Complete Care at Harston Hall

Daughter in law of resident

During a time of Covid I am amaze that a few of the nursing staff do not wear mask. We all know that the patients cannot bring Covid into the building this is transmitted by staff, outside visitor who are not told to wear a mask or delivery people. You may not like to wear a mask but, this patients are vulnerable and we need to protect them and ourselves. When these out breaks happen it delays family from visiting their loved ones. Please not that the response to get a call back is unacceptable I have left message and have not gotten a call back, I have major concerns and to not be able to talk to to the ADON who’s first name is Joy and this is all I am given is not good. I know that you all are busy but I do not even want to go into detail about the facility or the Nursing Staff I’d you can get your loved one out do some quickly.

cbabe

This place is awaful. If I could give zero stars I would. My mother was a resident there, and it took me less than a day to decide to get her out of there. They tried their best to delay her leaving, (i.e.. things like not cooperating with the new nursing home, not returning phone calls, etc). The way they treat the elderly patients is horrible. If they can't toilet themselves, they are left to sit for hours in their own urine and feces. When my mother would request to go to the bathroom, they would say, go in your depends(diaper). Then wouldn't change her for hours. Thank god, My sister and I were able to get her out of there. DO NOT SENT ANYONE YOU CARE ABOUT TO THIS FACILITY!!

Ilovefood66

I am in here now and don't go ! An absolute disgrace! I was sent g here to finish antibiotics from Pennsylvania hospital and the staff good are nothing short of horrendous! The way they talk to you and treat the elderly which I am not is right out of a horror movie! Do not send your loved ones here! They will be treated like a dog!

Provider Response

Slavtoanaf

I would give negative stars if I could. My Mother was discharged to this rehab after lung surgery for breathing rehab. In 8 hours, she fell and broke her femur and injured her hip. She still had the fall risk bracelet on from the hospital! Now she is back in the hospital and looking at a long road to recovery. The lack of care and safety at this facility is just plain dangerous.

Provider Response

Don't take your love one to Harston Hall

You will Die in this place, Had a good friend with MS staying at Harston Hall, she had to be lifted with a lifter to be place in her wheel chair, she called me to tell how awe full was this place, Had to see it with my own eyes. I paid a visit, the first thing I saw was a elder in a wheel chair you can smell the feces while she was sitting on it,( and that remained for two hours looking at the person sitting in the middle of the hallway), as I walked further I heard a vioce saying Help! help!,, took a other look, there was a other elder, she was asked by me ( can i help you?) she stated I been holding my bowel have to get to the bathroom,, did ask her, did you called the nurse?, her statement was she did,, the next patient next to her bed helped her. Well to make a long story short,, my dear friend caught a bed sore infection, she decided to discharge her self,, the infection got worst and died if the infection. ( what ever the situation is please!!!! don't bring them there!!! For God Sake!!!

Mtreed

If you hear someone say Harston Hall you need to run , walk, crawl, roll, as far as you can. When you hear stories about nursing homes I never believed them to be true until I came to this facility . It was the worst!!! The halls smell like bowel , it doesn't look clean. There 'a always people out in front of the entrance smoking, when many people don't want to be bombarded with cigarette smoke entering a building. There were many times that I pressed the button for someone to come help me in my room and it would take nearly a half an hour for someone to come and see what I needed. God forbid it was an emergency. The communication between myself and administration was no better, things that were suppose to get done didn't get done unless you constantly stayed on there back, I caught one of the administrators in a lie. They said that they did something but never did. I don't recommend this facility to no one!! I'm giving it one star because some of the nurses were actually really nice otherwise I would have given it none.