Sunrise of San Mateo

SR

Sunrise of San Mateo was very good. They were very warm to us. The rooms were light and airy. They have social activities. Basically all the communal activities happen on one level, which is helpful. They have outdoor patios, which I liked. They had a library, an activity room, a lounge area with a piano, and a movie room. They have one-bedrooms and studios. The staff member who accommodated me was great and very thorough. They were very good and they answered all my questions.

CaringReviewer140140

Sunrise of San Mateo was clean, and the staff was friendly.

Ellen288617

Sunrise of San Mateo seemed like a good place. They don't have a swimming pool or Jacuzzi which was something we were looking for for my mother. They didn't really have a lot of open space, but it seemed like a nice place. The rooms were very small, but the food was no better than average.

Provider Response

Jean123916850

I’ve looked at Sunrise of San Mateo and it was very nice but a lot more expensive. I just took a tour, so I don’t know anything more about that. The people took some time to show me around, show me the rooms, and explained the facilities. I was probably there for half an hour, so I’ve seen just a little rundown of it, but it looked very well-maintained and very nice. I just looked at a one-bedroom, and it had a half kitchen with a little sink, a cupboard, and a little refrigerator, which was nice.

DS3

Sunrise of San Mateo is a very clean place and seemed professionally managed. When we visited, they had the residents under quarantine, so we didn’t see many people. The whole place was very nice and felt comfortable. The staff was very professional, and they are very well staffed. The nursing staff was impressive and seemed to be ready for anything.

Kathy118861650

Sunrise of San Mateo was nice, but it was far away from where we are. I didn't see anybody doing anything. They were congregating and going to have a lecture that afternoon about some subject. We didn't see anybody doing any card playing or anything like that. It's the one that I would recommend to people investigating if they were interested in going into a facility like that. It was one of the nicer ones.

Anonymous107833550

Sunrise was really very nice. I really liked this facility. Everything was very clean, open, and nice. The rooms were lovely. The movie area was a little small, but the entertainment director was very nice. They had a library and different sitting areas. It was a good facility. The sales people and the reception people were nice.

Caring104425450

I visited Sunrise San Mateo. I really liked their memory care unit. The dining area was beautiful; it was all beautiful. The staff was friendly, and everybody who lived there seemed very happy and content. It was very clean.

Caring100230750

Sunrise of San Mateo is an older place. I don't think the location is very good. The lady who took us around definitely put us off. She was nothing to write home about. She was just in a hurry to take us around. We didn't see any rooms. That lady did not show us anything. We took a peek at the dining room, and we looked at the menu. They definitely need better management.

Provider Response

Sheilah5908

My mom did a respite at Sunrise of San Mateo. It is a really nice facility. This is another beautiful place where natural light comes in. It is very well lit. It is not dingy. It is very high-end but they really take care of everybody. They have around-the-clock care too. They are actually able to help if you're a diabetic. They have a really great activities director who brought in people to do beading with them, as well as painting with the memory care unit. You can have pets in this community. There is a lovebird in a sitting room. They have all-day dining. They have a beautiful dining room. They also have a bistro where they can get juice, cookies and crackers. They have shuttle bus service almost every day of the week. Their rooms are a little bit smaller, but they're very, very nice. Their bathrooms are a really good size for seniors. In every floor, they have a TV in the sitting room. There is a balcony and a patio that you can go out. The nice thing about Sunrise is that they have a garage underneath where family members can park to see their loved ones. They also have a washer and dryer. You can do your own laundry or they'll do it for you. They have a beauty parlor. They have movies every night. They even have a nice fireplace place and a library. Also, Sunrise of San Mateo is in a great location.

Caring85439550

Sunrise of San Mateo, so far, seems to be the one for my loved one. It looked great. This place was clean. They had a mix of residents who seemed very energetic. The caretakers and care master of the facility were very knowledgeable and seemed to be very caring there. They were very nice. They explained a lot of things to me about dementia and Alzheimer's, signs to look out for, etc., and I was very appreciative of that. The rooms were very nice. I know they have daily activities for residents there. The food looked good too.

caring84268050

The Sunrise of San Mateo was nice, and the people were friendly. They had like a committee of people who live there and were talking about things, what they wanted to change and what worked out, and it seemed very nice. It was a very nice place. They had movies, a book club, and an art class. The place was very convenient for walking because it was on a flat area, and the church that my mom wanted was across the street, so it was good.

Mari5

I love Sunrise of San Mateo. I would love to more in there. It feels like a dorm and maybe my kids would put me there someday. Grandma was there and it's an awesome place. I love the rooms. The staff are great and their food is good. The staff would even watch what you are eating; like when you are diabetic, they would watch your sweets or even your salt intake.

KindyLee

Sunrise of San Mateo was my favorite of all the facilities I visited. That would be my first choice. I think the staff there overall took the most time with us during the tour. Also their interaction with the patients was really genuine. The residents in turn were seeking them out and were comfortable with them. They were also smiling when we visited and seemed to be very comfortable being there.

Caring662281

The people at San Mateo are very friendly. The admissions people are the ones who were very friendly, very easy to get along. Help is very good, very well trained, and very nice. We always have food that's very nourishing, and we have loads of choices here.

marcw842

My experience with this facility over the last couple years has been extremely positive. The man at the door is very friendly, as well as the rest of the staff. The residents seem very happy here. I was impressed with the decor and desgin, it felt like a mansion.

j.mic

The assisted living facility that I had visited was just great for my family member. They had everything I could imagine that my family member needed and more. There were all kinds of amenities such as a reading room, tiny courtyard where the patients could get some fresh air, a reading room, a game room, and of course the basic necessities such as a kitchen, dining room, a television room and neighbors. The neighbors had made my family members experience the greatest there. She was always thinking that she would be alone and lonely but once she got there and made some new friends she was happy and fit right in. The level of assistance that she got was amazing from the staff. They provided her with the best service and always made her feel comfortable. Every time I came to visit they would always welcome me and make her feel as if she is the center of attention.

change is needed

My mother resides at this facility. She loves it there her care givers and the caring staff are phenomenal. Dealing with the management is a nightmare. Their only interest is their bottom line. They have tried several times to increase the level of care my mother receives -- they claim to champion their residents independence while adding on charges to the monthly bills for services not needed. Its a shame and their seems to be no one governing how these facilities conduct their business. More than three time in less than 3 years our bill has been adjusted incorrectly. I feel for the seniors that don't have family or a person to watch out for them.

Provider Response

BayAreaSW

I was just here a few days ago to speak with the staff (I'm a social worker) and to do a walk through. I've also had clients here--and have gotten feedback from them. This is an assisted living community that also offer memory care. PROS: - It's in a family-oriented residential neighborhood. It's close to shops and a park and is very quiet and nice. - The facility is nice, elegant, with quiet music playing in the lobby. It's medium size. - The rooms -- studios or 1 BR -- are spacious and come either furnished or unfurnished (though they prefer that you bring your own). - All the rooms are private and have big windows. - There's a snack bar downstairs that's always open. - The care staff is extremely friendly, and there's one staff member assigned to each resident for closer supervision. They're all well trained, attentive, caring, and very familiar with each and every resident. - Activities are good: poker, lots of outings, entertainers, tournaments for things like checkers, chess, cards. - The residents tell me the food is great, and they love the snack bar. CONS: - It's right off Camino Real, a busy street. - Parking isn't good. They do have an underground parking lot, but it can be hard to find.