Brookdale Pittsford

Pattina

My mother moved into Brookdale in January 2024 and is doing great. My sister and I toured many places after her stroke. We met with the sale manager, walked outside and both said "yes" to each other. Walked back in and signed her up and are very glad we did. My mother comments on how friendly everyone is. I was impressed how quickly everyone knew her name. She was at her previous facility for six months and nobody knew who she was. They encourage my Mom to participate in the activities. They make sure she is eating, taking her medicine and assist her with all of her needs. My mother repeatedly states how nice everyone is to her. They go out of their way to help the families. I would definitely recommend Brookdale. It is giving me the piece of mind I definitely did not have before.

James M

Brookdale was a great choice for my brother. He is no longer there but not by choice. Our whole family got close with many of the staff members especially the little activities gal with blonde hair Sady. She was always with my dad and watching him closely while giving him reasons to leave his room when in his moods. The room he was given changed a few times but he did well with the changes. The front desk people always let me in without waiting. I liked that my brother had friends to talk to and constant attention. It is a really nice place and clean too. I tried the food a few times and I liked it. The nurse with the red hair was so nice to our family and we appreciate everything you have done. Sometimes the staff would be on their phones and sitting down while they should be doing something which is why I chose to have 4 stars instead of 5. Times are changing and it's hard to find people that actually want to work I guess. It smelled good in the hallways like oranges and cookies were baking on weekends. I'd recommend this place to a family member but prices might be higher.

Mark

My dad was at Brookdale Pittsford. The facility was newer, and it had better maintenance. They should not have placed my dad there. They should have suggested assisted living because their resident population does not know who they are or where they are. My father is not that, so that was a poor placement. The experience was not smooth. They have great staff and facilities. It's physically beautiful. The staff members were caring and good. They know what they're doing and do the best they can. The food is good. They have lovely furniture. They've already had an interior decorator in there from the company Brookdale. It was professionally done and clean. It looked like an upper-middle-class home. If you walked over there, you would feel comfortable. The activities are tailored towards the resident population, which is childlike in their cognitive level, so they are appropriate for them. They are not always the cheapest, but they're down on the lower end, and they give everything that the uppers give. My dad should not have been in a dementia unit. The medical staff should have recognized that this was not going to be good for him because he was talking and he understood.

Annie

We liked Brookdale Pittsford, and we are hoping that we can get my dad in there. One of the main reasons we liked it so much is that they use the Clare Bridge approach to dementia or memory care, which is very personalized. It treats everyone as an individual, and they do a lot of things that just seem perfect, like keeping the same daily routine, even on a Sunday, having exercise in the morning, and everything at the same time. That's so important for people with Alzheimer's. I like that they have consistency with staffing. The meals looked lovely. It's a very homey atmosphere, and they specialize in memory care. It's just a memory care facility, and it just gives it a nicer approach. It seemed very safe for all the residents. The layout is all on one floor. There's just a lot to like, and they have two resident cats, which are sweet and friendly. I just looked at the menus and they said that the food is all prepared fresh. The staff all seemed wonderful. They all get training from the Alzheimer's Association. They're friendly and caring people. There was nothing not to like.

Jill

My father is at Brookdale Pittsford. He's doing so much better. He's walking so much better. There are people for him to sit with. They have music and do games. They're having a little open house. The people that work there are just wonderful. They're so nice. His room is just like a little studio. It was furnished. They gave him a regular sized dresser. He's got a decent size window to look out, his own bathroom, and just a small closet. There was music therapy, bingo, and exercising. Once it gets nicer out, there's a deck that they can go out on like a patio. There's a TV room. We saw a handful of places. We had a hard time finding a place for my dad, and this was actually the one that had an opening and was willing to take him. He's just doing really well there now, so I'm glad we made that choice.

lack of care

My dad's short time as a residence of memory care was filled with inadequacy. He was never properly dressed. His hygiene was not properly attended to. His room was dirty, laundry lost and there was never a garbage can. Other residents typically wander around dirty or with one shoe, or with no shoes. After our first "care conference" of 30 days, they attempted to raise our cost by $500.00 saying they hadn't properly assessed his needs or "level of care". Imagine giving yourself a raise for a poor job. We left.

Provider Response