My mother is a resident of The Windsor. She has really enjoyed living there. The employees there are so kind to all the residents. I visit with her a lot and I see how much respect the residents are given. Loads of fun activities are planned. She is going to therapy to walk better. She is not steady on her feet but she is improving. She has her hair done every week. They help her dress and she is looking great. I really appreciate the great job the nurses and staff are doing taking care of my Mom. I rest easy knowing she is being treated with kindness when I am not around. The food is wonderful and she is eating well. It is a quiet and friendly place!
4000 San Pablo Parkway, Jacksonville, FL 32224
Call
(800) 385-2527
Reviews of The Windsor at San Pablo
Assisted Living Reviews for The Windsor at San Pablo
August 12, 2017
I am a friend or relative of a current/past resident
July 14, 2017
I am a friend or relative of a current/past resident
My father is currently living at The Windsor while my family is moving to California. I check in on him daily by phone, and he seems very content. He's getting physical therapy and enjoys the movie theater where they play a movie twice a day. He's eating well and I am very relieved knowing he is being well cared for.
November 01, 2016
I visited this facility
I didn't like The Windsor at San Pablo so much. It's not as nicely-appointed, and it just seemed kind of old-fashioned. It's not horrible, but I wouldn’t choose it. They have a few little things, but it doesn't seem to have much. I just wasn't very impressed.
October 13, 2016
I visited this facility
I visited The Windsor; it’s a very nice place, and it’s only been there for 2 years. It was very spacious and nice. It was OK for very active seniors, but for those using the walker, it would be hard to move around. They were playing bingo when I went there. They did some exercise.
October 13, 2016
I visited this facility
The one I was impressed with the most was The Windsor at San Pablo. First of all, it’s gorgeous. It was the prettiest. It was nice and elegant. They had a home theater. It was really upscale and nice. What I really like is that they had restaurant-style dining; you went into a high-end restaurant where they have the menu and one of those leather bound booklets. It was really nice. The price was reasonable. It was comparable to the other places I saw.
June 23, 2016
I am a friend or relative of a resident
My mother is in The Windsor at San Pablo. It is wonderful. Everything is awesome, including the people and the providers. My mother is in the memory care unit, which has very kind people. The place is beautiful, clean, and spacious. The dining area is really good, very clean, and very nice. It is only two years old. My mother is in the locked-in unit. They have a library, a nice courtyard, and a movie theater. They play bingo, cards, and have a bunch of activities. It is expensive, but it comparable to other places and much nicer.
May 10, 2016
I visited this facility
I think The Windsor at San Pablo was much nicer. That’s probably the nicest one of the three we visited in terms of the assisted care. It’s a very nice place. They have a very nice young man there that gave us a tour. He was very knowledgeable. He gave us good insights on the cost. The ambience was excellent. It was very clean. Service looked good. Restaurant looked good.
January 31, 2016
I am a friend or relative of a resident
We move my mother-in-law to Windsor at San Pablo. It is new within a year and half. They are wonderful. We walk in the door on a Sunday afternoon and they call one of the nurses to the walking path and they show us around. We feel she is having really good care. She is in the assisted living. She is in a small apartment. It has a bedroom, a bathroom, a living room and a small kitchenette. They have a salon, a barbershop and a gym. During the Christmas holidays, they have something almost every day for them either activities or entertainment. They have a movie theater. We watch a couple of the recent football games in there with her. We have not eaten, but she eats all her meals there.
October 05, 2015
I visited this facility
The Windsor seemed to be a real competitor of the other facility that I visited. However, I thought their apartments or their facilities there were not quite as filled with natural light, and it didn't seem to be laid out as nicely as the other one did. I just didn't feel as comfortable in them as I did with the other. As far as what they had to offer, they were comparable. They had the book clubs, the movies, and things of that nature. The dining area was nice. Then again, they do not have the openness in all of the windows that the other place did. The natural light meant so much, and it sort of got rid of that institutional feeling. They didn't seem to have the closet space or storage space that the other one did, but it was adequate. We had an acquaintance that had been there for two years, and she thought the food was very good and I would go to what she thought. The Windsor was a beautiful facility -- especially the one by the male clinic -- but it was more expensive.
May 17, 2015
I visited this facility
The rooms were great. Everything was very nice, clean, and very upbeat. They had beautiful gardens. The staff was absolutely helpful. They called after I left, and they were all super good. But The Windsor at San Pablo wasn't as homey as I'd like it to be; it was a little more industrial and a little cold.
March 25, 2015
I visited this facility
Windsor was a very nice facility, and they seemed to have activities too. It seems to be a good place to go to. The staff was very good, and very nice.
