Cadence Millbrae

F.

Cadence Millbrae has been a very good and helpful facility. My mom is in their assisted living. It's very nice, clean, and very welcoming. Their rooms are appropriate for my mom's needs. The staff is very friendly and very approachable. Even the residents there are very nice. For activities, I know they have a mahjong area, a piano, and outings. They have a lot of options. They also have a library. From the beginning up to now, all of them have been very helpful. The communication, emails, texts, and telephone calls have been good.

Paul

Cadence Millbrae was definitely nicer than the other place I toured. The whole setup was a little better and more expensive. They're in the middle of construction on parts of it, so it was a little hard to judge them on the cleanliness and upkeep. The person who gave the tour was really very good. She was very friendly and seemed to know what she was doing. We saw somebody eating in the dining area, and the food looked really good. They had a lot of sitting areas for people to just be with chairs and stuff, and every floor had a few different areas. They can just go out of their rooms and socialize or just sit and look out the windows, which was really nice. The rooms were pretty bright and sunny.

Rita

We have recently signed in with Cadence Millbrae. We just completed the paperwork this this week, so my mom won't be moving in until 2022. The pricing was very good. They are newly remodeled. The community director and the sales director were very friendly. The staff that we met, they all seemed very pleasant. From what we saw, everything looked very clean. They're still remodeling, so some common areas are still from the old facility. All the new ones are very updated and modern. We only went to the model room and the dining area. We saw the arts and crafts room, and that's all new. They have arts and crafts, games, and puzzles. There was an ice cream social going on when we visited. There were also movies.

Deborah

I had an in-person tour of Cadence Millbrae. The facility is beautiful. It seemed like they had a lot of activities, but it was just way out of my price range. There was a sitting exercise class going on while I was there. They have an art room. I saw the dining room and two different units, which were very nicely appointed. They were pretty small for the price they wanted. The staff members were very friendly and very knowledgeable. Everyone was masked, and they had hand sanitation stations throughout.

Provider Response

James

My father was a resident of Cadence Millbrae. His experience was good. They were able to get him in quickly when we needed him to be placed from the hospital. The care he was receiving there was high. The Cadence staff did well. The staff members were professional and caring. In the memory care facility, what they offer is security. The people know that the family members are secure. They're getting very nice care in a very safe environment, meaning they can't leave without somebody helping them and assisting them out and all that. So you're not going to have them wander off or anything like that.

Provider Response

Reviewer#RD071121v

My dad has moved into Cadence Millbrae. He is in independent living right and will likely be in assisted living coming up here. It's all great. They provide the basic needs and have been incredible to work with. They're very accommodating and super supportive. My dad seems happy there. It seems they have a lot of music. The room is nice. He has a studio apartment. It's small but it's functional.

Karla

The tour we had with Cadence Millbrae was really good. It's a really big community with multiple buildings, and it seems like a lot of people are there. It's like a self-sustaining town. They usually have other activities to do, but they haven't had any lately because they're really trying to be careful with COVID. I think the lady who assisted me was very nice and very informative. She gave me all the prices, the floor planning, and everything else. She explained to me what "level of care" means and how to get assessed by the nurse. The rooms are really roomy and pretty big for a one-bedroom or studio. They are currently under renovations, and I think they're going to make it more modern, so it's pretty good. We also didn't see any trash; I think it's pretty clean there. They had railings on the side of the walls, too.

SR

Cadence Millbrae is a three-story community. That's the downside to it. They have a lot of social activities. The person who took us around was very informative. They try to do a lot of community things, too. The rooms are very light and open, but the bathrooms are small, which would be a hindrance for my mother-in-law. You could not take a walker into the bathroom. There were countertops and pull bars that were close by, but there wasn't a pull bar right next to the toilet. It was more toward the shower. I really liked Cadence Millbrae. The drawback was that it is a three-story community. Because it has three different floors my mother-in-law would constantly need to be escorted around.

Mark

Cadence Millbrae has been good for my mother-in-law. She enjoys it there and they take care of her well. They have good service. Everything's fine and they're going to remodel it. They have music, bingo, and readings. Their staff is competent, and the food is excellent.

Jim

Cadence Millbrae was rundown. The carpets in the common areas were very old. It was very '70s or '80s, but the prices were cheap. They said they're going to start a refurbishment program very soon, and it really needs major remodeling. The rooms were too old and rundown. It was not impressive at all.

Provider Response

Bradley

Cadence Millbrae was beautiful. The person who accommodated me was exceptional. The apartment was very nice. It was a perfect size. Their lobby looked classy. We had lunch there and it was delicious. The community was perfect.