Castle Senior Living at Forest Hills

Big O

A complete dump! This place needs to be removed from any and every list of referral. Numerous staff do not understand english well, the hallway floors are dirty, the second floor smelled of urine, rooms were very messy,no matching or updated furniture in common areas. I've seen cleaner and more orderly subway stations.

Reviewer#RD0806h

I toured Castle Senior Living at Forest Hills. The main thing that I noticed as I walked in was that the residents there seemed pretty happy. Their manager was very thorough in her presentation of the different aspects of the care that my friend would be able to get in their facility, and that was all very well done. Then she took us for a tour of the floor that my loved one would most likely be. However, it didn't look very clean to me. It just didn't have a clean vibration. It just seemed a little bit kind of messy. The staff was very good. She gave an excellent tour. She answered all our questions. She took us directly to their memory care. She showed us one room what it would look like, and I was able to see the dining area. The dining area wasn't very clean at all. It looked wet. And the room wasn't clean, too.

Oboyq

I have a relative that lives there the staff are very nice also the administrator is awesome very calm and peaceful place for my family very grateful thank you

Raymond

The tour I had at Castle Senior Living at Forest Hill was good. It was very interesting and very informative. It's a very limited area. It's kind of compressed and yet they made it look like they made good use of the space. They showed us a one-bedroom and it was very nice. The gentleman who showed us around was all very good and very informative. Downstairs, they had a common area where people gathered inside the building and they also had an outside area where people were gathering too. It looked clean.

Leslie

Mom moved to Castle Senior Living at Forest Hills. We like that it has very open spaces and it is very clean. They have many activities going on for the residents. There's a lot of attention to detail when it comes to their medical needs, their medication administration, the privacy of the rooms, and the cleanliness. So far from what I've noticed, the meals are very appropriate. It's very plentiful, varied, and healthy. Mom's room is very clean and very comfortable. She has a small kitchenette, a full-size bed, a window, and an air conditioner. She was provided with one dresser and a chair. The bathroom is within the room. It has a shower with grab bars and a chair, and the closet is pretty big. The people are very attentive.

Jane Lester

My 100 year old aunt lives at Castle. We visited this past week and were so happy with the care and amenities. All staff always helpful, I am so grateful for my brothers choice here at Castle! It was wonderful to interact and view the attention and respect they all receive. Thank you all for being so understanding and caring. Bravo to all office members who put out so much effort in running a well rounded HAPPY place!

Reviewer RC#1212b

Castle Senior Living at Forest Hills had a nice, large room set up for mom. We brought in books, pictures, and touches of home. We also brought in her clothes and I kept on saying to them that she would have to go through the clothes with an aide or a CNA. For some reason when she was handling her clothes on her own and trying to hang them up in the closet (knowing that she has severe osteoporosis), she lost her balance and fell. This was like a few days of her being there. Somehow that message never got through. She injured herself quite severely. Family members could get one complimentary meal as part of admission. So, I had some of their food and it was pretty good, but after that, family members have to pay separately for it. I was only there for maybe two or three days after she was admitted and I've seen their activities calendar and they have religious services (it's run by Jews). They also provide two types of transportation. One was a van to take a bunch of residents shopping and the other one was getting a single resident to a doctor's appointment. It's a pretty nice building.

Zoraida

My mom moved into Castle Senior Living at Forest Hills. So far, everything is okay. The staff members were very nice. I wish that there were exercise classes, but there aren't any. I don't know if it's because of COVID. I know they offer bingo, and they have puppies that come in from a shelter or something, which is lovely because seniors love pets. She's in assisted living, so she's taking care of herself. They have staff members knocking on her door when she doesn't come down for dinner, or lunch, or breakfast. They oversee that she understands the time and that she comes down on time. If she's in her room for a very long time, they knock on the door to find out how she's doing. They invite her down.

Glen D

We've just been setting in here at Castle Senior Living and Valina has been wonderful. She gone above and beyond our expectations helping us and orienting us for life at the facility. Also, our first meal was wonderful and delicious!!!

RichC

I can't imagine feeling more secure, protected, and content than I am here in the spacious building surrounded by friendly and helpful caregivers. It's both energizing and comforting. I can go down to the first floor to sit and have a smoke at night in the lovely backyard. I have all that I need!

Laura_

Castle Senior Living offered my Aunt a nurturing, consistently caring environment throughout her time there. They did an outstanding job with arranging her care and comfort. The entire team was professional, positive, and respectful. Everything went smoothly because of their excellence. They provided quality care.

R.D.W

The staff is very efficient, attentive and outstanding. Please keep up the good work so the residents will always be appreciative.

Reviewer1226

Castle Senior Living at Forest Hills was very nice and very convenient for the residents. The staff was very knowledgeable and pleasant. The food was delicious, but when we went there, the dining room was cold. The apartment we saw looked very nice. We also saw people playing bingo.

Cassandra

Castle Senior Living at Forest Hills was a bit odd in terms of getting around, but they were really friendly, and it felt really good. They had buses to take people on tours and activities, and it was really well done. They have knowledgeable staff, and whatever they needed to do, they will tell you about it.

Siobhan Berry

He has been so responsive from the very first contact. The entire staff has been more than accommodating with his needs. I would recommend Castle to anyone.

Anthony Scavelli

All those involved in this facility have shown me the greatest comparison and care, you are treated like a king here!

Ellen L

I am writing this review to compliment the experience I had in the private dining room. My mother had a visit from her niece nephew and grandniece. They were most accommodating to set up the dining room and Daniella, our server was most attentive. I felt like I was in a 5 star hotel. Thank you so much!

CZ

The facilities at Castle Senior Living at Forest Hills were nice. They can deal with walkers, but wheelchair-bound would be a problem. It was overall attractive. They offer three meals a day and had TV lounges, places for social gatherings, and a little cafe where they can get snacks and beverages. The staff was very nice and very informative. It was very immaculate.

Gwendolyn

The lady who showed me around Castle Senior Living at Forest Hills was very nice. It was very pleasant. They pointed out some things about the activities. The staff was very pleasant and very friendly. You can eat the food that they had planned or you can have other options. The apartments were very nice and spacious.

Indrani

Castle Senior Living at Forest Hills' staff was very nice, and the physical structure was nice. It was fine, and they provided a lot of services. It was a very busy and crowded area.

Caring107332450

Our experience with Castle Senior Living was very good. They were very attentive, very nice, very social, very clean, and very caring. They had a social calendar. They had bingo, music, and outings. They had a library, and they had activities. We chose it because it was in the neighborhood. We had our mother-in-law there, and we were very happy with it.

Romeo1

Castle Senior is very good. They are all Hebrew, and they serve Jewish meals. Wonderful meals from what I see. The room situation that I looked at was with a roommate. There is going to be two in a room. It is very clean and quite nice. The grounds are nice, and you can sit outside. You can't bring guests to up to your room because you have a roommate. They can bring them downstairs where they can buy refreshments. They have a lot of activities planned. They have physical time in the morning for about a half hour. They have a weight room and a computer room. It's very beautiful facility with beautiful dining rooms. I have some more medical problems to take care of, otherwise I would be there now.

caring78246550

My mom has only been in Castle Senior Living for 2 or 3 days, and so far they seem to be reasonably good. I was very impressed with the staff. The people there were competent, professional and caring. Their services were reasonably pleasant, reasonably in evidence. It was good locationally; convenient to where she was before.

Joseph13

Castle Senior Living is a very, very nice place. I would recommend this to others and the person there is very, very helpful. People are very friendly and very cooperative there. The place is very clean.