January 16, 2015
I visited this facility
The Windsor is a new facility. It is very focused on the people who lived there. None of the rooms I really cared for in any assisted living location because they were so small. But that is just normal. The dining area is more pleasant than a restaurant although I did not have a meal there. They have some kind of craft and bingo in one room. Then they actually have a separate kitchen and room for family with a large gathering. It is actually more like a big family room, so that's neat. The grounds are all new, so it's nicely landscaped. The facility is about a mile from a Mayo.
Memory Care Reviews for The Windsor at San Pablo
March 06, 2021
I visited this facility
I visited The Windsor at San Pablo for my aunt, and they were wonderful. This was the first placed we toured. I liked the person we dealt with. It was a beautiful facility. The room was very nice, but it was more room than we needed. It is sort of like a little apartment, and we did not need anything other than a good-sized bedroom. Everything about it was top-notch, first-class. The dining room was very tastefully decorated. Of course, they could not have tablecloths -- nobody can have tablecloths right now -- but there are flowers on the table, and it was very pretty and very appealing. The surroundings are gorgeous. It is in the same area as the Mayo Clinic, and it is pretty out in that area. The staff was excellent.
Provider Response
Thank you, Susie, for this great review! We are glad to hear you and your aunt are impressed with the residence. We hope to have the opportunity to serve you and your aunt in the future.
Questions about The Windsor at San Pablo
What ongoing training does the staff receive in dementia care?
Associates receive training through a thorough onboarding program and ongoing, annual training as required by the state regulations. Department heads are required to participate in bi-annual training in their designated field of expertise.
Describe the overall population of assisted living residents at The Windsor at San Pablo. What is their average age? What are their favorite things to do?
The Windsor at San Pablo is very proud to have a diverse community of residents who enjoy a wide range of activities from physical exercise, exploring their artistic talents, cooking classes and volunteering their time in various local community projects, just to name a few.
What programs or activities does The Windsor at San Pablo offer to enrich residents' well-being?
Some of the life enrichment opportunities include: trips to the theater and art venues, outings to shopping and attractions, community and cultural events, informative lectures and educational speakers, volunteer opportunities, fitness classes, walking groups, social and themed parties, book clubs, family events and much more.
What transportation services does The Windsor at San Pablo offer to assisted living residents?
The Windsor at San Pablo offers scheduled transportation via shuttle buses for our assisted living resident’s convenience. The Windsor at San Pablo is equipped with a porte-cochere for the convenience and safety of all residents.
What makes the chef or dining program at The Windsor at San Pablo exceptional? What kind of menu can assisted living residents expect?
The Windsor at San Pablo offers a Gold Leaf Dining experience for all residents which entail fresh prepared meals in our own kitchen by our staff of professional Gold Leaf Chefs. Breakfast consists of a wide array of traditional breakfast items, including eggs cooked to order. For lunch and dinner, you may choose a freshly prepared selection from the Gold Leaf Choice menu or the Café Select menu, and your choice will be brought to your table by one of our friendly wait staff. The Gold Leaf Choice menu is created by the chef and changes daily.
What safety features or security measures does The Windsor at San Pablo offer to assisted living residents?
Trained associates are on the premises 24-hours a day, electromagnetic locking doors, specialty carpets near doors with alarms, etc.
How does The Windsor at San Pablo keep residents' families informed about their loved ones?
The Windsor at San Pablo publishes a monthly newsletter which often contains a calendar of planned events, a schedule of daily activities is posted at the community. Families will receive a phone call if there is any change in the health of the resident.
What is the care staff-to-resident ratio at The Windsor at San Pablo during daytime and nighttime hours?
Staff-to-resident ratio will fluctuate depending on the number of residents.
If The Windsor at San Pablo accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Residents are allowed to have well-behaved pets and there is ample space outdoors for residents to enjoy with their pets.
What ongoing senior care training does the staff receive?
Associates receive training through a thorough onboarding program and ongoing, annual training as required by the state regulations. Department heads are required to participate in bi-annual training in their designated field of expertise.
How many staffers are on duty in the daytime and overnight?
Staff-to-resident ratio will fluctuate depending on the number of residents.
What safety features or security measures does The Windsor at San Pablo provide to protect residents who wander?
When residents appear to be moving towards an exit, associates are trained to re-direct them back to their activities or apartments. Special carpet designed to deter residents are placed around fire exits and the doors in each community are installed with electro-magnetic locking systems.
What programs or activities does The Windsor at San Pablo offer to keep residents engaged? How does the staff engage residents' long-term memories?
Programs and activities for Memory Care Residents are customized based on personal interest, cognitive and physical abilities using the resident’s life story.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident’s health and cognitive functioning are assessed by the health care coordinator when they move into the community. Each resident is assessed again 30 days after move-in and every 120 days after that by the Healthcare Coordinator.
