The Reserve at Orchard Lake

Heather

We toured. We liked the facility. The only issue was that the two-bedroom was appropriate because each of our parents liked their own bedroom, but there wasn't another space where they could sit together and watch TV. And that was like the largest room they had. It was too small for two fairly independent people coming from a whole house into that small space. They have this weird situation where they like separate bedrooms, so that was just the problem. One of the biggest things is when you walk in, it has a really strong, musty smell like an older facility. So, I felt that might not be the greatest environment for them. However, they were very kind and helpful, and answered all our questions.

Shalyndra

I toured. They were very open, even the patients were very open, and they were very excited and very welcoming. They were explaining things that were going on in the building as they worked there. I liked that they were very energetic. They had music playing throughout the building that was nice and soothing. Everybody was interacting, the kitchen staff, the people on the floor, the hostess, they were all interacting, making them feel good about themselves. The apartments were nice. They look like a little mini-home. They were spacious and very open. You could tell that the staff made sure that they took care of cleaning because you can see it even in the patient's room that the housekeepers were cleaning. There was no odor or anything. I haven't tried the food but it looked good and the residents say that it was excellent. They didn't have any disagreements.

William

It was very clean. There are a lot of open rooms and a lot of activities for the seniors. The staff seemed friendly and they had a lot of staff members helping the residents. They had a game room, a movie room, a kitchen area, a pool room, and a dance night coming up.

Sherry

My husband moved in. We chose this place because of the availability, mainly, and word of mouth from people saying it's a wonderful place to be. The move-in experience was fine, so far so good. What I like best would be the people that work there, and the way they treat everybody. They genuinely take care of the people that live there and help them out. He says the food is wonderful. The facility is very clean, very homey, and comfortable. From the outside, it's a multi-story building that's kind of old-fashioned, but up to date and very inviting. There are lots of trees on the outside.

Deb

I toured. From what I observed, they had a variety of rooms to choose from, which I really liked. Their staff was very cordial and attentive, and I was there a good hour and a half. The location was not practical for my family, it was completely out of the way from my other siblings. The facility was very nice, very clean, and very well laid out. I felt like I was at my grandma's house. It has nice furniture, a nice dining room, and the people seemed to be very good. There were activities going on when I went there, and the people seemed to be happy. The staff was very, very cordial. It was a different type of facility than where my mom is, but if my mom needed that extensive care later on in life, I wouldn't hesitate to put her in something like this place.

David

We've chosen here for my mother, but we haven't moved her in yet. We like the layout of the facility. The people we talked to were very nice. They were willing to make whatever accommodations we needed to assist my mother. They have music, they have exercise programs, they have some amount of allowing the residents to do physical therapy, that type of thing.