My mom was in Woodward Hills for about 12 weeks. She was there for rehab to help her recover from leg surgery. During these weeks, our family met with administration as concerns arose. Some concerns were addressed; many were not. Our first experience was when my mom, who never had incontinence issues at any time, including after her surgery was put in a diaper. She was mortified, as were we, but that was the solution to not having adequate staff to take her to the bathroom on a regular basis. She often hit her call button, a staff member would come and turn it off (without taking her to the bathroom) and would say they would be right back. They would not come back, so she would call again, and again it would repeat itself. So for one time she may have needed to go to the bathroom, she may have to ring 3-4 times over a 45 minute period, never having her original need met. The nursing home is trying to meet their standard for response time for their reports, but in fact, these numbers are falsified with this type of practice. So, my mom remained in a diaper for much of her time there, strictly for convenience of staff. Our family experienced many 45 minute waits, despite our pleas to staff and pacing in front of the nurse's station. Although some staff members, particularly in the therapy department were competent and caring, they were understaffed for the amount of care that is needed for the patients WWH accepts. My mom was not given a shower in the entire time she was in the facility despite our requests, as it would have taken time to protect her leg, etc. We asked for linens and changed the bed ourselves when her bed was not changed for days at a time. Bathrooms and pantry areas were dirty. Used patient trays full of food were stacked high next to the place where patient water cups are prepared. The medical staff was not proactive in my mom's care. She became dehydrated and very mentally confused. We suggested the possibility of a urinary tract infection, but it was days before testing and medication was actually done. She fell 4 times due to mental confusion from the UTI , thinking she could handle her leg brace independently, which she could not. Luckily, she was not injured in these falls. It was not until she fell 4 times that the alarm we requested after the first fall was finally used. Staff members did not know how to work the brace on her leg, so each time it had to be adjusted or taken on or off it was a struggle. When I spoke to administration about our concern, I was told they could not be expected to know how to work all the braces. So where does that leave the patient?? We began to watch her medication given very closely, and found that we had to often remind staff of what medication was due when, especially in her final weeks. Blatant mistakes were made in dosage, frequency and forms of medication, particularly during the night shift. She progressively became more and more dehydrated and lost a great deal of weight. In her last weeks, our family had to be ahead of every situation as there appeared to be very little plans or concern about preparing for my mom's passing. As far as many staff members and administration was concerned, it was just another day, when we could have used some encouragement or support in the final days before hospice came in. I waited about a month after my mom died to clarify my thoughts about these events without the emotion of losing my mom. My purpose in meeting with administration was to provide some concrete suggestions on how to improve some of the areas mentioned above which would not require money taken out of their bottom line since it is a for-profit facility. I was told I would have a written response to my concerns, and they were so grateful for my comments and time. However, no written response was received after waiting over a month which is why I have turned to the internet. The only communication received was a bill sent to my mom's house, addressed to her, although she has passed. Our original check was responsibly paid the day we moved out my mom's belongings but sat in a drawer in the business office for 6 weeks with no communication to us regarding it. My hope is that someone from WWH may read this, and begin to address the dignity of the patients in their care and work to provide the excellence in medical care that is described in their brochures. Perhaps if changes are made, WWH could be a premier facility for our loved ones. However, until that happens, I would not recommend this facility unless you are relatively young, and need only physical therapy care for a short stay. My mom and many others who have come and gone from WWH deserve better care and advocates who continue to work towards this care.