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New Albany Rehabilitation Center, Skilled Nursing & Assisted Living

5691 Thompson Road, Columbus, OH 43230

(855) 944-5257 (Caring Family Advisor™)

3.4

(14 reviews)

Offers Assisted Living and Nursing Homes

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New Albany Rehabilitation Center, Skilled Nursing & Assisted Living

Columbus, Ohio 43230


3.4

(14 reviews)


Bedroom Type

one bedroom apartment, studio


Starting Price

Pricing not available



Care Types

Assisted Living, Nursing Homes

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StoryPoint Gahanna
StoryPoint Gahanna
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Gahanna, Ohio 43230



Bedroom Type

one bedroom apartment, two bedroom apartment, studio, detached homes


Starting Price

$4,150/mo



Care Types

Assisted Living, Independent Living, Memory Care

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Bedroom Type

studio


Starting Price

$5,700/mo



Care Types

Assisted Living, Memory Care

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Reviews of New Albany Rehabilitation Center, Skilled Nursing & Assisted Living in Columbus, Ohio

3.4

(14 reviews)

  • Facility

    3.2

  • Staff

    3.4

  • Food

    2.8

  • Activities

    2.8

  • Value

    3.3

AHepburn

1

November 26, 2022

I am a friend or relative of a current/past resident

My 54 year old brother had a stroke. The only consistent rehabilitation provided was walking. The stroke left his right arm and hand paralyzed and his speech impaired. There isn’t any charted data provided to his family to address his progress. During my daily visits meals aren’t given on a schedule to prevent hunger.

MollyB2

4

October 30, 2020

I am a friend or relative of a current/past resident

Great nursing staff and in house PT/OT. Doctors visit frequently. Accommodations are very nice and surrounding property is great. They have been taken lots of precautions to deter coronavirus while enabling visitation.

Lumiere

1

October 29, 2020

I am a friend or relative of a current/past resident

My loved stayed at New Albany Gardens. The place looks okay, but don't be fooled. We had to beg the nurse to call the paramedics. The nurse proceeded to apologize to the paramedics stating that it was not an emergency call. As it turned out, they overdosed our loved one and the ER had to give our loved one NARCAN. The nurse that night happened to be the "nurse of the month". The next instance occurred when we told the nurse manager that we thought our loved one had a UTI. The nurse manager dismissed it and a day or so later we had to beg the nurse to call the paramedics again when our loved one was unresponsive. As it turned out, our loved one turned septic due to a UTI that should have been treated. The nurse in the hospital ICU also told us that the ER had to give our loved one NARCAN again. After going through septic shock our loved survived, but was never the same again suffering from permanent damage. Nurse Patty is not nice.

Cindy Boo Boo

5

April 18, 2019

I am a friend or relative of a current/past resident

If I could give them ten stars, I would. My sister and I have no complaints at all. From the second we arrived to the moment we left with our mother almost two weeks later it has been the best. She felt safe, secure, and loved it. We took her out on a little ride and she could not wait to get back to her room. She has had a pretty rough 85 days being in and out of hospitals and other rehab facilities that were lower than below the lowest low for facilities. I wish we had found this one the first time around. Dr. Deneen is the epitome of professionalism and he really does care about the residents! He introduced himself within 10 minutes of her being there. He saw her almost every day. Every day. The nurses are AMAZING!! One night I was leaving from my mom's and saw 3 sitting around one of the tables having dinner with a resident. They asked how her day was and what she had done. Ami came in and hugged my mom and sat down beside her and told her how much she was going to miss her. That is what you want to see in a facility you are leaving your loved one in. Beth had to call me to set up a care conference and the first sentence out of her mouth on my voicemail was that this was a non-emergency call. Now that may not seem like much, but when you are on pins and needles because your loved one has been very sick and has ups and downs for months; a phone call from the facility they are in usually is an emergency. She really did not have to say that is my point. However, she did and it was very much appreciated. The whole atmosphere is very homey and calm. They have bright call lights above each room and they have signage that shows that at the nurse’s station which room needs assistance. Wild turkeys, deer, beautiful places for family to sit inside and outside. It has been impressive from day 1 and I could go on and on, but I do not have enough room. Our mother was taken care of just like we would have and we felt at ease during the day knowing she was there. They care, truly cared about her and helping her get back on her feet at the highest level they could help her get to. We’ve sadly taken her to other facilities in the area and were disappointed beyond belief. Not at New Albany Rehab. I hope she NEVER has to need that type of care again, but if she does, she is definitely going there. Thank you very much to: Kristin, Rebekah, Lorraine, Latoya, Kayla, Dr. Deneen, Cheryl, Annalynn, Joe, Liann, Judy, Cathy, Miriam, Ami, Brian (OT), Jeremy, Brandy, Katie, Jasmine, Tammy, and Beth. Each of you made the experience for our mom; Mary-Donna the best she has had during her whole ordeal since January 21, 2019. You treated her like you'd treat your own loved one. No words can express our appreciation for that.

