My dad's short time as a residence of memory care was filled with inadequacy. He was never properly dressed. His hygiene was not properly attended to. His room was dirty, laundry lost and there was never a garbage can. Other residents typically wander around dirty or with one shoe, or with no shoes. After our first "care conference" of 30 days, they attempted to raise our cost by $500.00 saying they hadn't properly assessed his needs or "level of care". Imagine giving yourself a raise for a poor job. We left.
Brookdale Pittsford
Offers Memory Care
7 Reviews
159 Sully's Trail, Pittsford, NY 14534
Call
(800) 385-2527
Reviews of Brookdale Pittsford
Memory Care Reviews for Brookdale Pittsford
March 25, 2019
I am a friend or relative of a current/past resident
January 06, 2019
I am a friend or relative of a current/past resident
My mother-in-law is in Brookdale Pittsford. We've been very impressed with it, and she seems to be thriving there. They have a lot of activities, and she's made friends. There's a lady there that's become really good friends with her, that takes her hand and takes her everywhere. They bring in music that she really likes. It's very homey and the people are very nice. She's gained weight and doing very well there. They take her to all the activities. She doesn't always participate, but she stays and watches. I haven't had any complaints at all. She has her own private room with a twin-size bed, a private bathroom, a closet, a dresser and a chair, and a little shelf above her bed that you can put things on. Outside of her room is a little box that you could put something personal in to help her find the room. They go to the rooms and gather up all the people and take them to the activities. They have different areas they can go to, like a living area where there's a TV, chairs, and a sofa.
December 17, 2017
I am a friend or relative of a current/past resident
Mom lived there for 4 + years. In the first 2.5 years, nice value. Generally good staff. Some of the aides are well trained and truly seem to care, but there has been an enormous turnover in staff as well.
Last 1.5 years, though, once the name changed from ClareBridge to Brookdale, huge decrease in quality of care. Rates go up every January, but quality has decreased significantly. Staff have been reduced to minimal standards, a nurse used to be available 24/7, not any more. Staff are over burdened with needs of residents, especially at night and on weekends. Residents with higher needs are neglected. Often left wet /soiled, not kept hydrated, meal times rushed-so proper nutrition is not possible. Focus has become meds and minimal care needed.
Mom had a recent issue while eating in the AM, she was left on her own without consultation even with nurse until later in the day when a staff person expressed concern. Another issue had also been a concern, but no one did anything about it. I had not been notified of any of this. I arrived to visit and was instantly concerned with her condition. No nurse was around, an aide called for support from off duty nurse and xray but she clearly needed more help than that. Sadly they have put her in jeopardy for the last time.
January 25, 2016
I visited this facility
I thought Brookdale Pittsford has a very homey environment. They had a nice staff that I met. The rooms were very small, but people seemed very caring. It’s homey, but a little worn. The furniture was older. It wasn’t up-to-date. Not that it was dirty, it was clean; it just looked worn out.
October 11, 2014
Other
I decided to put my dad in respite care while my family and I went on vacation. We dropped him off on a wed. When my friends went to check on him on Friday he was in the same clothes they claimed they did his laundry but not one of his items were moved in his closet and I was promised that he would get the care he deserves a bath everyday and changed clean clothes. My friends was so angry that she called me while I was at the Zoo in texas and I couldn't do anything about it. The person in charge made it sound that it was no big deal well it was to me you promised to take care of my dad. So now I am afraid to put my dad in a home because I don't want him neglected, dirty, because I know my dad wouldn't have liked that.
Provider Response
Thank you for sharing your feedback. We deeply regret we were unable to meet all of your expectations. We are proud and honored to serve seniors that call Clare Bridge of Perinton home. Our community has been 100% full and not utilizing respite care in recent months. Please be assured the health and well-being of our residents is our top priority.
May 28, 2013
I visited this facility
The rooms at Clare Bridge of Perinton were dark and small. The location was too far for us to travel and we just did not feel comfortable there.
July 23, 2012
I visited this facility
My friend needed extra help recuperating from a long illness that resulted in a need for surgery and a facility that could suit her needs during recovery. It is difficult when you are older and living on your own to have anybody, even your own family, take time off from work to tend to your every need. Also, this facility provides a certain level of comfort that she could not have walking up and down in her family home on crutches after a hip replacement. Judy gets the proper amount of attention and it is always done with a smile. Everybody who works here is knowledgeable and courteous and kind. You never feel like you friends/family are being neglected. However, the staff also keeps a respectable distance, so you don't feel like you are being swarmed either. The security and attention to detail is wonderful. The area is located along a bus route, so if residents can't stand being cooped up inside, they are able to get out and do their own shopping should they like. If not, meals can be delivered at additional cost. All in all, it was a wonderful place to visit and in a wonderful part of town. The Wegmans in Perington is one of the best, and the bus does get out there frequently for those partial to their own style of cooking and creature comforts. The facility is clean and properly managed as well.
Services and Amenities of Brookdale Pittsford
Features
- Computer Room
- Garden And Patio
Health services
- Nurse On Staff: Available During Business Hours; Some Availability Outside Of Business Hours
Guest services
- Guests At Mealtime
- Overnight Guests
Languages
- English
- German
General
- Resident Capacity: 52
- Minimum Age: 65
About Brookdale Pittsford
At Brookdale Pittsford we know that memory losses due to Alzheimer's disease and other forms of dementia are progressive and residents' needs are continually changing. That's why we provide balance in our residents' capabilities, personalities, and preferences to create daily routines that enhance their spirits and increase their sense of purpose. We believe the amount of satisfaction our Alzheimer's and dementia care residents receive from the tasks that fill their days goes a long way to maintaining their sense of purpose and overall satisfaction with life. An integral part of this is our promise to encourage each resident to find Daily Moments of Success. To help our residents achieve these moments, our associates receive the tools and training needed in such key areas as specialized dining and the ongoing monitoring of healthcare and behavioral needs, to name a few.
We provide Alzheimer's and dementia care residents with the lifestyle, housing, and services they need in comfortable surroundings combined with the amenities, programs, and care to help stimulate recognition, recall, and wellness in a safe environment. Through years of caring for individuals with dementia, our professional care staff has learned to create optimal surroundings and approaches to care. Familiar environments that our residents have enjoyed throughout their lives are recreated to help them feel reassured and comfortable. The Alzheimer's and dementia care programs at Brookdale Pittsford are built to embrace, not restrict our residents' desire to wander and to provide a sense of belonging.
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