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Coral Bay at Pensacola

600 West Gregory Street, Pensacola, FL 32501

(855) 798-2040 (Call a Family Advisor)

3

(10 reviews)

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Reviews of Coral Bay at Pensacola in Pensacola, Florida

3

(10 reviews)

  • Facility

    3.0

  • Staff

    3.5

  • Food

    1.0

  • Activities

    1.0

  • Value

    3.0

Cessna

1

September 8, 2022

I am a friend or relative of a current/past resident

Except for the physical therapy department getting the care our mom needed was a constant battle. We asked for basic skin care cleanliness and toileting of our mom. The staff is antagonistic in general. They try to do as little as possible. Our goals was to do all we could to get our mom home after her stroke. The dieticians orders were ignored, food was spoiled at times, often no silverware, and requested food was not given. Getting a bath 3 times a week as stated would be done became a battle., had to ask for position changes and they were not done every 2 hours We had to fight to get mom placed on a toilet, even when she asked 5 times. Once she moved off the first floor, the staff refused to toilet her and made her soil herself. There were cockroaches, bathrooms smelled horrible, observed housekeeping many times not clean rooms and literally mop with out sweeping floors first. There was an excellent aide on nights on the first floor and a few others but by and large it was a horrible experience. And it was at the bargain price of 8000.00 plus per month. So grateful to have her out of there. Patients we met in courtyard and on front porch told us it is "hell" if your mom leaves 1st floor. Unfortunately they were right. Complaints and formal action with the state to follow.

Kelly

4

January 13, 2019

I am a friend or relative of a current/past resident

My mother is at Southern Oaks Rehabilitation and Nursing Center. We chose it because they had a bed available. They're really friendly, the place is really clean, and the staff is really nice. They do trivia, they play bingo, and they were having an ice cream party the day we got there. They seem to do quite a bit. The director of admissions sat down with us and went over everything. It's a four-floor building, and each floor has their own activity person. She spent a good 10 minutes with us and she was really nice. The aides were nice as well. We didn't have any issue with any of the staff.

happytoknowgoodcnashappen

4

October 3, 2017

I am a friend or relative of a current/past resident

I have been here on 2 of 3 shifts. Always happy to see smiles on people's faces and they are happy to be here. I have asked a few CNAS some questions like how long have you worked here, how long have you been a CNA/ Nurse and one stood out. Mari was busy answering a light and a one of the people stopped her as she was about to go in the room for some help. Mari quickly flashed a smile and in a kind voice." I will help you as soon as I answer this light. "The person rolled into the 1st floor dine room.. no more 5 minutes later she came and was " sorry, that was a bit longer than I had thought how can I help you.? " He was quiet and shared he was "wet" and needed to get dried. Mari was happy, kind and never tried to shame the person but took a "bib" covered his lap and took him down the hall to his room to change him. I could see he was happy she was willing to help and later asked how long has she been there and how long a CNA she have been 20yrs.... they need more kind hearts like her that are there for the long term and really can see they love their jobs and the people they take care. I would say I would hope Mari would get a raise but that is up to the them. I know I would value her 1000%

