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Ridge Haven Health and Rehabilitation Nursing Center

4927 Voorhees Road, New Port Richey, FL 34653

(855) 638-0838 (Caring Family Advisor™)

2.8

(20 reviews)

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Ridge Haven Health and Rehabilitation Nursing Center

New Port Richey, Florida 34653


2.8

(20 reviews)


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Reviews of Ridge Haven Health and Rehabilitation Nursing Center in New Port Richey, Florida

2.8

(20 reviews)

  • Facility

    3.0

  • Staff

    3.3

  • Food

    2.1

  • Activities

    2.3

  • Value

    2.7

Maryann

4

November 7, 2023

I am a friend or relative of a current/past resident

My mother stayed at Ridge Haven Health and Rehabilitation. I was very impressed. The facility was clean. They were very welcoming. We have a big family, and as we visited, there was never an issue of us coming and going. The sitting area outside was very nice. There's a wooded, shaded area to sit outside. My mom had rehab once a week. The only thing I was a little disappointed in was that on the weekends there was no rehab. But otherwise, the rooms were very nice. The staff was very attentive and caring. The meals looked beautiful. The facility is always clean. We didn't pay for it, so it was insurance. Whenever we had a question, and if they couldn't answer the question they referred the question on to somebody that could answer it, so we heard back in an adequate amount of time if we had any concerns.

Marie Antoinette H.

1

May 23, 2022

I am/was a resident of this facility

I was a rehab patient there recovering from toe amp surgery and IV infection prevention. First night there, I thought I might die from infection, the room was that filthy and disgusting, as was the foul slop they served as editable nutrition. The bathroom was covered with urine and feces! My roommate was suffering and crying and warned me to protect my belongings from theft! The staff was rude and didn't care about my medical needs! The public shower area was filthy and very poorly lit. It remained empty because it felt like a horror movie scene in there! And all this was BEFORE covid! I nicknamed the place "house of horrors"! I demanded to be transferred somewhere else, when I called my insurance case worker, then, they transferred me to a private room that was clean. The Hispanic, Christian, house keeping ladies, on the private room wing were very kind to me. And the young, mild special needs, girl who brought my breakfast a few times was sweet, kind, and more professional than the horrible medical staff! The night I left that hole, I was having chest pains, so I informed the nurse. By the way it took an hour for her to answer my call button. I told her I was having chest pains and if they didn't call for an ambulance transport back to the hospital I was going to call 911 from my cell phone. I still waited an hour after that! It wasn't until my husband showed up and demanded to know what was going on that they called for transport! House of horrors! This place needs an overhaul!!! They need Gordon Ramsay or Robert Irvine to get in there and set things right!!!

Rick

4

August 20, 2021

I am/was a resident of this facility

I am a resident of Orchid Cove at New Port Richey. I believe it's about one hundred twenty beds. The place is reasonably clean, and they provide everything from skilled nursing, down to people being on their own. The food is typical of nursing homes, it's not gourmet by any means, but it's adequate, and they try. If you cook every day for one hundred and twenty people, it would be difficult to remain first class for a meal. The staff is good, and the management is fair, but as far as homes of this type, this is probably one of the better ones.

TerryO921

1

June 20, 2021

I am a friend or relative of a current/past resident

This place needs to be closed down. I’ve been living in this state for several months now. My nana is sick and she is living in this place because other local family could no longer care for her. She can’t bathe herself, but she is still quite alert and with it. I have gone to this place more than 30 times to visit her. I see staff in other patient’s rooms “bathing them” and my god they are so rough. You can hear the patients moaning in pain and saying no. It is horrible, heart breaking. My nana said that she has been dealing with constant vaginal skin issues since she got here. They are extremely rough. Elderly folks have very sensitive skin. Any patients that are dealing with ulcers or infections are simply getting worse or not improving. The staff that do the bathing and feeding barely speak English. Seems like most of the patients here speak fluent English. My nan’s eyeglasses are filthy when I’m not able to come for a few days. She tells them she can’t see out of them and they don’t listen. I see little old ladies and med that starts closing their legs and going into a curled over position because they know they are going to be bathed. The staff are hurting these patients. There’s a woman that falls out of her bed on a daily basis and the staff have made zero effort to ensure her safety. There are times when you can’t find one staff member on the floor. They are on break. It is disgusting. Innocent people that can’t care for themselves are being man handled and thrown away. I’ve addressed these issues with management. I either don’t hear back, or I get the “we are really busy”. If they are so overwhelmed with patients and can’t or won’t care for the patients they have with dignity and respect they deserve, they shouldn’t be caring for ANYONE. I would not put my worst enemy in this place. I would put a gun in my mouth before I would allow myself to be admitted. It is as bad as you think but worse. I’m traumatized for life by the things I’ve heard and seen in this place, lost faith in humanity. These poor people are just going to fade away and die in there. I’m pulling my nan out and I’m permanently moving here. I work from home anyways. I refuse to let my loved one be abused. My family is appalled by what I’ve seen and heard. We will be taking legal action. These people will be held accountable.

