Brookdale New Port Richey

Offers Assisted Living and Memory Care

44 Reviews
6400 Trouble Creek Rd., New Port Richey, FL 34653
Call (800) 385-2527
Brookdale New Port Richey (800) 385-2527

Reviews of Brookdale New Port Richey

44 Reviews Write a review
Food
(7 Reviews)
Staff
(20 Reviews)
Facility
(18 Reviews)
Activities
(7 Reviews)
Value
(10 Reviews)

Assisted Living Reviews for Brookdale New Port Richey

October 21, 2021

By Reviewer#AT1013

I visited this facility

I went to Brookdale New Port Richey. I saw two different types of rooms. The first one is where the common room is shared by three apartments. She showed me that little room where the person would have her own apartment, but you sit outside to watch TV in a shared little section. The other one where you would share a room with another person, it was two beds and you had your own little TV, closet and that type of thing. Because of the price difference, she was giving me a couple of options. She did show me the dining room, but nobody was in there. I didn't get to do any testing or anything. The director was very, very nice, I only met her, and I didn't meet anybody else. She was very very helpful and tried to give me as much information that she could. The place is a little older, but it's very well-kept, very nice, very clean. The dining area was big, with a lot of round tables. It was one level, but they had a lot-- mom would have to walk far to the dining room.

October 21, 2021

By Rebecca

I am a friend or relative of a current/past resident

My mom moved into Brookdale New Port Richey. My first impression was that it was very, very nice, and very calming. I loved the rooms with the vaulted ceilings. The windows are bay windows, and it's very bright, very light, nice, and spacious. The staff is very friendly. My mom enjoys painting, cooking, movies, and card games. The food is excellent. She likes it.

October 03, 2021

By Rebecca

I visited this facility

Brookdale New Port Richey was fine. The parts we got to see were very nice. Melissa took us on a tour, and she was very informative. My mother liked the first studio that we saw on the first floor. She didn't care for anything off the first floor. The courtyard was nice. The dining hall was nice, and that's all we got to see. We saw a first floor studio room. Then we saw a larger studio on the second floor, and that was it. We didn't get to see everything.

September 15, 2021

By AM

I visited this facility

I toured Brookdale New Port Richey for my grandfather, but they were too pricey, and the building was outdated. The staff just seemed to not care about the residents and the building just seemed out of date. The rooms were really small and the ACs were down on the floor. I don't know how someone who has balance issues would ever change the AC. They also nickel and dime you for everything. They didn't show me any activities or amenities. They just showed me the dining room and a room. The room doesn't have a kitchen, too. If you need help with something it gets added to your monthly bill and I don't like that.

Provider Response

We are sorry to hear your tour of Brookdale New Port Richey did not meet your expectations. We want to thank you for taking the time to visit and provide feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.

September 01, 2021

By Mary

I visited this facility

Brookdale New Port Richey seems as if there's an awful lot of extras for everything, and my friend wasn't too fond of an upstairs. They charge $50 to communicate with the hospice. If she didn't feel like coming down for a meal, it would be $11 for the day and $5 for each service unless she was sick. Amy was the one who showed me around and she was very professional, very helpful, and she appreciated my friend's concern for sticking to a budget. The thing is that with extras that might be needed add the cost up. She would have to be interviewed by the nurse and all that before we would even have a final amount as to what they would recommend her care would be. She didn't seem to want the upstairs, but the room was close to the elevator. The staff took me up and showed me a room. It wasn't the actual room, but it was a similar room to what my friend would be getting. She didn't want the upstairs probably because she can't do the stairs. If an emergency happened, they couldn't use the elevator. It was very clean. The one thing that I was impressed with was the number of nurses they have on staff. It's overseen by an RN. That to me is important for an assisted living. The dining area was pretty much like any congregate dining area. The staff was telling me about spices that they had developed through the Brookdale system. It does enhance the flavor of food that could otherwise be bland for the elderly.

