Brookdale Southside

Offers Assisted Living, Independent Living, and Memory Care

44 Reviews
9601 Southbrook Dr., Jacksonville, FL 32256
Call (800) 385-2527
Brookdale Southside (800) 385-2527

Reviews of Brookdale Southside

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Assisted Living Reviews for Brookdale Southside

April 28, 2019

By Linda

I visited this facility

We chose Brookdale Southside initially because they had a spacious 2-bedroom end unit with a wrap-around porch and a glass-in area of the porch. The bedrooms were spacious as with the living area, and this was one thing my father would be more comfortable in. We enjoyed a meal there, and the food was excellent. It’s an older facility.

August 30, 2018

By Elisa

I visited this facility

Brookdale Southside is very nice, well laid-out, and has everything anyone needs. There is a small patio and a kitchen in the room. There are lots of activities and pretty grounds. The staff members are very friendly. The food is great.

July 07, 2018

By Tom

I am a friend or relative of a current/past resident

My parents moved into Brookdale, and we're relatively pleased with it. We've had a few issues regarding the bathroom facilities, and being ADA compliant, but they worked with us, and we've found a solution for it. We're very pleased with the staff, they're very friendly, and very helpful. It's accessible for the ones visiting, very appealing, but they're not yet participating in the activities.

November 27, 2017

By Edward

I visited this facility

I like that Brookdale Southside is a gated community. The residents have the ability to live alone in the townhouse apartment with a garage. They have the whole sweep of independent living, assisted living, and memory care. I met the manager and she was great, and the person who gave me the tour was very friendly and knowledgeable. They do housekeeping and clean the sheets once a week. They showed me a 1-bedroom that they call a villa, and a 2-bedroom that looks like a condo.

December 06, 2016

By Past Resident805174

I am/was a resident of this facility

Brookdale Southside is absolutely horrible. They charge you starting at $2700 for an efficiency apartment. If you get a bedroom, they want $3500. If you have a 2-bedroom, it’s $4000. You are charged for every little thing. It’s unbelievable. If you have any food delivered to your room because you can’t get out of bed, they charge you $4 extra for everything they have to bring to you. They’re already charging me $25 for each meal. We claim that that should be included in the $3500 for the 1-bedroom, and then you’re going to put $3000 down that you never get back or your kids don’t get back. Once you sign those papers, you’re signing one paper, but all of a sudden, a bunch of paper shows up with all kinds of horrible things on it. They have rules that are off the chart. For instance, on Saturday, you only get 1 meal between 4 and 5 o’clock. On Sunday, you get a brunch at 11 to 12. They could raise your rent anytime they want to, and on Friday, you can’t go to any doctor because they don’t do anything on Fridays. They don’t do anything after 3 o’clock. I was in the west wing. There are people in there that are so far gone with Alzheimer's and Parkinson's, they do need individual help, but the system itself doesn’t give it to them. If you need help of any kind, they get Medicare to come in, and they have their private nurses from outside. They do nothing.

December 05, 2016

By Patricia574672

I am/was a resident of this facility

I am very satisfied with the staff of Brookdale Southside. The place has great programs. The only concern I have was they increased the rent this year, and it was unexpected. I am moving from a 1-bedroom apartment to a studio to lower my rent. The food is very acceptable. We have arts and crafts, chair yoga, and chair exercises daily, as well as Flex Your Brain which is a good program that we play. We have swimming exercises and water aerobics.

October 27, 2016

By Barbara470647

I visited this facility

Brookdale was nice, we liked it, and it was clean and maintained. The staff was very friendly, and the rooms looked good and roomy.

March 21, 2016

By Linda121600450

I visited this facility

I visited Brookdale Southside for my mother. Everybody I spoke to was wonderful and a big help to me. This was the place I chose for independent living; however, my mother went rapidly downhill. I thought this facility was very nice. The rooms were larger than any other place. It was more like a regular apartment or condo than what you would normally get in assisted living. They have happy hours and play cards. I like the fact they have a doctor and a podiatrist who come in, have an on-site pharmacy, and take people out shopping and doctors' appointments.

