Heather Heights Located in Pittsford NY

We chose Heather Heights. My aunt is already living there, and the initial visit was wonderful. Because of COVID, everything was done virtually, but the intake administrator is just amazing. It was our first choice, and they really had more all-inclusive services for us. That was one of the reasons why we chose them; very personal, and very easy to talk to. They understood the situation that we were in, and what we were looking for. They have a lot of different tiers of service. They have an on-staff doctor connected directly with the University of Rochester, a gerontologist. They have a podiatrist, and a dentist that come to the facility. It just felt really good to us. We were looking more inclusive because we knew that my aunt initially would need a high level of care, and there was that flexibility of switching between those different levels of care within the same community. We didn't want to have to move her out of a different community if she needed a higher level of care. They have enhanced care, and they have memory care service. My aunt has been there for about a month now, but we have been very impressed with the intake process and the communication that we have had with the staff. They really just understand. She is in assisted living with enhanced care. She didn't right now need the memory care that she will likely need moving ahead at some point within the next year or two maybe. What's really nice is she can stay in the apartment that she's in, and those services are just added on. There is always flexibility in the services. She is in her own apartment but she needs enhanced care. She's in there because she had surgery so once she moves into that more independent stage, they can take off that enhanced care but she would not have to move; she would still be in that room or that space in the facility. If she needed memory care, it would just be another component added on. There's a lot of flexibility in the way those services are offered. My aunt has not complained about the food. Their dining facility is really nice. They sit down, they are served, and they place an order. It's kind of like going to a restaurant in a way. They have a set menu everyday. From what I see, the menu choices look really wonderful, but I don't have first-hand experience of it. My aunt refuses to participate in any activities, but they're certainly available to her throughout the day. They offer different types of activities and what they offer is diverse. The staff are very interactive with the residents. It is expensive because we're paying for enhanced care, but when we were looking for an inclusive space, it's pretty reasonable compared with other places. It is more all-inclusive for all those services. I would highly recommend them. She has only been there a month, but we've been very happy with the whole process with them. They made it very, very easy to get her there. I'm very happy.

My father is in Heather Heights. He has a two-room apartment, which is one of the larger ones in that place. It's kind of smallish, but it's OK for what it is. They do a good job. The food is good. They allowed us to use the private dining room for our family dinner, and I was pleased with it. They go out at least once a week to the grocery store or sightseeing. They have an ice cream shop there and movies to show.

I'm very impressed with Heather Heights. The staff is very friendly and efficient. They have Bingo, a lot of musicians coming in, movies several times a week, so they keep them busy all the time. They also have day trips. They have a physical therapy room, library, ice cream parlor, a very nice dining room, and several sitting areas outside under canopies. My sister is in their assisted living.

Heather Heights is a very nice place, clean, well taken care of, and they seem to do a good job with the people who are in there. Mom's private deluxe suite was completely remodeled, has an all new sink, toilet, brand-new hardwood floors, and it was all repainted. It's very nice and clean in there, and it's like a new place. They do Bingo and exercises. They also sometimes bring in animals from the outside. Today they had a bird there and they also brought in a miniature horses. They also have an ice cream parlor. The pricing is reasonable and definitely comparable.

Heather Heights was clean and seems pretty well managed. It’s a quiet facility and seems like a good thing. They had food choices, they just don’t get one thing. They had an ice cream parlor too. They have the enhanced program for memory care, which means they can do a little extra for the person instead of putting them in the nursing home.

My mother is in Heather Heights of Pittsford; it is fairly new, the staff is very nice, and it's a very welcoming place. The layout and the staffing stood out for me. They have movies and music, and they have ice cream every day. They have an ice cream parlor right on the grounds that they open up every day for everybody.

We took a visit at Heather Heights, and we’re comfortable about it. It was just an open place, and they didn’t act like they owned my loved one. They were willing to work with trying to get her to eat what she wanted. They just went above and beyond their needs. It was just a good place. They had chair yoga and bingo. What we really like is they played music, they had live music three times a week, and musicians and bands come in and play. It was really nice, but it's too pricey.