Brookdale Troy

Brookdale Troy was very nice and the facilities were nice, but it looked like some things could be improved, like we noticed that some of the cement on the outside was cracked and in need of repair. I would worry about a senior perhaps falling on that. My brother commented that it seemed like they try to get all the residents in sort of a town square area that they sit in when you first come into the facility and we weren't really keen on that. The other thing was that some of the stuff was a la carte pricing, and if they had outside activities, they had an additional fee for that. The sales person was very good about the tour and great about explaining, and I'd give her a 5. We didn't really interact with the caregivers. It was a larger facility, and we're concerned about my aunt getting lost in the shuffle. We toured the memory care side. We got a tour of their memory type areas where they had a room that was set up like a kitchen for folks that might want to gravitate to a kitchen area, and an area that looked like a nursery with baby dolls and cribs.

I like the location of Brookdale Troy, its staff, and that it's one floor. They serve all three meals.

Brookdale Troy's assisted living is fine, has a good feeling, and good and bad staff. I got my dad a bigger room, which is was quite nice and has a shower and a bathroom, a bed, a dresser, nightstand, microwave and fridge. They're only paying for the cable, which is good. Some of the staff is not able to handle my dad's needs. Overall, it's good, but we have some concerns with a few of the staff. There was a men's day when they bought them pizza, which was good. The nurse is awesome, and the director who worked with me seemed quite concerned, but some of the staff could be more caring and attentive.

My relative loves the place for the service's other than the food. The food is served cold, cold and there is no attention or tasts in any of the food. Example: dry hard meets (difficult for the elderly to cut or even chew), soups without any flavor (and we are not talking about salt and pepper), it is either thickened with some artificial agent or watery like the kitchen sink. Every once in a while they put some effort in the food and everyone can tell the difference. But my God, it's winter they want some warm food on their plates. It's not cheap living hear. The least they could do is serve warm food to their residents. And it's not only lunch and dinner they serve cold it's breakfast, lunch and dinner. Some of these residents can't speak for themselves and they wind up eating whatever they get or not at all. You are what you eat. As soon as this is fixed we will gladly put in a good review for Brookdale.

Brookdale of Troy is in a very nice metropolitan area next to a high school and several office buildings, but the building itself is very home-like. The staff is phenomenal, and the director is very involved and isn't just a salesperson. She's just amazing. It's top of the line and very clean. The rooms are small, but they provide some furnishings, like the bed and the night stand. They buy a new comforter and bedding set for all the new residents. They have nice little homey touches like that. Their layout is a little different from others. It's a multi-floor facility with corridors or neighborhoods which had separate dining areas for each little hallway area, so it wasn't so overwhelming. There were 20 to 30 people in that dining section, so it enabled you to get to know all your neighbors without being overwhelmed. They tried to place you with people in similar situations, so that was nice. The memory care looked great, and they had excellent outdoor facilities like covered porches. The staff that we passed were extremely friendly. I have a beverage and a snack, like some cookies, cheese, and crackers. They have a little snack bar for the residents and fresh water all over the place and little coffee stations, so that was nice. The food portions and presentation looks great. The coordinator, Brooke, has gone well beyond and above. She has helped me throughout my search, even though I didn't choose their place. She has been there supporting me emotionally with the patient kind ear. She has dealt with several families in the past going through a similar situation that we are. She was just an amazing resource professionally, and I was extremely impressed.

Brookdale Troy (formerly Wynwood of Troy) was very nice with friendly staff but were too expensive. The rooms were fine, adequate, and comfortable. I didn't have any problems with the dining room. For activities, they had music, puzzles, and outside groups visit.

I am impressed with Brookdale Troy because it’s a smaller facility, so I think Mom would get more attention there. They check on residents every three hours, they said. Their pricing includes everything the residents need.

My dad is at Brookdale Troy. Everything is great; everything is very good there. They're really good. I'm impressed with the friendliness of the staff. Brookdale Troy is a great place and it is good for my dad. Overall, my dad is happy there, we're all happy that he's there, and it is working out very good.