December 29, 2015

By daughter31

I am a friend or relative of a resident

My mother has been there for several months. I don't feel as if they have the skills to get her motivated. It is hard to tell if it is the disease process or a lack of effort on the facilities part.

November 24, 2015

By Malinda1

I am a friend or relative of a resident

My father-in-law is in Brookdale Southside (formerly Carriage Club of Jacksonville) now. The facility seems very nice. I like the dining room, the rooms are nice, and the staff seems to be really friendly. They have swimming, happy hour for the guests, outings to dinner as a group, and cards. They offer to take them to doctors' appointments. They get two meals a day and one on Sunday.

August 05, 2015

By Sandgirl1

I am a friend or relative of a resident

I don't like Brookdale Southside (Formerly Carriage Club of Jacksonville) very much. My mother was in there for about 15 months. It's too big for people that have dementia -- too many people and too little staff. Lots of things that she needed for care were overlooked. I had to go in there and drag out all the stuff that hadn't been done. The staff was nice, but there was not enough of them. They're very expensive. They were getting $6094 a month for my mother to live there, and they charged me $450 when the doctor asked them to administer breathing treatments like nebulizer. I told them not to give them to her as I went to the doctor and asked something else to use. I was angry about that, so they shut it down. They had inadequate parking for visitors. There was a number of people who have pulled out of there in the last several months because of the food. It's institutional food -- really bad and flavorless. They overloaded with desserts. It's overpriced, and the food was lousy. I used to come to get her and I'd tell them in advance that I was taking her to the doctor at a certain time and I needed to pick her up at a certain time. I'd get there, and they hadn't told her. I wouldn't take anybody there, and I would not recommend them.

March 26, 2015

By Puzzledpartner

I am/was a resident of this facility

My wife and I stayed at Carriage Club of Jacksonville for three years. The facility was OK, but the service was terrible. I don't think the upkeep was that good, and there weren't many people there to help. The programming was very low. After being there for a year, they raise the rent on you. I guess the activities were so poor or the programming and the people available to assist in those things were all really poor.

Provider Response

Thank you for your feedback. We deeply regret that we were unable to meet all of your expectations. Your experience is not typical, as evidenced by the other reviews here, but please know it will be reviewed and used to better serve our residents in the future.

November 21, 2014

By Caring98143850

I visited this facility

We visited Carriage Club. It was a little bit simpler. It was very good too; however, it was not as good as the other place. It was not as luxurious as the other one. Carriage Club was also smaller, but you don't have to pay an entrance fee just to rent a house. You rent a house straightaway there. The places we visited all have activities, but this one doesn't have an indoor swimming pool. Activities were simpler. Food was very good. Overall, I think for the money, Carriage Club is a very good deal. If you don't want to pay the entrance fee, I think it's a very good place to go.

November 19, 2014

By Caring98652750

I visited this facility

The Carriage Club of Jacksonville was a very nice facility. The only thing that I did not like was the fact that I was going to be stuck there. There was no way to really leave the facility because there was nothing else around it. If I even wanted to go to the convenience store, it wasn't around there, so that was one downfall plus my age. I have to be a hundred percent disabled to qualify to move in there. We ate lunch there, and I thought the food was excellent -- outstanding. The staff was very nice, and she has followed up numerous times with me and asked what my status was -- very accommodating. It was very nice, except that you'd be stuck in the facility with nowhere to go.

