The Trousdale

My mother is at The Trousdale. They've been really good. We got her place there and then the COVID hit, and visitors have been very limited for a while. They went to great pains to set up kind of a distance visiting, and she developed cellulitis in her legs and she had to be hospitalized. Then they lost her expensive hearing aid, she got kind of combative and refused medications, and it was kind of a nightmare, and we could only talk to her like through an open window; it was awful. Then she was well enough, and The Trousdale was good enough to accept her back into their facility, and the hospice kinda took over her care. She's pretty comfortable now, and we're very happy. We're very happy with Trousdale. I rate the staff a five, however there's some language barriers occasionally because a lot of the staff there are from different cultures and background, a lot of Asian, Filipino and Asian, and sometime there's a little communication problem. It's not serious, it's just that the communication is a little difficult with a few of the staff because English is obviously not their first language, that's all I'm saying. Her room is wonderful, the room is beautiful, the facility is beautiful, clean, nice, and it's very new. I'd say we're paying quite a bit and sometimes I feel that they call us frequently with problems and requests. The staff is very caring and very nice. There's a little bit of language problem once in a while, nothing serious. We're very happy with it. It's very expensive though; it's $10,000 a month we pay and oftentimes over the year they've had problems because she is suffering of course from dementia. She gets a little combative when it comes to the cleaning, the dressing, the giving of medications, and they don't seem to have a good handle on that. We get a call once or twice a week: "Your mother's not taking her medicine." And I just feel like, "Hey, you're the professionals, why can't you guys figure out a way to get around that combative behavior?"