Shameonsouthernoaks

3

February 5, 2016

I am a friend or relative of resident

Southern oaks is a place to put your family member if you want them to die. They put on a good face with respite or rehabilitaion or self pay on the first floor. As soon as you move them on the upper floors you enter the torture chambers. My mom went from someone who had moderate allzheimers to an almost catatonic zombie who cries. They leave her in a strait back wheelchair all day. Her back was hurting her so bad that she was crying hard. Weve asked them to lay her down at times but instead they decided to put her on a pain patch that could literally kill her if she gets too hot. She is still sitting all day in that straight back chair. They have lost tons of her clothes and then we find them on other residents. The workers are horrible!! They are rude, and order us in a nasty manner out of the room whenever they need to do anything for her. They never had a problem with asking us to help with her before we made a complaint. Since then the whole group of them are nasty. I am in tears everytime I leave there. One day when I was visiting my mom there was ensure on the floor and some lazy little worker (who you could tell hated her job ) literally dragged a water-soaked mop in the dining area to clean it up. It took 20 minutes ,mind you, to even attempt to clean it up. They just walked around it. After her poor attempt to clean it up, she left the floor still soaked. I watched one of residences walk in and slip on the wet floor and fall face first. Instead of helping get her up, one of the nurses bent over her and said I'm not getting you up until you tell me where you are hurt. Clearly there was a split on her face. She also split the skin on her knee and arm which was bleeding thru her clothes. Nobody asked any of us what happened. I saw them shortly after the fall all standing together talking in low voices. My mom has been there for 6 months and has lost over 50 pounds. They don't give her enough to drink...ever. When she does get anything to drink it's concentrated juice or the visiting family members get her water. We have come in and found her just sitting in front of her food. My mom can not feed herself but those nasty, hateful girls are just sitting totally ignoring her. We have made numerous complaints to the ones in charge but all they do is protect their own. To neglect the resident and mistreat their grieving family members is a horrible thing to do (no matter their race, religion). If it weren't for my dad standing in the way of my moving my mom, she would already be in another facility. I will continue to try to convince him that this place is not fit for an animal much less our mother. Please, everyone reading this...PLEASE! If you love your family member do your research on this place or any other one that you are considering. There are facilities that only care about the money and this is one of them. May God be with you and your loved one.

Miss not liked around here.

1

November 22, 2015

I am a friend or relative of resident

Please don't be fooled. This is a horrible please to put your love one. The staff is rude and nasty toward the families. And don't treat the patience very well either. The patience look unkapt and hair looks nasty. I can smell pee and poop all the time. The CNA don't care for my parent at all. The CNA 7-11 wear those plugs in their ears listening to music and don't go and see why the alarms are going off left and right. I am working on getting my love one out of that crazy uncaring place. It don't do any good reporting anyone. I stay so upset about how my love one is treated. It's another law suit waiting to happen. Please please don't be fooled.

gina1234

1

September 14, 2015

I am a friend or relative of resident

Dont be fooled....This is not where you want to place your loved ones. Residents tend to be dirty an unkept...dietary is lacking terribly...frequently residents are without linen to sleep on or bathe with. Please look more carefully and don't be fooled by administrators...money is the bottom line!

Happy daughter!

5

January 3, 2015

Other

I visited and toured the facility back in August 2014, and decided after the tour with Gina that I definitely wanted to place my dad in this facility. I am surprised to read the bad review on here, as my dad has had the very best care since being there. I have had him at two other facilities, and I can tell you that Southern Oaks staff are knowledgeable, caring, compassionate and their rehab is wonderful. I was told my dad was the best he would ever be, but after rehab, he has improved 100 fold!!

