15101 Ford Road, Dearborn, MI 48126
4.3
(44 reviews)
"My mother has been living here for fourteen years, since my father died. She has always praised the facility, staff and residents, but I had no idea how truly special this place was until I started spending more time there this year (I live out of town). First of all, the staff, to a person, are sweet and friendly. They seem to have a calling to care for the elderly. They know everyone's name, say hello, and smile quite a lot. I have not encountered customer service like this anywhere else. Some of the staff are also volunteer residents who enjoy sitting at the reception desk, running the library, showing films, producing broadcasts, etc. Also, the staff in the medical department and other areas of the Village always return my phone calls and honestly have the best interests of the residents in mind, finding ways to save them money or little ways to make their lives easier (for example, recommending a less expensive prescription program or finding a billiards partner for a new resident who is shy). Secondly, the facility could not be better designed to give the residents a full life and provide health convenience. The bank and beauty salons, computer lab (with many classes), game room, social rooms, chapel, bocce court, etc. are truly first-rate. Finally, the residents are sweet and friendly with each other--every person says hello when passing in the hallways, which are like mini-highways with walking residents, those with wheeled-walkers, and those in powered-devices. Again, there is a sense that people are happy to be here, and that it is a true community. I only wish everyone knew how great this place is, because it deserves to be full and have a waiting list. A resident here is limited only by their imagination. "
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