May 24, 2021

By TomS14.1968

I am/was a resident of this facility

The facility was really nice. We liked the big studio. We came at lunch and the meal and portion size looked good. We did ask a few tenants about the food and they said majority of the time it was good. Mom will move in next week.

May 18, 2021

By Rebecca1234

I am a friend or relative of a current/past resident

Stay Away!!! Roach infestation rooms, filthy rooms and at minimal health care. Someone needs to come inspect this facility! Pure disgust for a facility that is supposed to serve the elderly and disabled.

Provider Response

We appreciate you taking the time to share your thoughts and wish to assure you the safety and well-being of our residents is our top priority. We are aware you have previously spoken with our district director of operations, and will share your additional feedback with our management team.

March 06, 2021

By ReviewerRD02112021f

I visited this facility

I like Brookdale New Port Richey. It was good, and it would have been a second consideration, but I didn't like that it didn't have a pool, and I need that for exercise. Nevertheless, I like the staff, I like the facility, and it was all great. The people were great, and the staff was nice, too. The dining room was closed, but I saw the menu and everyone got their meals in their rooms. I couldn't see everything completely, but what I could see, it was fine.

December 24, 2020

By ReviewerAT1111

I visited this facility

I went to Brookdale New Port Richey. The staff is very nice and they keep the residents very busy, but it was too big and spread out, I think my parents would get lost. The staff was wonderful, they knew all the residents as well as the other staff members. The building did not appear to be in good shape as the others. They do exercises, there's quite a few activities, plus it was more expensive, more upfront fees, a lot more residents, and it didn't appear to have as many staff. They had a podiatrist there the day I was there, they had a beautician that comes in, different people come in different days. They were delivering meals at that time because of COVID, things appeared to be clean, but the layout was confusing.

December 20, 2020

By georgettep

I am a friend or relative of a current/past resident

Upon initial visit and move in, Brookdale of NPR seemed very nice. It took only two months to realize that we had made a huge error in judgement. My step father needed the assisted living for his progressive illness. My mother was visiting him and found out that he was cohabitating with another senior in the facility. This was allowed in Broookdale NPR. The staff is careless and limited. When covid hit, the staff became even more limited and careless. My step father was falling all the time incoherent and slept all the time. He was bruised from the falls and always sad. We were unable to visit. When we were able to visit, he was dirty, his room was dirty, he had no clean towels and some were missing. His little fridge had moldy food left in it. He was confined to a wheel chair. Keep in mind he was able to walk around when he first got there. We got him out of there. He is in a new place. He can walk again, he does not sleep all the time ,he is coherent, he is clean and very happy. What a difference. We think the staff is incompetent. Thank God we left Brookdale NPR. Keep your loved ones far away from this place.

Provider Response

We appreciate you taking the time to share your feedback and are sorry to hear we did not meet your expectations. The care and safety of our residents is our top priority, and your concerns have been shared with our management team.

September 23, 2020

By Ann Marie

I am a friend or relative of a current/past resident

My brother is at Brookdale New Port Richey. When you first went in, you had to be quarantined for two weeks and he's been through that. He certainly likes it, and they seem to like him. I have spoken to some of the workers and the nurses, and they say, "He's very nice, he's working on his rehab." His feet have neuropathy, so they're working on rehab to get him to walk better. He's doing well. He likes to eat, and he says the food is fantastic. I'm so happy because I was so worried about it. The staff is wonderful, very sweet and caring. I just go by with what the nurses and people I talk to there say and what he says. He seems happy. I have not had anything negative that happened yet.

March 16, 2020

By WW

I am/was a resident of this facility

Our experience with Brookdale New Port Richey has not been good. They're very slow in getting people in to help. My wife has to wait sometimes an hour or an hour and 15 minutes for someone to come and give her a hand to go to the bathroom. Their accommodations are good, although when we first looked at the place in the middle of January they had just redone the whole apartment and there were no upper kitchen cupboards. It's March now and we still do not have any upper kitchen cupboards, although they said it would only be a week or two to get them in. The facility is well maintained, and the meals are fair. Their dining area is very nice, clean, well kept, and well maintained. I would personally not recommend it. There are other places for the same price that are nicer. They're greatly understaffed.

