Question 1

How does Bayview Villa keep residents' families informed about their loved ones?

Accepted Answer

We reach out to our families on a monthly basis in two formats; by individual updates and a monthly newsletter which is distributed to all family members simultaneously.

Question 2

What programs or activities does Bayview Villa offer to enrich residents' well-being?

Accepted Answer

We offer daily morning walks and/or chair exercises (whichever the resident is capable of safely performing.) We share daily News, History time, Board games, and we have movie time 3x a week with a special treat from the Chef.

Question 3

What ongoing training does the staff receive in dementia care?

Accepted Answer

In addition to State requirements, our new hires are required to job shadow for their first 30-days on the job and we also engage in dementia specific licensed courses on a quarterly, semi-annual and annual basis, in order to achieve the desired objectives.

Question 4

What transportation services does Bayview Villa offer to assisted living residents?

Accepted Answer

We have a passenger van to transport our residents to and from appointments and/or errands, and a commuter bus for those much enjoyed day trips or scenic outings.

Question 5

What ongoing senior care training does the staff receive?

Accepted Answer

In addition to State requirements, our new hires are required to job shadow for their first 30-days on the job and we also engage in licensed courses on a quarterly, semi-annual and annual basis, in order to achieve the desired objectives.

Question 6

How many staffers are on duty in the daytime and overnight?

Accepted Answer

Our standard ratio is 4 residents to 1 staff member and does not change regardless of the shift (day, swing, graveyard.)

Question 7

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Accepted Answer

Our Administrator and/or a Care Manager performs assessments on an annual basis. However, ad-hoc assessments are performed based on any changes in ones behavior, loss of appetite, fever, etc.

Question 8

If Bayview Villa accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Accepted Answer

We do allow for small pets but they must stay in the residents room. This is a safety preventative measure for other residents , who may be allergic, prone to falling, etc.

Question 9

What safety features or security measures does Bayview Villa offer to assisted living residents?

Accepted Answer

Each resident is equipped with a call pendant and each restroom is equipped with a call button; both connect directly to the front desk and staff members. We have hardwood flooring in all community spaces and bedrooms and each shower room is universally accessible. We have trees along our secured perimeter fencing, providing for a full and comforting scenic view.

Question 10

What safety features or security measures does Bayview Villa provide to protect residents who wander?

Accepted Answer

For the safety of our residents and staff, we've established and maintain an egress system.

Question 11

What is the care staff-to-resident ratio at Bayview Villa during daytime and nighttime hours?

Accepted Answer

Our ratio can fluctuate between 4-to-5 residents to 1 staff member, depending on the care the residents require. This is our standard ratio and does not change regardless of the shift (day, swing, graveyard.)

Question 12

Describe the neighborhood around Bayview Villa. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Accepted Answer

We are located in the Beverly Terrace neighborhood of San Carlos which is predominantly a residential neighborhood. We are conveniently located near the Highlands, Arguello and Heather Parks and less than 10 minutes away from the Carlmont Village Shopping Center of Belmont. The closest grocery stores are Devonshire, Safeway and Holly Market, and the nearest coffee shops and restaurants include, Starbucks, Cafe Bliss, Piacere Ristorante, Ya-Ua Yogurt & Pastries, and Subway. Our location is primarily car dependent, but has plenty of walking space.

Question 13

What makes the chef or dining program at Bayview Villa exceptional? What kind of menu can assisted living residents expect?

Accepted Answer

Our chef has been on staff for several years and knows each resident in our Community. He mixes things up for the residents to ensure they are experiencing a variety of foods, which is cooked fresh daily. Meals included a soup of the day, along with a variety of meats & mixed vegetables, along with a variety of fruits and fresh-baked cookies. Our Chef also ensures that any dietary restrictions are adhered to. You will often find him visiting with the residents in the dining areas, asking how they liked the meal and what they would like to have in the future.

Question 14

Describe the overall population of assisted living residents at Bayview Villa. What is their average age? What are their favorite things to do?

Accepted Answer

Our population ratio often fluctuates and our residents enjoy the diversity. The average age of our residents is 80 years old with a few outliers on both ends of the spectrum. Our residents enjoy listening to classical music or watching an Opera on PBS. We have a great outdoor area where residents can relax and enjoy the fresh air and wildlife or take a walk around the premises. They also enjoy board games (Dominoes, Bingo,) sing-a-long time, chair exercises, and Birthday celebrations.

Question 15

What places are near Bayview Villa or within walking distance for assisted living residents to enjoy?

Accepted Answer

We are located in the Beverly Terrace neighborhood of San Carlos and conveniently near Highlands, Arguello and Heather Parks. We are just a few miles away from Belmonts Carlmont Village Shopping Center. The closest grocery stores are Devonshire, Safeway and Holly Market and the nearest coffee shops and restaurants include, Starbucks, Cafe Bliss, Piacere Ristorante, Ya-Ua Yogurt & Pastries and Subway. Our location is primarily car dependent, but has plenty of walking space.

Question 16

What programs or activities does Bayview Villa offer to keep residents engaged? How does the staff engage residents' long-term memories?

Accepted Answer

We offer daily morning walks and/or chair exercises (whichever the resident is capable of safely performing.) We also have music therapy and therapeutic art classes. However, everyone's favorite is nap time to classical music.

Question 17

Is Bayview Villa affiliated with a hospital if more care is needed?

Accepted Answer

Bayview Villa is not affiliated with a hospital, which allows our residents the freedom to remain with their current Medical/Care providers upon moving-in. We work with all Medical/Care providers in support of caring for our residents.

Question 18

What techniques does Bayview Villa use to support memory care residents during mealtimes?

Accepted Answer

Our care staff takes a creative approach at mealtimes and works with each resident to help support their individual strengths. Some are more self reliant, while others need minimal to full assistance. The staff often sings or plays soothing music to help minimize any agitation that one may feel during certain times of the day versus others.

Question 19

How does Bayview Villa keep residents' families informed about their loved ones' health?

Accepted Answer

We reach out to our families on a monthly basis in two formats; by individual updates and a monthly newsletter which is distributed to all family members simultaneously.

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