Jane.Jemison

1

September 11, 2014

I am a friend or relative of resident

My mom was recommended to a nursing home, Southern Oaks in Pensacola, FL. for "rehabilitation" purposes. In the two weeks she was there she hallucinated the entire time, (was not hallucinating before she was admitted nor does she have Dementia or Alzheimer's) they lost a lot of clothes, lost glasses, lost a blanket, and another patient rolled into my mom's room and my sister asked, is that my mom's shirt on that patient?” They checked the tag and sure enough it was her shirt. My mom was left in her soiled diaper, so much so that it soaked through her clothes (#1 & #2). The only doctor she has seen is a general physician and maybe a psychiatrist. In the 2 weeks she was in the home, she only seen the general physician one time, for a few short minutes. My sister and I asked numerous times to speak with the physician that seen her. They told my sister to come back the next morning and she could speak with the doctor, who turned out to be a psychiatrist and he did not know who my mom was, why she was there or state of health. She is in the home for rehabilitation due to a bad liver, not depression. Why did they send a psychiatrist to speak to my sister concerning my mother’s health? When my sister questioned the nurse about the general physician, she was told, "There are 200 patients in this building and he comes once a week. He is hard to get a hold to" or something of that nature but that is the gist of the response that she received. Why does this facility have only one doctor for 200 patients and is only required to come one day a week? If the work load is that hard on him that he can't even take time to speak with the patients family, don't you think they should look into hiring two doctors? When I walked into the nursing home on Wednesday, 09/10/14 the first thing I saw was two nurses going at it in the hall way. Yelling at each other, while other employees were telling them to be quiet, that didn't stop them, they just kept on yelling. I took her out of the nursing home and to the ER on my own accord. The ER explained to me that her ammonia levels were up and that she needs to be admitted. The next day Baptist took 2 liters of fluid out of her stomach. They are now trying to do everything they can to get her mental state back to normal again. I don't understand why it took my sister and I to notice that my mom needed to seek medical treatment. Why did the team of highly trained staff NOT notice anything? We told them numerous times that her behavior was in no way, shape, or form normal for her. I was treated badly when discussing the poor treatment of my mother with staff. They did not take proper care of my mother and I do not understand why no one cared to fix the situation and why I was being treated like a criminal. Southern Oaks was more concerned with protecting the staff and management team then they were my mother. This has been the worst experience. I am going to do whatever it takes to have this facility thoroughly investigated. I feel bad for the patients who do not have loved ones to come check on them. I know they are being treated poorly. This is a very sad situation for our loved ones who are unable to care for themselves. Do our elders not deserve dignity and respect?

overlord

5

February 20, 2014

I visited this facility

I heard the awful reviews of Southern oaks, but went to check it out. Gina, who seemed very knowledgeable and friendly gave me a tour of the facility. She introduced me to so many of the staff and told me what they believed in. While on the tour, I had three residents tell me how much they enjoyed living there and that they wouldn't want to be anyplace else. I was then introduced to Candace, who helped me become aware of what I needed to do financially to bring in my mother. She helped a great deal! I met the administrator, and he told me about his passion of being there. I am so glad I went and toured, because now I know I placed my mom in the right place to give her the care she needs!

Blissful Daughter

5

December 8, 2012

I am a friend or relative of a resident

I have found the people at the Southern Oaks to be wonderful & caring. My father is a resident on the dimentia Unit & I am amazed at how wonderful everyone is... not just the care givers but all that work there. They know each patient by name, no matter where they are. Candice is wonderful at working with you regarding the financial aid that is available and all and all they are wonderful! Thank you Southern Oaks for making a difficult time in our lives a little easier.

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  • Read reviews and expert guidance

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Services and Amenities of Coral Bay at Pensacola in Pensacola, Florida

General

  • Resident Capacity: 210

Medicare

  • Health

    4.0

  • Overall

    5.0

  • Quality

    5.0

  • Staff

    2.0

Medicare Provider Number: 106051
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Coral Bay at Pensacola in Pensacola, Florida

Coral Bay at Pensacola, located in Pensacola, FL, offers a wide range of care types including skilled nursing care, short-term rehabilitation care, hospice care, memory care, and respite care. The facility provides private rooms, catering to the privacy and comfort of its residents.

Outdoor common areas, a garden, and communal dining options offer spaces for social interaction and enjoyment of the outdoors. Coral Bay at Pensacola organizes a variety of programs including spiritual and entertainment activities, social events, group exercise, and even yoga/stretching opportunities. The presence of WiFi/internet access and salon services adds a touch of modern convenience and luxury to the daily lives of the residents.

With nurses on staff, medication management services, and various forms of therapy including physical, occupational, and holistic/alternative therapy, the health and wellness of residents are a top priority. The facility also offers general transportation services, special diets/dietary accommodations, and assistance with activities of daily living (ADLs). The presence of a nutrition specialist, a chef on staff, and housekeeping services further contribute to a comfortable and well-maintained living environment.

Map of Coral Bay at Pensacola

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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