Provider Response

We appreciate you taking the time to share your concerns and hope you will call us or email us to discuss them in greater detail.

February 11, 2020

By Sylvia

I am a friend or relative of a current/past resident

We chose Brookdale New Port Richey for my husband because they had given me a very good price, and I wanted more of assisted living than a skilled nursing. The facility is very nice, and the room is lovely. The staff is very helpful and very friendly. If there's anything I need to ask them, they call me right back. He's very happy. He's in assisted living, but they also have the memory care unit. They administer his medications. They have one large dining area and one that's a little bit more intimate. Their food is good, and the portions are good especially for him. They have buses to the grocery stores, Wal-Mart, pharmacies, and restaurants. It's like living in a hotel.

June 19, 2019

By Reviewer053019

I visited this facility

I went to Brookdale New Port Richey. It has good resident treatment. The person who showed me around was treating the residents nicely. The place and rooms are nice, too. It has a memory care unit. However, there is a one-time move-in payment. The place was clean and definitely well run.

January 18, 2019

By Joanna

I visited this facility

Brookdale was very nice as soon as I walked through the door. Where the apartments are and the way it was set up reminded me Polynesia. It was very comforting. The staff was very nice, but the room was very tiny, and there’s no way I’ll be able to put my furniture there. They have crafts on certain days and I like that.

July 17, 2017

By Ana

I visited this facility

Brookdale New Port Richey was a big place, and they had different levels of care. The marketing person took the time to give us the tour. She showed us the apartments, the 1-bedroom, 2-bedroom, the outside, and the patio. The residents were playing bingo that day. The place was well taken care of. We met the nursing staff, and I saw that they can provide good care. We met some of the residents, so we had a good impression of the care that they provide. The staff was very caring, receptive, kind, and patient.

January 14, 2017

By Anthony860475

I am a friend or relative of a current/past resident

My mother was living at Brookdale New Port Richey. The place itself was quite nice. It was very warm and inviting. There were a lot of nice people there. She loved the food. The problem is because she has dementia, she would get up in the middle of the night and go to the toilet, and every time she’d do that, she’d fall, and she fell three times there. The third time, she was really injured badly. The last fall fractured her elbow and the rest of her arms, and now her arm is in a permanent sling. There were some things lacking there, but overall, the place was fairly pleasant. They had a cockroach problem there as well. It puts me off that they have a type of vermin. Other than that, the rooms were painted nicely. The landscaping was inviting. They had activities and things for the elderly to do.

January 10, 2017

By Sandra422542

I visited this facility

I was not impressed with their facilities for the Alzheimer's unit of Brookdale. It was way, way back, so you had to walk a long way. because of the architectural layout of the facility. They had a very spacious area for outside flower beds and all, but there's nothing attractive about it. I would not put my husband there. They had a very nice sales manager, but I felt bad that that's what she had to work with. It seemed people were lounging, laying out, and sleeping in their socks, no shoes, and looked like they were just being housed. The dining area was in a large space but not set up nicely.

Provider Response

We appreciate you taking the time to visit and are sorry to hear you feel this way. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.

November 11, 2016

By Kate201668

I visited this facility

Visited for a relative. Staff was friendly and people were interacting all over which I didn't see other ALFs I visited. Rooms were spacious and I liked the idea of the apartment like setting, made it feel more independent for her.

September 11, 2016

By Nomar

I visited this facility

I saw the assisted living of Brookdale; it was mid-century, with a high ceiling, and lots of sunlight. The studio apartments were nice, and the room had a nice yellow tone, which was a lot warmer and inviting. They had a nice dining area. They had a garden in the back that the residents worked on.

