred miles away and would be dealing with this for the next six to seven weeks... after reviewing several facilities our choice became clear and we selected spring gate for the care of our loved one. I just wanted to take the time to thank the staff of caregivers for the wonderful job they did for our family

joseph71

2

January 31, 2018

I am a friend or relative of a current/past resident

Spring Gate is in bad shape - place needs remodeled. It's old and it smells badly. It's managed poorly, nearly impossible to co-ordinate issues one may have that need resolved. I would avoid Spring Gate and go elsewhere.

WCraig

5

October 12, 2017

I am/was a resident of this facility

I received exceptional care while I was at Spring Gate. The place was clean, and did not have the dank and musty smell of other facilities I’ve visited. I was impressed with the nursing staff and the PT,s and OT,s I would recommend this facility to anyone needing care.

chris003884

4

June 7, 2017

I visited this facility

Spring Gate showed us a private room and a room with double occupancy with curtain in between. They showed us all the facilities. It was very nice and very secure. There was no way for the folks to get out, so it was very nice. They did have a physical therapist and nurses on staff. The place was nice, clean, and well kept, and their staff was very friendly.

gylstrat

2

January 17, 2017

I am a friend or relative of a current/past resident

My sister is a patient at Spring Gate. She recently lost part of a leg and is there for rehab. Last week she was asleep when her meal came, and it was cold when she woke up. When she asked someone to heat it up, she was refused. That shows a lack of common decency. It's not like she can get up and heat it up herself.

GgDRVQC

2

May 11, 2016

I am a friend or relative of a resident

Spring Gate smells terrible. The condition of the facility is average, not nice, but not bad as far as its overall appearance. It just stinks. The people were as nice as they could be, but they were extremely disorganized, and I don't think they knew what they were doing. My father contracted C. diff in the facility, and they'd continue to clean up after him, but they never really provided care and that's what he died from. They should be more organized with their plan of care.

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Services and Amenities of Spring Gate Rehab & Healthcare Center in Memphis, Tennessee

General

  • Resident Capacity: 233

Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    3.0

  • Staff

    2.0

Medicare Provider Number: 445220
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Spring Gate Rehab & Healthcare Center in Memphis, Tennessee

Spring Gate Rehab & Healthcare Center is a Senior Living provider in Memphis, Tennessee that offers residents Nursing Homes services. Contact Spring Gate Rehab & Healthcare Center for more details on services and rates.

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