Vi At Palo Alto

Sara J

The Vi is a continuing care community, but I can speak only to the Skilled Nursing portion. I was there for a month for rehab after surgery at Stanford. It was excellent! My mom was in a good one on the East Coast, and I was her caregiver and there A LOT so have familiarity with them. The ratio of CNAs to patients at the Vi was much more favorable than what I was used to with Mom's. When I pressed the call button, someone usually answered within a minute, and a CNA or nurse would be in momentarily. They were uniformly caring and competent. The Vi contracts for the OTs and PTs - and I had excellent ones! There was only one substitute PT I didn't care for, but didn't have to see him again. The facility is very attractive, with many outdoor areas (my room looked out at a small courtyard). The Skilled Nursing rooms are smaller than Mom's was, that's my only nit-picky complaint. The food was above average for institutional food. Overall, can highly recommend their Skilled Nursing.

Kay47

Vi was five stars. I had my spine fused, so I was there for rehab. The staff was outstanding, and the food was wonderful; you order from a menu and get exactly what you want and nothing of what you don't want. After three days at Stamford Hospital, I was moved there, but my insurance only covered the first 20 days, so I had to move or it would have cost me $5,000 a day, and I couldn't afford that. This place is for very wealthy people; their one-bedroom apartments start at $1M. I had physical therapy and occupational therapy, then we went over to assisted living to sing or participate in as many activities as we were able to. They were absolutely wonderful. The place was just spotlessly clean, and they were kind and caring people. I just cannot recommend this place enough. If I could afford it in 20 years, I would move there.

Robert76260450

The facility was clean and had no smell. The staff was fine and accommodating. They had an automobile that brought them to the doctors. They had a beauty shop. I thought it was a fine place to go to and I would recommend them to others.

Martin 1

The Vi is beautiful, it's wonderful, and elegant. Beautiful swimming pools, tennis courts, it's extremely attractive. If it's me by myself I would be living there. The rooms were big and lovely. I have no criticisms of the place, I thought it was just beautiful. The service, the waitress and the food that we had there are very elegant, I have no complaints. I had dinner with them. The food was very excellent. The problem was my partner, the person I would be sharing a residence with is a vegan. We inquired about that, but they said that they don't provide special diets for diabetics or gluten-free diet. But he's a vegan, and they prepared a special dish for him. They don't have special vegan diet. So that's the big problem. If it weren't for that I would move in right away.

Sonof

The Vi (formerly Classic Residence by Hyatt) is an outstanding facility. Of course it's beautiful, well-appointed and staffed. The residents are interesting and friendly and there is a schedule of events that keep people active and involved. The dining facilities are attractive and the food is good. The location, across the street from Stanford University and the Stanford shopping center, is convenient.

DarioCake

I was there as a "tourist" guided by a staff member of the Vi at Palo Alto.One thing that I can't forget is, that everyoe was very friendly. Even the staff members. The atmosphere was a little quiet and also sad. What surprised me the most was, that this "dark" atmosphere seemed to be normal and people get used to live with it, They were all happy, like a big family. At some places the Vi at Palo Alto was very luxuary (Decorations etc.) which is needed in Silicon Valley, which is one of the richest areas of the United States. I give the Vi at Palo Palto not the full 5 stars because of the unpleasant athmosphere at some places. All in all I enjoyed my trip there :)

SOLANA

The reason I gave the overall facility a "3" instead of a "2" is because of the following: Individually there were some great professionals, in particular the physical and occupational therapists were excellent as well as well as some staff members. The facility if beautiful the food is "5*. What was not satisfactory was the therapy facilities-which were meager - especially in light of the beautiful dining/grand piano room, etc. The staff while individually acceptable did not work as a team. I saw a great amount of delegation to the CNA's and the therapists when the nurses should have been involved. I had to remind the nurses of my meds, my need for my CPR machine, my need for my icing machine (at first I was told they did not operate -then when my doctor informed them to do so it was set up for me), I felt I needed to manage my care when I was in pain, fainting, vomiting, on medication and clearly not at my best. I have since had other rehab experiences to compare the Vi "tier level 1 to a 2nd level tier rehab. This facility although not as beautiful nor the food as gourmet was remarkable. The professionalism of the staff which clearly worked as a team, the facilities for therapy were exceptional, the nurses and the CNA's worked together - no caste system, the physical and occupation therapists were exemplary, I did not have to remind staff for meds or therapy treatment or to hook up any of the devices used for treatment. They followed through with requests, not having to ask over and over again. I do not mean to sound negative on the Vi...like I mentioned there are many good individuals especially the therapists. This is simply my comparison of the care I received at the 2nd facility. I'm ready to go home and feel that I have been provided the resources I need for follow up therapy and care.