What techniques does The Windsor at San Pablo use to support memory care residents during mealtimes?
A half hour before mealtimes, aroma therapy is used to stimulate synapses in the brain to recognize that it is time to eat, residents are escorted to the dining room and accompanied at the table by an associate who demonstrates mirroring techniques to enhance memories of proper eating techniques.
How does The Windsor at San Pablo keep residents' families informed about their loved ones' health?
Anytime there is a change in the health or behavior of a resident, the family is notified with a phone call.
Describe the neighborhood around The Windsor at San Pablo. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
The Windsor at San Pablo is located in close proximity to residential neighborhoods with easy access to various hospitals and clinics for the convenience of the residents.
Services and Amenities of The Windsor at San Pablo
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Coffee Shop
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Spa
- Features Extra: Library, Fitness Room/Gym
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Hospice Care
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Fitness Room
- Yoga
- Cooking
- Arts And Crafts
Financial guidance
- Va Benefits Consultation
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Languages
- English
General
- Respite Care
- Minimum Age: None
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Licenses
- State Licenses: 12539
About The Windsor at San Pablo
The Windsor is a licensed assisted living and memory care residence dedicated to providing quality services in a warm, comfortable environment. We offer professional, personalized services designed to enhance the quality of life for those we serve.
At The Windsor, we are dedicated to each Residents' independence, choices and dignity.
Visit us for a tour and you'll see how our combination of a warm residential setting along with the caring, helpful staff at The Windsor is just the right choice for your housing or service needs.
Philosophy of Service
The Windsor is dedicated to providing the highest standard in quality of service, environment, and care to residents and their families. The foundation of our approach to service is built upon fundamental concepts we believe are important to every resident.
The concepts are central in our approach to quality service and supportive residential environments:
- Promote the individuality of each resident
- Offer each resident dignity and respect
- Foster independence for each resident
- Support each resident’s right to privacy
- Support the needs of family and friends
- Provide a supportive residential environment
- Partner with residents and family in care decisions
- Offer individual choices in care, services and lifestyle
Tailored Services
At The Windsor, we recognize that each person has individual needs and preferences. With this in mind, we offer each resident a flexible service combination we call Tailored Services. The combination of the Base Monthly Service and the Tailored Services you choose results in your monthly Tailored Pricing. This unique plan provides you with the most individual personal service in the most cost effective manner.
Base Monthly Service Includes:
- Spacious apartment
- Utilities (except phone)
- Routine maintenance
- Weekly housekeeping & linen service
- Health monitoring by full time professional staff
- Life Enrichment activities
- 24-hour access to staff
- Licensed nurse on staff
Tailored Services may include: (but are not limited to)
- Medication Assistance
- Specialized diets
- Assistance with bathing, dressing, grooming, and other personal care
- Assistance with ambulation
- Personal Laundry
The Windsor Personal Assessment provides for cooperative planning between you and our staff. As your needs or wants change, your Tailored Services can change with you. At The Windsor, you pay only for the services you need or want.
Enriching Activities
Life enriching activities come alive at The Windsor. Residents participate in hobbies, cultural events, educational opportunities, religious activities, and interesting trips, along with the opportunity for new experiences. New friends are made and relationships strengthened by spending enjoyable time together. Special cultural and community events are a highlight on The Windsor Life Enrichment Calendar.
The Life Enrichment Coordinator and the nurse create The Windsor Wellness Program which may include fun exercises, activities, and health education. The Windsor Wellness Program is designed to enhance the overall health and well-being of the residents.
Companion Services
You may choose additional personalized support or services through our specialized program call Windsor Companions. Windsor Companions spend time one-on-one with the resident providing special attention or care such as reading, shopping, letter writing, supervision, and support.
Quality Design Features
Every design feature of The Windsor is based on our philosophy of service and our dedication to creating quality environments and service delivery systems for the residents we serve.
Exterior:
- Elegant home-style architecture
- Porte Cochere providing weather-covered access to front entrance
- Personal Care Suite providing health and wellness evaluations and services
- Therapeutic and relaxing whirlpool spa
- Elegant Palma Sola dining room
- Courtyard Café for casual dining and snacks
- Enclosed courtyard / screened lanai
- Seven distinctive apartment styles
- Kitchenette with microwave, refrigerator, sink, and cabinetry
- Wall-to-wall carpeting, except bathrooms
- Large bathroom with curbless shower
- Emergency Call System with speaker response
- Telephone and cable connections
- Individually controlled heating and air conditioning
- For your "Peace of Mind"
- Electronically controlled entrances
- Fire/smoke and sprinkler systems
- Emergency generators for certain living areas
Map of The Windsor at San Pablo
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