November 17, 2014

By Caring101874150

I am a friend or relative of a resident

Brookdale is a nationwide facility. My mother currently lives in an independent living which is why I was kind of thinking she might need assisted living soon. They have an Alzheimer’s wing, an in-house doctor, and it has been wonderful living there for the last two years. It’s a beautiful community with great people and services. All the employees take good care of the people. I feel like I live there. The food was not three meals a day -- she doesn’t even like getting her own coffee in the morning -- but it’s independent living anyway. The dining room is open for lunch, and they get a one meal ticket. It used to be called the Carriage Club. I would recommend it for anyone who can afford it. I think it’s great, very safe, and they go to doctors and churches.

September 10, 2014

By Linda93874450

I visited this facility

I went to Carriage Club of Jacksonville because a friend of my mother lives there, and it was very, very big. It was huge, and the lady who lives there has lived in several places and she really likes it a lot. They had lots of activities. It was a place that we visited, but not for my mother. It was not a good location for us, but I think it would have been very, very nice for her. It seemed either newer or recently renovated, and they had long hallways, but it wasn't quite as homey. I thought it was a little plainer and more institutional-looking, but the apartment was very spacious and nice.

August 13, 2014

By Caring67417150

I am a friend or relative of a resident

Carriage Club is a very good place. It’s really nice. The only objection I had to it was if they had about fifteen or sixteen ladies there that worked for meals, they only had two people serve the food. Like my wife had a little difficulty feeding herself; but when one of the nurses stops to feed a person for quite a while, then everything exactly stops. There’s one person serving all the rest of them. If they put on, say, some of the young high school girls who want to be nurses, that’s the ideal training for them there and this would help expedite things. The kitchen's right there where you can see other things going and all it takes is if someone who could take a dish out and take it to a table. It takes no talent. It just takes a personable person who would like to know about taking care of other people whether they want to get into nursing or not. The food was adequate. It was all good solid food, and I thought it was pretty good. The dining room was a nice large area and it’s all new. It was well lighted. They have a nice counter there where people can sit. The facility was clean. When my wife went in she had a brand new room; in other words, you get what you pay for. She was there for two weeks and she liked it there. The rooms were situated nicely around the dining area, and so people got to know each other. I thought it was an ideal place. There was a patio where they can go out and walk around. When you look at the most qualified people personally and professionally, some staff was better than the others -- more sociable, I should say.

March 27, 2014

By Caring81232950

I visited this facility

Mom likes the Carriage Club of Jacksonville for my father because she saw that the staff were very nice, and the apartment would really fit him, as it would have enough room. The staff were very helpful and easy to get a hold of. The facility is only two stories high, and it felt very homey. You have everything you need there. They have a bank there, which opens two days a week, and a store where you can buy stuff whenever you need it. They also offer rehabilitation, and they have a fitness room. They have a doctor who comes in two or three days a week, so it is very, very convenient when he needs something. My father picked this facility, and part of the reason was that he felt comfortable with the place. I think if there's one thing they need to improve on, it needs renovation.

November 27, 2013

By Caring72009350

I visited this facility

I liked Carriage Club of Jacksonville. My neighbor recently moved in there for about a month now and she recommends this facility. It's a large and busy community. The lady that I interviewed with was very knowledgeable, nice, and friendly.

September 26, 2013

By Colleen8

I visited this facility

I would move to the Carriage Club. It was phenomenal, like living in the Riviera. When a resident checks in, they actually have a little community of fellow residents that go and welcome them and make them feel like they're part of the community rather than just stuck somewhere. They become part of a family. It's just a really great environment. It's a fun place to be. They've got everything from transportation, drugstore, and library. They've got planned activities every single day for the residents. They're accommodating to the resident's special needs. All the residents were rolling away in their wheelchairs and their little scooters and they were laughing and flirting. It's all about having fun. It's a really great environment.

August 09, 2013

By Gayle5

I visited this facility

I had visited Carriage Club and it was very clean. My mother's friend who lived there was very happy. The staff was very friendly. They seemed to have more activities and more staff than other facilities.

December 05, 2011

By Far away Daughter

I am a friend or relative of resident

My parents live in the Independent Living side and have received excellent care. Everyone is extremely friendly and helpful. The facility is well maintained and has been wonderful since I am 2500 miles away. I can call anytime and get information or help.