J Lynne

4

February 9, 2021

I am a friend or relative of a current/past resident

My dad was a resident at Orchard Ridge and he was very well cared for. He was always clean and we know the staff worked extremely hard and loved my dad. The pandemic has created many challenges but we always trusted this facility. My only frustration was calling and not being able to talk to anyone, but I know they were super busy taking care of their patients. God bless the amazing staff, my dad loved them too. Thank you!!

Jesus is Lord

2

July 17, 2020

I am/was a resident of this facility

The room was relatively clean ,in need of a paint job . Old looking . . There was a roach on the wall, and when I asked the aide to take care of it she said “ I don’t kill bugs “ and walked off ! 🤷‍♀️The food 🤮! My kids ordered from Grub Hub everyday for me. Major problem : 1 . Very short staffed . Two aides , two nurses for an entire floor ! Due to COVID 19 the gym closed. Showers , closed . Walking the corridor for exercise not allowed 😱 I was there for rehab , ( broken hip) All the p.t. I received was in the room . I’ve got to say , the therapists for p.t. & o.t. we’re terrific ! Thank God for them . Nursing staff for the most part was good . Special thanks to Shelby ,Patty ,Melissa, . Aides : Thank you Markie , Amy , Jessica , . Worst part of being there were the nights 😡 Let me put it this way ...If you weren’t self sufficient you’re screwed ! 5 stars to p.t. & o.t. 😎 Same for nurses and aides mentioned above . I ran into a few who shouldn’t be in this field at all ! Food.. -1star I wouldn’t recommend this place No Way ! Having to sponge bathe at the sink everyday for 3 weeks 😱 Shortage of linen , and towels . Honestly I do believe this place has potential if Genesis Corp. and management would stop lining their pockets at the expense of the patients ‼️ Staff is overworked , and under paid .

Provider Response

We would like to address the situation you have described. Please contact our Compliance Department so we can further investigate.

fran fran

4

February 28, 2020

I am/was a resident of this facility

I was a resident there for 23 days, as I needed supervised nursing. During that time I found that the staff was very caring and respectful! Everyone was proffessional and polite. The rooms were quite comfortable.

Provider Response

Hello Fran Fran, thank you; we appreciate your feedback!

Paul Jett

4

December 1, 2019

I am/was a resident of this facility

I was there for several months,I was well cared for by an excellant staff(North and South unit,)Amber was fantastic,cna, and many on the north unit. Social worker and business office were professionals,and the PT was very good, Only bad aspect was lousy food. I may have to return to a facility, and Orchard Ridge would be fine.

Provider Response

Hello Paul Jett, thank you; we appreciate your feedback!

Gregory collins

1

October 12, 2019

I am a friend or relative of a current/past resident

My dad is a patient there. The doctor on call will not call the family or nothing....I’ve already contacted social security, my mom lives with me and has a spousal allowance, anyway the business office and social worker influenced my dad, who has bad dementia into having the whole whole check transferred to the facility, anyway social security said the orchard ridge is doing something g under handed

Provider Response

I would like to get some more details about your experience with us. Please contact our Compliance Department so we can further investigate.

DM

4

June 29, 2018

I am a friend or relative of a current/past resident

My husband moved into Orchard Ridge a week ago. So far, it's very good, and they're taking very good care of him. The place is very clean and nice, and I'm very happy with it. They have a nice dining area and an exercise room. My husband is in a single room right now.

LI Princess

2

January 11, 2018

I am/was a resident of this facility

as a retired nurse I shoot straight and tell it like it is. Pros ' I was impressed by the hard-working genuinely caring staff. there was no odor of old urine lingering anywhere in the facility. Call lights were answered relatively promptly, various safety measures were maintained Con- scheduled medications we're not given several times. The meds were available but just not given. I was submitted after a brutal illness had left me completely weakest kittens and I was to work at restoring some of the Lost function I have lost in recent years. I was admitted I question 1 a.m. on a Tuesday. The first thing I noticed was that everyone on staff was wearing a mask. I questioned various members of the staff regarding this and also notice signs hanging up wanting visitors that several residents actually it was many residents we're suffering from gastrointestinal illness and perhaps it would be better if they visit it at another time. 1 Stafford shared with me that the week before many residents were sick with the respiratory infection. I really needed to gain my strength and to regain some of my muscle strength in my arms and legs so I tried not to be concerned even though I am a long-term immunosuppressed patient. the following day I went down to the gym to find out when my session would start and somebody yelled at me from the back of the gym that I could not enter. I asked him if I can have word with them and they explain to me that the doctor in charge at shutdown the gym due to the illness in the facility.. I really got upset because a big knew about this before they accepted me as a patient knowing that I had to stay away from infectious disease AND why did they even accept me as a patient knowing that they think I could not have physical therapy in the gym the very reason I was sent there for? What you have read about the food is 100% correct. My first morning I got two pieces of dry toast and about a tablespoon of scraped off the bottom of the pan scrambled eggs period at every meal you are giving a 4oz glass of fluid. Because I had just come back after a month of severe vomiting every day I got an upset stomach my first morning there and ask for some ginger ale You would have thought I was asking for somebody's first born child! I had to send somebody out to the store to get me some fluids to drink as well as some food to eat between meals because the portions were so pathetically small. I finally decided on my third day that there was no point in me being there if I could not get the services I was sent there to receive and luckily so because the first case of norovirus had just been confirmed. to have two outbreaks illness back-to-back there needs to be some serious in servicing done of the employees reminding them of hand-washing. Unfortunately in all good conscience I could not recommend this place.

