Luxe Rehabilitation Center at Lutz

Lori Ann graves

Unfortunately my friend Wanda and her roommate Shirley have now been in the rehab there for two weeks. Continued nightmare. CNA’s are rude, disrespectful and condescending. They stopped Wanda’s antibiotics for strep throat and it returned two days later and they are giving her tesslon pearls to her roommate which has never had an order for them instead of her and said they ran out of hers. They continue to tell both of them they don’t have any crackers, or coffee despite her blood sugar dropping in the 60’s. She rings her call light for assistance to go to the toilet due to fractures of pelvis and they take up to an hour to arrive. And despite being in severe pain meds come hours from when they are requested. Her friend visiting actually slipped on water in the front bathroom in the lobby and waited over an hour to talk to the ADON Grace but she stood her up so no incident form could be filled out. The list goes on and on of a non caring, dis functional environment. Please do not send anyone to this place if you care about them.

Penny

My friend was at Luxe Rehabilitation Center at Lutz. If you weren't having any cognitive problems, it would have been barely adequate. But with cognitive problems, they've got like 20 people to 1 staff. The staff and the PT people didn't communicate, so the nursing staff didn't know whether the PT had happened or hadn't happened on any given day. They didn't schedule my friend for PT every day, which was why he went there. It was loud; it was noisy. There were two people in a room. It was a bad experience. They weren't getting my friend up. They weren't helping him go to the bathroom. They put him in diapers because they didn't want him to get out of bed. They started him on clonazepam and a whole bunch of other stuff, so he was like a zombie. It's one nurse and a couple of CNAs, but it's 20 patients each, so they can't assist anybody on any kind of regular basis. The profit motive is too high; they have more patients than they can handle. I would never recommend that place. The individual nurses and staff were doing their best, but the 20:1 ratio in a place where people need a lot of assistance is ridiculous.

randy t

My mother has been at the Lutz facility for 9 months. Recently they called me but I'm like most people and don't answer the phone if it doesn't show caller ID. They left a message. I tried to call back many times. All I get is the receptionists desk. No one ever picks up the phone at the nurses station. I left multiple messages at the number I was asked to call back. No call backs. These people couldn't find their on rear end in the dark with both hands and a flashlight. My mother while there actually fell 3 times in one week.

Sonya

My brother-in-law was in Luxe Rehabilitation Center at Lutz. It's clean, the people were very personable, professional, caring, and helpful. It was a small space but it was nice. Everything was updated, maintenance was good, and the upkeep was good. He also said that the food was good.

Lena

My spouse is bed bound due to advanced Parkinson Disease. I visited almost daily and he was there go 3 months. The facility isc clean and staff always helpful.

Jayann

This is a review of communications with the facility - in the end I decided against going there. I was given very conflicting information about coming there - my insurance covered me, then it didn't. They would take me on a wound vac and on IV antibiotics, then they wouldn't. They would not cover my pain medication or blood thinning medication, it was too expensive. This is a FOR PROFIT rehab center. It is about making money for them. If your care requires too much cost and they will not make money off of you, they will refuse to accept admission. Be forewarned. The bottom line for them is money, care is secondary to what they can collect financially for your stay.