November 18, 2011

By anniepickle

I visited this facility

The assisted living area was like a ghost town. Very quiet- almost like a hotel setting. The nurses at the "station" very nice and friendly. The only action was lunch time when the folks who could, headed downstairs for lunch. This was on a weekday mid week. No camaraderie or activities in sight.
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Independent Living Reviews for Brookdale Southside

August 07, 2021

By Brad

I am a friend or relative of a current/past resident

My mom has moved into Brookdale Southside. The move-in experience is good. It was larger in size and more of a community feel, and it was very reasonably priced. The staff members are very nice. They have two or three specials for lunch and dinner along with a standard menu. The rooms are nice and large, and the facility is good. I don't really have any negative things to say about the facility. They have bingo, water aerobics, jazz aerobics, bridge, and movies. The food is average. Unfortunately, because of COVID and the fact that people are making more money sitting at home, they're understaffed because of those challenges in the food department. The people that are there are working very hard because they're understaffed.

March 08, 2021

By J.J.

I visited this facility

We went to Brookdale Southside. The price was great, but when we came to the building and we met the woman that took us around, as we walked there were big nicks in the doors. I said to her, "You know, a lot of these need some attention." She said, "Yeah, we had to get at that." We left with a kind of a displeasure. The home was OK, it wasn't the best, but again, you can do your own thing in it, but we felt that it's there, that negligence right now, and not coming up to snuff with their properties, even though they were full. I think the price is getting people to go there, but if I have someone visiting me, I'd feel a little embarrassed if the place wasn't kept up that well. I made some comment to the lady that took us around, and I don't know if there was some impact to what I said to her, if she followed through on that to tell anybody that was above her or not. The location was good. The staff was pretty nice; she was pretty good. They just didn't keep it up well enough.

Provider Response

Thank you for taking the time to visit and share your feedback. We are committed to continuous quality service and care and will be reviewing your feedback with our management team.

March 06, 2021

By Dee

I visited this facility

Brookdale Southside was great, I liked all of it. I liked it because they had a washer and dryer in each unit. The rooms were very nice and very well maintained. I also liked the fact that it didn't smell like a nursing home, it was bright and airy, and it was very nice. The staff was very friendly.

January 25, 2021

By Kayla

I visited this facility

My visit to Brookdale Southside was pretty good. The only thing I didn't like about it was the hallways, the corridors, and the rooms were really dark. Other than that, it was a beautiful facility and the rooms were really nice. Cathy was great. The rooms had a full kitchen. It was very homey.

January 22, 2021

By Diane

I visited this facility

I toured Brookdale Southside, but they did not have the apartment model that I needed available. They had very friendly staff, they showed us the facility which was wonderful, they're very informative, and I like that they have continuing care capability. The staff who gave the tour was very responsive to questions that we had. The rooms were well-maintained, and between people who live there, they refurbish the whole apartment before you move in. There's also a variety of different models and floor plans, which is good.

October 28, 2020

By ReviewerFC102420C

I visited this facility

My tour of Brookdale Southside was very thorough. It's a great property with great amenities and good living options. It's at the top of my list right now for possibilities for my parents. The facility was good and moderate sized, not too big, not too small. The living options were great from a villa style to a good-sized apartment option. The people were very friendly and very personable. Because it was a little smaller, I got the sense that they knew their residents relatively well. Everyone seemed very happy there. It's very peaceful. They were doing a little farmer's market while we were there, doing bags of fruit and flowers, and arts and crafts. It was a very nice atmosphere.

September 14, 2020

By Judith

I visited this facility

We toured part of Brookdale Southside. We went there in person and talked with the sales lady about the unit, she took us by the pool, to the pool house, and we met in there and talked about it. The sales lady was real nice, friendly, everything was clean, and looked nice; we were very impressed. They have a nice area out there where you can have a party if it's your birthday or something, there's a big cooking area out by the pool, and a big outside kitchen. We looked at the floor plans and everything, and that's where we wanted to be.