negrita

2

December 13, 2017

Other

I have my mother there she been there for 5 days now that's a very beautiful place and very clean and wish I like that the only thing that I'm not happy about is your menu the food is terrible awful they should have a better food menu for all the residents there also they should have more towels and washcloths because one day one of the aides had to use one towel to clean my mother with one end of the towel and the other end of the towel to dry her also I don't know if the staff forgets or they just ignore it but sometimes I have to ask for things for my mom and I have to tell the nurse and then a aide before they could bring something in it's a shame because that's not good for your facility and that food is horrible need better food menu no washcloths and also my mother has to wait sometimes long to get cleaned otherwise she have to do it herself

happynephew

5

June 22, 2017

I visited this facility

My uncle was in this facility and he was very happy with the care. He did great in rehab and is still doing good at home. Id say they did a good job.

G.Gove

3

April 19, 2017

I am a friend or relative of a current/past resident

They did not have a SAFE DISCHARGE PLAN for my Adult Son. If his wound becomes infected, it will be their fault.

happyforall

5

January 24, 2017

I visited this facility

The staff and others that come into that building are amazing. The food is not great but they do need to serve 120 patients including the family members that are in there with the families. This place is amazing compared to the other facilities that I have gone to. Thank you.

Mrcleanrb

1

November 17, 2016

I am a friend or relative of a current/past resident

My wife is 55 in good health but had a fall at work and suffered a broken hip. After emergency surgery and over 4 days in the hospital she was transferred here for rehabilitation. I will get her out of here ASAP. The food is horrendous. Maybe when you are as old as the majority of the people here you lose your sense of taste. Yesterday's lunch was BBQ. It was grey! She asked for a yogurt and after more than 3 hours they finally brought her one. I understand for safety they request you call for a nurse to make sure your 10 foot walk to the bathroom is safe. Well at 3AM she needed to go to bathroom. The nurse came in a reasonable amount of time when she was done she called again but no one came back. She went back to bed without incident. The nurse told on her to the day charge nurse. Did he expect her to wait until dawn! Don't even get me started on getting her meds when needed. Next Wednesday can't come quick enough. I would complain to the facility more than I have but we don't want things to get worse than they are.

Vigilant226

1

October 12, 2016

Other

My wife was sent there from a local hospital to improve walking skills after a brief hospitalization. Unattended with no walker, she left her room and walked pass the nursing station and took a serious fall injuring the area near her eye and back. There was a scratch near her eye. She had two huge black and blue areas on her back and other bruises. I brought the matter to the attention of the staff and to their credit did put someone at her bedside. I have photos to prove the injuries. I detected a strong urine odor and she was confused so I told an attendant I think she has a urinary tract infection. They did not believe me. After two and a half days there my wife had not eaten and was slipping deep into delirium. I told the nurse station that my wife was failing quickly and she needed to go to the ER. They did try to contact her doctor but that took so long I told them I was taking her to the hospital. I signed her out and they said it would be against the doctor's directive. No doctor had seen her as far as I could determine. At the ER she was given x-rays to her head and treated for a UTI. She was admitted as a result of what I was told the most severe type of UTI. At the hospital it was noticed a serious rash in her genital area which they said could easily become sepsis infected.

Caring111392950

3

August 5, 2015

I am a friend or relative of a resident

I had only been in Orchard Ridge for an hour. I didn't see anybody until my mother was discharged. They had an exercise room, an occupational therapy room, a television room with computers, and a dining room, but most people at this place took their meals in their beds. My mother only stayed there a week. She had a hospital room, which was a double room. The other person was living there as a nursing home patient, and most of them were lying there all day. It's just depressing -- people in bed and people moaning.

Steve46

5

December 22, 2014

I am a friend or relative of a resident

My mother stayed at Orchard Ridge for a while. The staff and the service were good. They have cards, and they have people come over and sing. The rooms were bigger, and they have more rooms. She left when she got better.

NancyBBP

1

August 4, 2012

I am a friend or relative of resident

Admissions staff is wonderful but supervisory staff (social worker, etc) are very poor. Did not seem to understand the need to provide feedback on rehab from the perspective of the whole patient versus simply reciting dates and amounts of time spent in rehab. Nursing staff tries hard but they seem to be very overworked.

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Services and Amenities of Ridge Haven Health and Rehabilitation Nursing Center in New Port Richey, Florida

General

  • Resident Capacity: 120

About Ridge Haven Health and Rehabilitation Nursing Center in New Port Richey, Florida

Ridge Haven Health and Rehabilitation Nursing Center is a Senior Living provider in New Port Richey, Florida that offers residents Nursing Homes services. Contact Ridge Haven Health and Rehabilitation Nursing Center for more details on services and rates.

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