bridgeport

1

April 6, 2019

I am/was a resident of this facility

I was very disappointed in this place. I would Never recommend it to Anyone. It is not very clean and the staff , basically the aides , are overworked and don't answer call buttons promptly. I waited for over an hour one night. I was there for rehab after knee surgery. I had physical therapy but , other than that, no one had time to help me walk the halls. I had to ask for fresh water. Nightly medication is not given at any scheduled time. There were night when I didn't get my meds until 11 pm, 12am, or later. I was very uncomfortable there and never go there again under any circumstances! Some of the aides were very nice and others not so much. Some didn't even know how to put on my post-surgical leg pumps. There's no excuse for that! Don't go there!!!

Ruby718746

5

April 11, 2017

I visited this facility

New Albany Gardens was very clean. Some of the staff members were not so friendly, but other than that, it was really good. The pricing was reasonable, but it's not too homey as it gives you more of a clinical feeling.

Amanda Jackson

5

March 1, 2017

I visited this facility

I am a friend of a patient and they are fantastic at New Albany. Very caring and the activities department is very attentive and great with requests. The bistro menu is very good and I feel comfortable with the staff.

Sally Fields

2

December 27, 2016

I am a friend or relative of a current/past resident

Commenting on assisted living. Things are going down hill here. Was better a few years ago, but within the last 6 months has gotten worse. Two excellent nurses quit in frustration. A few good employees hold this place together. Fairly new administrator who seems nice but does not follow through. Does not seem to have much experience. Cleaning is an issue. Currently the person doing housekeeping does very little when she cleans the room. No one inspects her work. . Aids and nurses overworked. . Since the 2 nurses left, there seems to be no real checks and balances on how and what is done. Management seems more concerned about money than residents care... See individual residents suffer as a consequence..

Concerned CitizenNIAZP

2

May 11, 2016

I am/was a resident of this facility

I am living at New Albany in assisted living to get my husband's VA benefits. There aren't any activities. They clean the room, and I go down for the meal, but I do most everything else myself. My husband's deceased, and I can't live on my own, I know that, but there's got to be other places for assisted living that's not as bad as this. It's just got worse as time went by. There's nothing to do here that stimulates my mind, but I am forced to stay in assisted living to get my benefits. They also have an Alzheimer's/dementia unit, and when I came here, there were other people that could play card games. Right across me, there's a woman that has dementia who can't play anything. When I first moved, we had at least 15-20 people we could do things with. At this point, I don't even think we have four people to play cards with out of 36 rooms. I help the person next door to me by bringing her down to get meals because she forgets how to get down there. The qualifications are that you should be able to function by yourself, go down to meals, get dressed, and do activities. I want to leave. Management is non-existent, but there's a new administrator. We had a bus that we could take to go to restaurants, shopping, and doctors' appointments, but all of a sudden, the bus no longer runs. We keep asking if we're getting a new one; it's been six months. We're supposed to have an award-winning chef, but we don't. The food is served cold, you can barely cut through some of the meat, and they run out of food and desserts. I don't know how they get away with that. They have a monthly meeting where you explain all this and they take notes, but nothing gets done. It's a poorly run business. The aides are asked to do too much, and they don't stay. I have been trying to see my doctor because my throat and mouth are burning, and I have told the nurses who supposedly let the doctor know. Then they started me on cod liver oil that's so thick, that when you swallow it, I throw up from it. Last Monday, I went to urgent care. I'm paying for it but not getting the care.

Sara904

2

April 19, 2016

I am/was a resident of this facility

I had to come for rehab after knee replacement surgery. Sure the place is nice and new looking but all they cared about was milking my insurance. A guy visited me at the hospital before I came to tell me about the place. He wore an obscene amount of cologne and was very much an insincere salesman. I was really put off by him but I was desperate to get into the facility because it was close to my aging parents. I was feeling a lot better after a week and a half but admissions kept aggressively pushing me to stay longer. They didnt care about my well being just getting as much as they could from my insurance. This place is all about the money.

Caring Daughter-in-law8

5

March 8, 2016

I am a friend or relative of a resident

My father was in the rehabilitation center at New Albany Gardens for six weeks. The staff was very good. There were two gentlemen that would take him for therapy that my father really liked. They were so thoughtful and kind to him. My father did not eat in the dining room as the food was always brought to his room, but he liked the food and said it was good. The apartments at the assisted living were very pleasant. They had an activities sheet and a bus that would take them shopping on various days of the month. My father’s stay was very pleasant. He was happy and would go back again if he had to. I felt that I was fortunate to have my father have a positive experience with care there.