October 07, 2019

By Richard

I visited this facility

We visited Brookdale Southside five years ago and they haven't changed too much except in price. My partner and I were impressed the first time. There was no place to store our tricycle, but I could make arrangements by getting a car cover. The apartment was very nice, and if we were on the first floor, we could have a patio. They had a walking area all around the facility. They didn't have a lot of places that you could garden, but they had villas where you can work the garden with the people that do the maintenance. They mow the lawn and make sure that the plants are being taken care of. Everything was good there. The staff was very pleasant and easy to work with.

April 30, 2019

By Michelle

I am a friend or relative of a current/past resident

Brookdale Southside is starting to remodel so it looks very nice. It's clean and the food is good. My grandparents' room is nice. The staff has been friendly. They have an art room and people playing cards.

April 23, 2019

By Deirdre

I am a friend or relative of a current/past resident

My grandfather is in Brookdale Southside. It's spacious and they have a lot of activities for the seniors. I like the layout and the good room size. They have exercises, games, trivia, and bingo. They offer two meals a day with his program and he has to either pay for the third meal or just make it in his room. They have a swimming pool, a gym, a library, a computer room, there's paths outside to walk around, and little outdoor activities around the lake. The staff is very nice and helpful. They just have issues with their cellphone connections, which is my biggest deal with them. It's a clean facility.

April 19, 2019

By Colleen

I am a friend or relative of a current/past resident

The team has a customer service approach that is outstanding. With all the new buildings the experience of the team can be beat. T

January 16, 2016

By ndwff

I am a friend or relative of resident

On January 7th the residents of Brookdale were told the water supply would be turned off for construction activities on January 10, 2016 at 9:00PM. After the water supply was restored the residents were advised to boil their drinking and food prep water for a minimum of one minute prior to using. Brookdale Southside offered to sell bottled water to the residents for $12.00 but did not stipulate what size the container would be. The "all clear" to use water from the tap was given on January 14, 2015. My concerns are multiple: This is a private paying community for senior living. Brookdale Southside has seniors in Independent living, assisted living and memory care. Independent living apartments have their own kitchens. 4 days without drinking water is a long time for this age group. This is a community of many levels of understanding and ability to communicate. Not all residents are able to or do go to the mailroom on a daily basis to pick a paper notice from management. $12.00 for water? I purchased my mother several 2.5 gallon jugs from Publix for $2.75 each. This is a population at higher risk for complications from coliform exposure than the average population. Since the water outage and ban on drinking the water was due to construction being performed by Brookdale, Brookdale should have provided the water free of charge to all residents. The dining room used paper plates, plastic utensils and paper cups while the water was being tested for potability. I am sure this was thought to be a convenience for the residents but try cutting a institution cooked pork chop with a plastic knife. Shame on you Brookdale for not taking the needs of your residents into consideration in this construction. This was more than an inconvenience. It was disrespectful to your residents to charge them for water (which granted they did not have to buy from you at inflated prices but not all your residents drive or can carry boxes of water) and poor communication on your part to make sure all residents were taken care of.

Provider Response

Thank you for speaking with our Regional Vice President. We appreciate you providing feedback, and we will be sharing your suggestions with our team for further follow up.