May 10, 2016

By TinaKYBAB

I visited this facility

We did go to Brookdale New Port Richey. It seemed like the staff was good. But I’m not sure if my mother would have been as happy there. The look of the main hall, not actual apartments, was dated and dreary. The rooms seemed OK. The price was a little above what my mother could afford, but it did have that dreary feel about it except for the staff. They said they have bingo. They have a rec room that we went into that had puzzles and all the stuff and they had coloring and things like that.

January 28, 2016

By Michael119623050

I am a friend or relative of a resident

We put my mother in Brookdale New Port Richey. It is very good. It is excellent. The room she is in is very spacious. She has a sitting area and a sleeping area separated by a wall. There is also a walk-in shower and a walk-in closet. We are very pleased with what we have selected for her. The staff is very approachable. My mother likes the ladies who come to her room to help her. She is quite pleased with the staff. They’re very attentive. Also, she said that the food is good.

January 27, 2016

By Diane M.1

I am a friend or relative of a resident

My mother is in Brookdale New Port Richey. That is the best place for her. She loves her room and she loves the people even though it is a huge place with lots of people. She can go to the big cafeteria or she can stay in her room. They are great and they accommodate and take care of her. They love her. The only concern is that because it is so big, but there are a lot of caretakers and they have beepers. My mom likes it there. So, we decided to keep her there. They have lots of stuff there, but she cannot participate. So, she stays in her room all day and lies in bed. Brookdale people do not feed, so my brother has to hire people to come in and feed her. They accept her and love her, and the fact that people come in and feed her, they are okay with that.

December 20, 2015

By Anonymous117373350

I am a friend or relative of a resident

My mother has been at Brookdale New Port Richey for three weeks now and is very comfortable. It is a little rundown, but it is getting better. We chose it because we were comfortable there. They have two long gardens that are just so relaxing when you’re outside. It still needs a lot of work, but it has the youngest people there, who are interacting all of the time, which I didn’t find at the other seven places I visited. My mother likes the people there and has found groups of people to eat with. The neighbor across the hall from her is very sweet and helping her a lot. My mother’s eating habits were terrible, and now she is eating three meals a day. They have a menu that she can choose from, but if she has a thing she likes that is not on the menu, they will cook it for her.

September 25, 2015

By Diane113125950

I visited this facility

Brookdale New Port Richey was more like a nursing home. There weren't reasonable rooms. They were smaller and they didn't have kitchens. You couldn't cook your own meals. You had to go out to the dining room and they've always had the meals for you. The staff was friendly and they would try to talk to you. They were making sure you got plenty of what you needed. They will be happy to help you with whatever you needed and take you anywhere. They just should try to make the rooms a little bit wider and bigger. For people that have wheelchairs or walkers, it's hard for them to manage to get around if you have a lot of furniture in your room.

September 14, 2015

By Caring112736050

I visited this facility

Brookdale New Port Richey was like a motel. If you went out of the apartment, you're outside, and I didn't like it at all. I just didn't have a good feeling. The staff was friendly, and the dining area seemed adequate, but I don't think the rooms were spacious.

Provider Response

We are sorry to hear your tour of Brookdale New Port Richey did not meet your expectations. We want to thank you for taking the time to visit and provide feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.

August 21, 2015

By James112319850

I visited this facility

I did not care for Brookdale New Port Richey. It was very dirty. They also had an emergency medical situation where a person was laying on the floor for more than half an hour with an injury, and they could not get a nurse to respond. The person who gave me the tour was a nurse, and she did not help. She did not want to break up my tour. I was very turned off by it. I would not recommend the memory care unit. The rest of the facility was nice.

August 21, 2015

By Caring111925250

I visited this facility

Brookdale New Port Richey seemed very nice. At the time of my visit, they were doing their recreational activities.

