Question 1

What ongoing senior care training does the staff receive?

Accepted Answer

We offer a variety of continuing education to our staff on a monthly basis through our online training software. This entails video instruction with a post-test requiring a certain passing percentage. After successful completion of the post-test, staff is awarded with a certificate for their portfolio’s. We also offer in house training as needed to our staff from outside training sources covering topics like Dementia/Alzheimer’s and the Proper lifting and transferring techniques.

Question 2

How does Vista Springs Trillium Village Estate keep residents' families informed about their loved ones' health?

Accepted Answer

Here at Vista Springs Trillium Village, we use the app “Caremerge” to keep in steady contact with the families of our Community Members. Families will sign up for access of Caremerge within the first week of their scheduled move in, at a time that is convenient for them. Here the families can give ratings, feedback, receive all announcements, and see which activities their loved one has participated in. Families are always given the contact information for our directors if every they feel the need to reach out at any point.

Question 3

If Vista Springs Trillium Village Estate accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Accepted Answer

We do accept small dogs and cats at our facility. The dogs/cats can enjoy the sidewalk/grass area in front of the building that overlooks Trillium Lake, and the sidewalk/grass area out back of the general common area on the first floor.

Question 4

What safety features or security measures does Vista Springs Trillium Village Estate provide to protect residents who wander?

Accepted Answer

We have an elopement policy that is practiced in drills at various times throughout the year for wandering Community Members, as well as modern communication with all staff to ensure that all communication can be transpired within seconds. Our doors require keypad entry and are equipped with a safety button, which locks the door entirely, not allowing access in/out of the building.

Question 5

What techniques does Vista Springs Trillium Village Estate use to support memory care residents during mealtimes?

Accepted Answer

We approach our Community Members with an upbeat, excited tone when announcing meals and mealtimes. We enjoy showing the Community Members how appetizing their meals and desserts look while offering any assistance needed with cutting or preparation of their meal to fit their standards.

Question 6

Is Vista Springs Trillium Village Estate affiliated with a hospital if more care is needed?

Accepted Answer

While Vista Springs Trillium Village is not specifically affiliated with a single hospital, we are very local to various ambulance services of which are affiliated with multiple hospitals within Oakland County, and other surrounding counties, including St. Joes of Pontiac (Trinity Health Oakland Campus), Beaumont of Troy, Crittenton Hospital, and Ascension Genesys of Grand Blanc.

Question 7

What makes the chef or dining program at Vista Springs Trillium Village Estate exceptional? What kind of menu can assisted living residents expect?

Accepted Answer

All of our meals are cooked on a homemade basis, including the desserts. Our chef loves input from the Community Members regarding their likes/dislikes, and future options for menu choices. We have fantastic chefs that provide a weekly menu to our Community Members showing each meal for that week. There is also an alternative menu for Community Members that would like something different than what’s listed on the weekly menu.

Question 8

What programs or activities does Vista Springs Trillium Village Estate offer to enrich residents' well-being?

Accepted Answer

Our wonderful activities department schedules ongoing exercise classes, weekly happy-hour, entertainers at least twice a month, and building outings for all of our Community Members to participate in. Legacy Therapy Services also acquires an office space here at our community and offers physical and occupational therapy to help keep our Community Members strong and dignified with the consent of the physician.

Question 9

What safety features or security measures does Vista Springs Trillium Village Estate offer to assisted living residents?

Accepted Answer

Here at Vista Springs Trillium Village, we use the app “Caremerge” to keep in steady contact with the families of our Community Members. Families will sign up for access of Caremerge within the first week of their scheduled move in, at a time that is convenient for them. Here the families can give ratings, feedback, receive all announcements, and see which activities their loved one has participated in. Families are always given the contact information for our directors if every they feel the need to reach out at any point.

Question 10

Describe the overall population of assisted living residents at Vista Springs Trillium Village Estate. What is their average age? What are their favorite things to do?

Accepted Answer

Our community members enjoy a luxury resort-style retirement community where they live every day with passion and inspiration. Our Full of Life philosophy transforms expectations of retirement living into experiences that are truly extraordinary. The average age for our community members is 80 years old. With our numerous and variety of "Full of Life" offerings, our members' favorites differ from week to week!

Question 11

What is the care staff-to-resident ratio at Vista Springs Trillium Village Estate during daytime and nighttime hours?

Accepted Answer

The care staff – to – Community Member ratio is 1 care staff to 11 Community Members.

Question 12

How does Vista Springs Trillium Village Estate keep residents' families informed about their loved ones?

Accepted Answer

Here at Vista Springs Trillium Village, we use the app “Caremerge” to keep in steady contact with the families of our Community Members. Families will sign up for access of Caremerge within the first week of their scheduled move in, at a time that is convenient for them. Here the families can give ratings, feedback, receive all announcements, and see which activities their loved one has participated in. Families are always given the contact information for our directors if every they feel the need to reach out at any point.

Question 13

What programs or activities does Vista Springs Trillium Village Estate offer to keep residents engaged? How does the staff engage residents' long-term memories?

Accepted Answer

We offer a wide variety of activities and programs that keep our Rediscovery Care Community Members engaged including Bingo, Jeopardy, puzzles, crafts, entertainers at least two times a month, weekly happy-hour, outings to various locations within the county a few times a month, and exercise classes to keep them as active as possible. We engage their long-term memories with our games that we play, like Jeopardy, requiring Community Members to think back to a time or year that they were once more familiar with.

Question 14

Describe the neighborhood around Vista Springs Trillium Village Estate. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Accepted Answer

Vista Springs Trillium Village is tucked away behind the business district of Clarkston, Michigan on one side, and near a small neighborhood towards the back side of the building.

Question 15

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Accepted Answer

An initial assessment before scheduled move-in is completed to ensure proper placement for the incoming Community Member. A follow-up assessment will be completed within thirty days of move-in to ensure that the Community Member has transitioned to our care at an expected rate. After that period, assessments are done yearly or on as needed basis as Community Members care levels advance. All assessments are done by one of our staff nurses.

Question 16

What places are near Vista Springs Trillium Village Estate or within walking distance for assisted living residents to enjoy?

Accepted Answer

There is a wide variety of restaurants, both sit down and fast-food within walking distance as well as a Kroger grocery store.

Question 17

What transportation services does Vista Springs Trillium Village Estate offer to assisted living residents?

Accepted Answer

Vista Springs does have a shuttle bus that we use for Community Member outings. In reference to outside appointments, those are set up and coordinated through the families and the Independence Township Smart Bus Transportation System.

Question 18

What ongoing training does the staff receive in dementia care?

Accepted Answer

We offer a variety of continuing education to our staff on a monthly basis through our online training software. This entails video instruction with a post-test requiring a certain passing percentage, and covers various topics related specifically to those Community Members suffering cognitive diagnosis. After successful completion of the post-test, staff is awarded with a certificate for their portfolio’s. We also offer in house training as needed to our staff from outside training sources covering topics like Dementia/Alzheimer’s, and the care centralized within those Community Members suffering with the disease.

Question 19

How many staffers are on duty in the daytime and overnight?

Accepted Answer

There are three staff members in Rediscovery Care in the day time at our current census, and two staff members during the overnight hours.

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