Carol85251650

5

September 16, 2014

I am a friend or relative of a resident

My mom-in-law is at New Albany Gardens and Care Center just last February. It's an excellent facility and very clean. The people take great care of her and she likes everyone there. They keep us informed on what's going on. She also likes the food. She said she had extra smaller portions because the food was too much for her, but she said the food was very good. She had a private room with a little bedroom, bathroom, walk-in closet, and a little sitting area with couch and TV. She doesn’t feel like the facility is an institution. She likes all the activities and the outings. She played bingo. She is in a knitting club and a cooking class. They bring in entertainment and she enjoyed the piano playing and the singers. They also have a movie night.

Caring81664150

5

April 12, 2014

I am a friend or relative of a resident

My dad stayed at New Albany Gardens & Care Center for about a month. The staff was very friendly and very helpful. When they didn't know the answer, they found a person who did. My dad took all of his meals in his room, and we were free to eat there if we wanted to. The only thing my dad complained about was the schedule. There really wasn't any set time. He had therapy sessions, they all came. The only complaint was he never knew when they were coming. My sister toured a bunch of them, and she liked it because it was nice and clean, and the people were friendly and helpful.

Teresa29

5

March 27, 2014

I am a friend or relative of a resident

My father is in the New Albany Care Center. The staff is wonderful and friendly. They go out of their way to make sure that everything is comfortable and clean. The rooms are absolutely incredible. They separate the bedroom, the living area, and the bathroom. I have not eaten there, but every time I go there and he is having lunch or dinner, I see there is a nice variety and very well balanced food. They have activities like bingo, and he goes to church there. My father is in better health now than he has been in three years, and I am very pleased.

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  • Read reviews and expert guidance

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    Guided, expert advice to find the best community or agency for you

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    We’ll help you book tours or get in touch with local agencies

Services and Amenities of New Albany Rehabilitation Center, Skilled Nursing & Assisted Living in Columbus, Ohio

Health Services

  • Hospice Care
  • Medication Reminders
  • Skilled Nursing

Kitchen Types

  • Kitchenette

Housekeeping & Maintenance

  • Housekeeping Services
  • Linen Services
  • Laundry Services

Dining

  • Guest Meals
  • Room Service
  • Communal Dining

Outside Amenities

  • Garden

Medicare

  • Health: 4.0 out of 5
  • Quality: 4.0 out of 5
  • Staff: 3.0 out of 5
  • Overall: 4.0 out of 5

Resident Information

  • Offers Respite Care

Staff Training & Qualifications

  • Continual Training
  • Staff trained in Medication Management

Transportation & Shopping

  • General Transportation Services

Therapies

  • Occupational Therapy/Rehabilitation
  • Physical Therapy/Rehabilitation

Languages

  • English spoken

Specialized Staff

  • Nurse on Staff (Part time)

On-Site Services

  • Religious Services

Games Hobbies & Recreation

  • Facilitated Field Trips/Outings

Fitness & Wellness Programs

  • Salon Services
  • Fitness & wellness facilities/equipment

Personal Care

  • Meal Preparation

About New Albany Rehabilitation Center, Skilled Nursing & Assisted Living in Columbus, Ohio

New Albany, an Optalis Health and Rehabilitation Center, is located in Columbus, OH. It offers a variety of care types, including skilled nursing care, short-term rehabilitation care, assisted living, respite care, and hospice care. This makes it a versatile option for seniors with different needs. The community provides both private rooms and assisted living apartments, catering to those who prefer more privacy or a more communal living experience.

Rooms at New Albany come with several amenities to make residents feel at home. Some units feature kitchenettes, living rooms, and dining areas, allowing for a comfortable and independent lifestyle. The community also offers a range of amenities such as outdoor common areas, meals provided, an emergency response system, walking and hiking areas, salon services, communal dining, room service, and ambulatory assistance features. Flexible dining options are available to suit various preferences and schedules.

New Albany provides a comprehensive array of services to support its residents. Nurses are on staff to ensure medical needs are met, and physical and occupational therapy services are available for rehabilitation. The community also offers general transportation services, medication management, personal care services, and assistance with activities of daily living (ADLs). A chef is on staff to prepare meals, ensuring residents enjoy nutritious and delicious food. Overall, New Albany aims to create a supportive and comfortable environment for its residents.

Map of New Albany Rehabilitation Center, Skilled Nursing & Assisted Living

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Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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