StoryPoint Gahanna Central

FamilyMemberof1

Love the homey neighborhood concept! Each neighborhood feels like they are in a home - they are able to come out of their “bedroom” into a living room/dining room area. Staff are knowledgeable about the care - both medical and personal - my loved one receives.. Everyone seems to be very attentive and loving to my family member and myself - if there is ever an issue - it is dealt with very timely.. All in all - GREAT COMMUNITY!

ReviewerFC091625A

My wife is in StoryPoint Gahanna Central. I liked the neighborhood concept. I liked the layout to sort of mimic someone's home where there's a kitchen, a dining area, and a living room with television viewing available. I liked the fact that there were not giant, long, endless hallways that felt like you were in some giant hotel. I didn't want that feel at all. This venue does not have that kind of situation. I'm overall very satisfied with things. We had a few bumps in the road. Sometimes, her personal items would get misplaced. I thought initially someone might have been stealing them but as it turns out, the vast majority of the time, the items found their way back. We had some issues with her eating habits. She doesn't want to eat necessarily when StoryPoint begins the meal service. She wants to delay her mealtime and so it's been a bit of a problem. Sometimes, it's been 8:15 or 8:30 at night and she still hasn't eaten. That's been for the most part remedied. The administrative staff has made it clear to the caregivers that her eating schedule is such as it is, and they need to periodically remind her that it's time that she come out and eat. They provide three meals a day. I have been here for breakfast, lunch and dinner, but I'm almost always here for lunch. I'll see my wife's food sometimes and taste it and it's good. Sometimes, the presentation isn't the greatest. The food tastes better than the presentation sometimes, but my wife has no particular complaints about the food, nor do I. There is entertainment frequently. I've been very, very pleased with the functions that we have been in. They brought in entertainers of various sorts. They have therapy dogs come in. In the memory care unit, there's no way a memory patient is going to make the television work in the living room because I can't get it to function correctly. There needs to be some sort of instructions written out. They got three controllers and it's very difficult to do. I have an issue with reentering the facility at nighttime. I take my wife out to eat maybe once a week and we'll show up at the front door at 7:30 or 8:00 or 8:30, whatever, and ring the doorbell and it has often taken us 10 minutes for someone to respond to the doorbell alarm to come let us in the building. I don't know whose fault that is, but it's a little bit of an issue. Sometimes there's a lack of a relay between one shift and the next shift. For instance, if I tell someone that my wife's bedsheets need laundered because they're dirty or because we need new soap in the dispenser in the bathroom, whatever it might be, they'll say, "OK, we'll let the evening shift or the night shift or the day shift or whatever know." It seems like sometimes that message gets dropped between shifts because things sometimes don't get done. It's not a frequent issue, but it does happen.

Dreed

Small community with personalized care. There is. Great communication between management and family members.

Deborah

I went to tour. I looked at both their assisted living and memory care. It was very clean. The rooms were nice. They were very accommodating to meet your needs. They had activities. They had menus so that if the seniors that were there didn't like what was being served, they can choose something off from the menu, so that was a plus. It was good. They made sure the rooms were bright, and they had windows so that they could look out. They had their own little doors and you could decorate them to try to make them feel at home like bring in their own pictures and whatever, and they help you do that.

Joanna10

I went to tour and it was very friendly with very warm people. The staff are very nice and pleasant. Everything was lovely during the visit.

Caring95214550

The food was good. They have an enclosed garden area with some raised beds that people who like to work in the dirt can deal with. The little neighborhoods and stuff were nice. The staff members all appeared confident and eager to help. I am still having trouble convincing my dad. The room that we saw was very clean. I was very happy with it.