The Pavilion at Queens for Rehabilitation & Nursing

ramonaf

I like this place because the staff treats you very good. I like the food very much and the soup is the best. Recreation always plays music which helps me relax, I dont want to leave. I like the way they are painting the floor and changing stuff around.

RosieL4

I like it here because all the girls and guys are very kind and nice. The nurses are very helpful. I like the manager very much, she is a pleasure to be around

Ann Marie3

My husband was in Dr. William O. Benson Rehabilitation Pavilion for 4 months. It did not feel so much like a nursing home. It was not littered with old people in the hallways. They got people going and happy. Most of the staff was very good. The rehabilitation team was excellent. My husband went in there only able to move his arms, and when he came out, he learned to walk again in such a short time. It was amazing. The rehab team was amazing. The food was not bad at all. The meal selections were good. They had activities like bingo, and they would have church once a week. The only thing that we wished they would have more of was something musical once in a while.   They need more staff. When he was there, they had quite a few CNAs per floor, and then when the new owners came in, they cut that in half, so I would say that they need more people to see after the people who can’t see after themselves. One floor was all people with dementia. They could not see after themselves, and when you only have 2 or 3 CNAs for 40 people, those people don’t get fed, and that was my only complaint in the whole entire building. The people who had to be fed did not really get fed. I knew quite a few people who had to come in the morning for breakfast and in the night time to feed their parents because otherwise, they would not get fed because there was not enough staff. Some of them take an hour to eat, and with 3 CNAs, it was impossible.

Caring108258950

My mom is in a nursing home called William Benenson Rehab, and I am not impressed with it at all. It was a matter of her go to a nursing home with dialysis on the premises, and that was a very vital decision because she was in a hospital. This facility was the only one that responded, but had I known that they would be short on staff, I would not have done it. I would have went somewhere else. If they had more people working then it would be OK.

M H

This place is MISERABLE!!! They tell your loved ones what they want to hear, but definitely do not "walk the talk." Ask them how often they bathe their patients - Don't expect to get them weekly - Gross! Ask them their nurse to patient ratio. It's 1 nurse aid to 11 patients. *Ask them what their response time is to bedside all buttons - They were very slow to respond to calls during the day and completely ignored them in the evening. My loved one was constantly laying in their own feces Ask what a social worker's role is in the facility - Not sure why they were there. They didn't visit patients, even when requested and didn't speak on their behalf. Only attention you get is threatening a lawsuit Ask them how often patients fall in their facility - They always put the blame on the patients. Perhaps if there was more active staff on hand, patients wouldn't feel the need to try to do so much on their own without assistance. Although, I thought that was the reason they are patients there - to get assistance! Ask them what schedule they have for giving medication. - It's never consistent and you would be lucky if you get all your meds. Ask them what their transition process is between staffing changes between shifts. - It doesn't seem to exist, since day and night nurses don't log accurate notes, nor do they pass on vital information. Ask them what hours you can call to have someone answer the phone. - With the exception of Admissions (sometimes), you can pretty much guarantee that you will always get voicemail Ask how often they address patient needs; if there is a patient advocate (other than the social worker) - Visit often on different times and days. If you will have minimal contact with your loved one. Do not send them to this facility. They will likely be ignored. Ask them if they log incidents/accidents that occur. - They don't and if they do, they make light of it. Again, since one aid to another doesn't know what happened before, they don't know to keep an eye on people that may have just been injured in their facility. Walk through every single floor of that building before you decide to send your loved one there. The administration is DECEIVING and the nursing staff and aids are HEARTLESS.