July 02, 2015

By tomjerry1

I visited this facility

Since Brookdale took over Emeritus at La Casa Grande, the only positive changes I've seen are renovations. My mother's rent has been increased twice within a year. Additional charges are added with absolutely no explanation. The communication between the Wellness center and family is just about non-existent. They tell you they will do something and they don't or won't follow. through. Brookdale seems to be only interested in $$$$. Very disappointed.

Provider Response

Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.

June 20, 2015

By Caring109219850

I visited this facility

Brookdale New Port Richey was a very nice community, clean, very friendly, and there were a lot of social activities. It was well located. I was impressed by it. The drawbacks were that the apartments were extremely small and that you have to travel outside to get from the apartment to the main social and dining area. My concern would be when it's cold or rainy that my grandmother constantly would have to be going from indoors to outdoors to get to the social center.

April 17, 2015

By Theresa29

I am a friend or relative of a resident

We choose Brookdale because I think it has a variety of options for living and a variety of price ranges. It has nice, flexible schedules for meals and a variety of food. They have different levels, and there are people who are kind of independent; that is what I am looking for. The staff is fabulous and very helpful. The admission person works with us. It is a very difficult move because he is hesitant. They have a lot of activities going on. They have ice cream social on Thursdays. They have trips to communities and different areas. I see people in the activities room doing craft things.

March 19, 2015

By Caring102946850

I visited this facility

I was able to visit Brookdale New Port Richey. The rooms are very spacious and very clean. It's also well-staffed. It's very spacious, and there are a lot of outdoor places where people can walk; that is very inviting. They just have about every activity. They have movies and cards. The only thing that I found a little bit annoying was I did mention to them that my brother was HIV positive, and that was the end of that particular conversation.

February 21, 2015

By Robert102395950

I am a friend or relative of a resident

We moved her there in Brookdale New Port Richey. The place is nice, and the people who work there are fantastic. They do have few issues with their food stuff, but it may just be getting used to different nutrition. They do serve some strange food. I have not tasted their food, but mom said their food is bad. Sometimes it is cold, and there are other problems. They do serve some kind of spinach and sausage soup that even their employees question. They have lots of activities, and mom stays busy all the time.

November 29, 2014

By Cathy98012050

I visited this facility

The visit was good, but the room was tiny so I am glad it didn’t work out there. The staff was nice.

August 25, 2014

By Caring91403750

I visited this facility

It was pretty good. The rooms were all right, but I don't think my grandma would have liked them because likes her own space and she would have felt that the people there were too close. I liked the open space and that there were lots of different areas like gardens, which my grandma would have liked, too.

November 27, 2013

By Caring74664850

I visited this facility

It was just around the corner from me. I went through the whole place and it was very nice. I had sat down and had a long talk to the people and the rooms were in good size.
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Memory Care Reviews for Brookdale New Port Richey

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Photos of Brookdale New Port Richey

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Services and Amenities of Brookdale New Port Richey

Room and housing options

  • 1-bedroom apartments
  • 3-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Garden And Patio
  • Resident Parking

Cleaning services

  • Housekeeping

Health services

  • Medication Management
  • Nurse On Staff: 16 Hours/Day

Activities

  • Offsite Activities
  • Religious Services
  • Fitness Room

Guest services

  • Guests At Mealtime
  • Overnight Guests

Diet

  • Low Fat
  • Low Salt

Languages

  • English

General

  • Minimum Age: 65
  • Pets: Small Pets Allowed

Training Areas

  • Memory Care Training

Licenses

  • State Licenses: AL6024

Costs

  • Assisted Living Starting At: $2295/month
  • Memory Care Starting At: $4050/month
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    About Brookdale New Port Richey

    We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

    Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience. .

    Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

    Amenities and Services
    • Daily assistance with bathing and dressing
    • Medication management
    • Dining assistance and special diets
    • Assistance with reminders and redirection
    • Escorts and assistance with walking
    • Emergency response call system
    • Housekeeping
    • Laundry and linen service

    *Rates subject to change at any time. Level of care not included.

    Assisted Living Facility #6024

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    Brookdale New Port Richey


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