The Peninsula Regent

Offers Independent Living and Continuing Care Communities

10 Reviews
1 Baldwin Avenue, San Mateo, CA 94401
Call (844) 334-3818
The Peninsula Regent (844) 334-3818

Reviews of The Peninsula Regent

10 Reviews Write a review

Independent Living Reviews for The Peninsula Regent

Continuing Care Retirement Community Reviews for The Peninsula Regent

March 13, 2011

By Nancy Forster

Dirty Secrets

While the Peninsula Regent is well maintained, has a solid variety of programs the nasty secrets are what you cannot see. Our experience with the assisted living was very poor - women at the front desk responsible for the residents were indifferent, too busy reading their ownmaterial to check up on the patients. When they did encounter patients, they did not acknowledge them with even the basic courtesies. The rooms have an underground feel and the atmosphere is profoundly depressing. The place was so depressing for my mom that we hired a team of our own 24/7. The second dirty secret is in the sales process. The Regent is not incentivized to sell the apartments because the monthly rates are almost the same as for a person inhabiting their apartment. They provide no data, progress reports, suggestions, to the seller. Progress calls from them were rare - sometimes not for months. Call back times were 3 days typically. Their contract includes 10% of the buying price of the unit for the management right off the top. Of course they take the lion's share of the upside but that is to be expected. The year and 4 months that it took to sell my Mom's unit was par for the course. Our friends sale dragged on for 2 years. The sales function is so undermanned that a small staff handles sales of 25 - 40 unites at any given time (if not more- but it is impossible to know). The chance of their showing your unit is slim - and worse yet, impossible to determine. At closing, we were so frustrated that any dealing with the Regent had become toxic - we were not alone. Beware!

March 04, 2010

By pws

Need to work on follow through

My sister and I are looking to relocate my parents back to the community where they use to own a house for over 30 years. We requested a brochure as the information we had was four years old. Apparently, our request got lost and we had to chase them down. This certainly does not create a good first impression!
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About The Peninsula Regent

A one-of-a-kind retirement community that grows more vital every day. Here, retirement is the time for renaissance, the continued enjoyment of a fulfilling and vibrant life, all in your control. Explore the freedom that comes from the easy, resort style of living at The Peninsula Regent, surrounded by classic amenities, impeccable service, engaging activities and stimulating companionship, all within walking distance of downtown San Mateo. We strive to provide independence, security and peace of mind to our members, allowing them the freedom to focus on the most important things in life.

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