June 30, 2014

By gil0338

I am a friend or relative of a resident

I liked that Carriage Club of Jacksonville provided independent, and then later on assisted living, and the activities that they have scheduled. My mother is in a two-bedroom apartment that is equipped with a full kitchen; it has a living room and a small dining area just off of the living room, an eating counter, and she also has a glass porch. The dining area is a full dining room; they offer lunch and dinner, but no breakfast. The facility is well-maintained. She gets a cleaning service once a week. The area itself has a full staff, and one director just for maintenance, so it is well-kept. They have a full-time nurse; she has made herself available to us in a matter of minutes when we call. The front desk is cordial; the management staff that we've been dealing with had been very, very helpful; and the general staff that is around, they make sure that they say hello to everybody. She would have picked another facility, but the key thing that drove her to pick this one was the full kitchen. You get thirty tickets a month for the meals and that is a negative. So, if you would eat lunch and dinner there, you would exhaust your tickets before the end of the month and then you would have to buy additional tickets, so it is unexpected expenditure for the residents.
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Photos of Brookdale Southside

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Services and Amenities of Brookdale Southside

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Offer Companion Suites (Memory Care Only)
  • Studio Apartments
  • Housing Extra: Cottages

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals
  • Room Service For Meals
  • Dining Extra: Special Dietary Menus


  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Party Space
  • General Store
  • Hiking Trails
  • Garden And Patio
  • Resident Parking
  • Security Gate
  • Pool
  • Spa
  • Features Extra: Library, Fitness Room/Gym, W/D In Apt.

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Internet Enabled Rooms
  • Wifi
  • Technology Extra: Emergency Call System

Health services

  • Medication Management
  • Physical Therapy
  • Nurse On Staff: Yes
  • Pharma


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Tai Chi
  • Fitness Room
  • Yoga
  • Gardening
  • Cooking
  • Arts And Crafts
  • Activities Extra: Computer Class

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • English


  • Resident Capacity: 317
  • Respite Care
  • Minimum Age: 65
  • Pets: Yes

Range of services

  • Physical Therapy
  • Occupational Therapy


  • Licenses: 7464
  • State Licenses: 7464
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About Brookdale Southside

Brookdale Southside provides a full range of choices for today's seniors. Choosing a senior living community represents a lifestyle choice and we understand that our residents are choosing much more than a comfortable living environment to call home. Brookdale Living's Jacksonville, Fl community delivers Inspired Independent Living, with the promise of Exceptional Experiences Everyday. In choosing this community, our residents have made a conscious lifestyle decision designed to deliver enhanced opportunities for pursuing health and life fulfillment through the exceptional independent and assisted living services, amenities, and opportunities we offer. And, the residents at Brookdale Southside can rest assured that as their needs change, we provide a variety of ancillary services and a Personalized Assisted Living environment that encourages residents to continue to live as they please while respecting individual preferences.

Optimum Life&reg and Celebrations provide an all-encompassing way of life that touches the lives of the residents of this independent and assisted living community, their families, and associates alike. Optimum Life&reg is a journey of self-discovery including services, features, and benefits that allow each resident to pursue their peak level of health, wholeness and fulfillment while balancing six key dimensions of personal wellness: emotional, intellectual, physical, social, spiritual and purposeful. As part of Optimum Life&reg, the mission of Brookdale Southside is to encourage our independent and assisted living residents to celebrate life each day. Inspired dining and vibrant lifestyle activities come together in our Celebrations program filling the monthly calendar at Brookdale Living's Jacksonville, Fl community with themed experiences, special events, and group activities that highlight different cultures and cuisines in a common venue of camaraderie.

Our Clare Bridge Place program serves those with Alzheimer’s disease and other forms of dementia. Each day, we promise to work to deliver Daily Moments of Success for each resident. The Clare Bridge Daily Path provides structure and activities each day designed to meet specific needs of those with dementia, while the Clare Bridge Dining Program, designed by a gerontologist and registered dietitian, helps residents in need of Alzheimer’s care retain the ability to enjoy and master the daily dining experience.

What Makes Us Special

Gated, resort style community, centrally located in the heart of Jacksonville, but tucked away in a private wooded setting. Near St. John's Town Center, beachesand nationally acclaimed health care systems. Brookdale Southside offers Independent and Assisted Living and Memory Care. Amenities include on site CVS store, pool, library, and chapel. Apartments have full kitchens with washer/dryers.

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Brookdale Southside

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