Sunrise of Troy

I was greeted and felt welcomed. The person I toured with was very knowledgeable and caring. All my questions were answered and then some. The facility was clean and orderly. The residents looked well kept and pleased to be there. This is a very hard decision to make especially when my father has the mind set that going to a "home" is a place to be forgotten and to wait to die. I have been encouraged by Sunset of Troy to bring my father in for lunch and a tour so he can see that assisted living is not a "home to go to and die"

Care is totally inadequate, food is cold, can wait for help over an hour. Talk to management and they infer you do not know what you are talking about. Staff are wonderful but overwhelmed, always short. Are looking for another place for Mom.

Care is inadequate due to understaffing. Food is usually cold, Most of the staff are wonderful, but overworked. Family not happy, but have little choice due to insurance.

We liked the Sunrise philosophy that your unit is your bedroom, and the rest of the facility your home, with the living room, dining room, game room, and craft rooms. It was very much alive with the residents being out of their units. They were together in the activities, talking with each other, and not holed up in their apartment. They have a beauty shop and a piano, and there are various sitting areas with TVs. They have crafts, movies, and snacks.

Sunrise of Troy has outstanding staff. Everybody is very personable. The facility itself is a little bit dated. It's very homey and decorated beautifully, but the carpeting and things could be refreshed a little bit. In the first hot days of summer, the first few times she used air-conditioning, it took a while to cool things down. When we first walked in, it smelled a tiny bit like urine, but upstairs out of the main living area or entryway, it all seemed fine and clean. The rooms are a bit small but the residents seem active. There appeared to be a lot of staff running around, which is great and gives you a good feeling of security that someone's always going to be there for your loved one. Their location is very comfortable, and the exterior of the building is very nice. The residents seemed a little older. I just wanted a younger crowd.

We chose Sunrise of Troy because of availability and timing. My mom and I had a difference of opinion. I thought it was more of a temporary thing of her needing some relief, and she didn’t want to do 24-hour care. We are hoping that my dad would try in-home care, and we knew she couldn’t handle it at home anymore, but we didn’t want to see my dad go into a facility. I am personally not satisfied with the area for my dad. They promote themselves as an assisted living facility with a memory care section, but I am not convinced about the memory care. My dad is fed well. The food is fine, and he has access to sitting in the kitchen. He didn’t transition well into the facility. We would have wanted to have more access to him. He was so ambulatory with walking, showering, and going to the bathroom but two days after my dad was there, he had a fall and ended up in the hospital. He has had six falls since he has been there. There are activities geared toward the assisted living and to people who are higher functioning and independent, so my dad can’t do them. He doesn’t do things without aid. The care is inadequate with a one to five ratio of staff to patients. The night help is not adequate with two staff at night and 23 residents. The staff is lovely but overworked. It’s kind of mismanaged, to be honest.

Sunrise of Troy's building was beautiful and lookd luxurious, but it was a façade. The people were stuck in small rooms.

We visited Sunrise and loved it. We saw different kinds of rooms, like one with two people, but they had a divider wall, and one like an apartment with a kitchenette, a living room, a bedroom, and a bathroom. They had a dining room, a movie room, and a hair salon. The people were really nice.