Notting Hill of West Bloomfield

My Mom was private pay for 3 weeks after her therapy ended. Even through they were making more from my Mom ($475/day) on private pay, the quality of service went down. I had to pay 30 days in advance. I am owed a refund of $3,325 and have been waiting over a month and still haven't received it. The therapy was very good.

I do not recommend Notting Hill. My mom was there for three weeks post surgery. Her therapy was very lackluster until my wife and I got involved with daily visits. The therapists and social workers pushed to discharge my mom before she was ready after their poor attempt at rehabilitating her which is why we had to get involved. Their social worker called me at 7pm on a Friday when we received late word from the Medicare appeal company that we lost the appeal. She said that I needed to come pick my mom up immediately or we would be charged $475 (just for that day). Then when I tried to discharge the following the day, nothing was ready as the social worker promised and a CNA had to prepare the discharge paperwork in a very rushed and disorganized fashion. Good luck getting anyone to answer the phone at Notting Hill. The staff is overworked and are very open to discussing this. It was completely normal to call this establishment several times throughout the day and not get anyone to answer, very concerning for the family trying to find out how a patient is. They also don't return calls most of the time or if they do are very delayed. The place looks nice and is fairly clean. Food is good and their activities employees are great. The therapy and social work teams are disappointing and lacking communication skills. CNA and nurses are so so, some are professional and have a good attitude, others are bitter and lack professionalism.

My Mom has been a patient for the past 2 months and honestly, they have been wonderful. Anytime I had an issue, Erin the D.O.N was very helpful and would do whatever possible to help. Rebecca, Lin and Perry in the admission office, were caring and supportive when we had to leave for the hospital and return to the facility a few weeks later, they made it so easy. The nurses on the 2nd floor Solonia, Camillia, Gisella, Daniella and the rest of them have bee kind, helpfully, sweet and angels to my mom. The wound nurses Kelly and Melissa are so patient with all my questions- thank you! The CNA's Tania, Deborah and every single one of the ladies and men on the 2nd floor, thank you for being caring and helpful. The PT and OT staff Van, Sean, Vince, Taylor- Thank you for all your support and kindness!! No one ever wants to be away from home, but if I had to choose a place, I would choose Notting Hill.

I WOULD NOT RECOMMEND THIS PLACE FOR LONG TERM AT ALL. My siblings & I made a very hard decision to take our mother into long term home care that Nottinghill offers now because she could not be left alone at nights, we were afraid that she can fall going to the restroom, she starting to get dimencha. We choose Nottinghilll because our mother stayed there 3 years ago for short term rehab and it was good, it is convenient for us and they told us that she can get a private room once her name was on a list. Well we took her in on a Monday and had her out by Friday, they told us the rules changed, no private rooms for long term at all, they found her in the bathroom uncontious, she had a big bruise and cut on her forehead, she could not walk , and she hurt her back, it took 9 and 1/2 hours to get an X-ray while she was in pain. I took her out right away after I found out nothing was broken, she spent 4 nights there and I spent 3 nights with her, the staff does not check on them during the night, This place is not equipped for long term or short them anymore. The staff does not respond fast enough and they don't have experience , the night staff was really rough on her. If your loved one has to stay there, DON'T LEAVE THEM ALONE.

My husband was at Notting Hill, West Bloomfield, MI for 7 long weeks. The care he received was exceptional. He received OT and PT from top notch professionals every day of the week. The nurses were fantastic! They were "on top of things" at all times. And the CNA's were so caring and friendly. They took good care of my husband. I would highly recommend Notting Hill to anyone that is in need of intense Physical therapy.

This is my Mother's second visit to Notting Hill. This current visit is much more serious, as we are dealing with an open wound, and a new diagnosis of cancer. We as a family are making decisions for her feature. During this time she is in a safe environment being well cared for She is getting stronger with a physical therapy department that cares for her progress., This care starts at the front door. An employee at the front desk named Margaret helped me take care of not one but 2 small issues I was experiencing. She really didn't;t have to, as I am sure it is not part of her job duties. She took it upon on herself to take action and go to the proper people to get the job done. I am grateful you have people like her working at Notting Hill. I hope that Margaret is recognized for her dedication to the patients, Most importantly being a wonderful human being.

From my first interaction with both Lynn and Rebecca in the Admissions office, I felt relief and reassurance that my dear friend would finally be in a space of comfort and safety at Notting Hill. His recent physical decline had resulted in the decision to accept hospice care. While this decision was emotionally painful, moving into Notting Hill provided some relief for both of us. Neither my friend nor I knew what to expect from the end-of-life process, or how his needs would best be met. How fortunate we were that Notting Hill had the availability and resources to provide care for my sweet friend in his last month of life. Immediately noticeable upon entering Notting Hill is the cleanliness. No odor, no stains in the carpet or furniture. The newness of the facility lends to the pristine feeling of the environment. There are no barriers or alarmed doors requiring a code through which to enter. Residents are attended to in their rooms or in appropriately designated areas. I was relieved that the sights and sounds commonly found in facilities, such as a nurses station with staff and residents huddled around in a chaotic manner, were never observed at Notting Hill. CNAs Diane, Miesha, and Ebony were exceptional in their heartfelt efforts to provide dignity and respect for my friend. Anne D. generously provided a CD player so that he could listen to the music he loved so much. I was consistently impressed with the menu variety, both in nutritional value and taste. Even when it became necessary for him to have a pureed diet, his meals remained high quality in flavor and presentation. My work as a geriatric care manager has forever been altered by this personal experience. As the sole caregiver in this situation, I was grateful to have peace of mind that my loved one's path toward transition was guided by the compassionate care of the Notting Hill staff.

I am a person that has to see things for myself in order to give the appropriate response to situation. My family has dealt with our fare share of facilities such as Notting Hill. From the outside it looks like a small school or apartment complex. To our surprise it's not. Walking into Notting Hills your mouth drops at the site and smell. It's so amazingly beautiful and it smells like fresh southern home made food. The staff members are so amazing that they make it easy to interact with them. When it was time to leave our second home it was a happy and sad moment. It was sad because we grew to love them. A few tears and sad faces but it was time. We keep in touch and sometimes visit. We formed a bond with Notting Hill .... We love our angels.???