Cadence Millbrae was rundown. The carpets in the common areas were very old. It was very '70s or '80s, but the prices were cheap. They said they're going to start a refurbishment program very soon, and it really needs major remodeling. The rooms were too old and rundown. It was not impressive at all.
Provider Response
Dear Jim We appreciate your constructive feedback of our community. The community is 30 years old and as you indicated has that feel of an early 1980's community. Upon taking over ownership and management of the community in August 2018, Cadence Living fully committed to the updating and full renovation of the building as well as improving upon the quality of the services to the residents. We are currently 4 months into a multi-million dollar renovation that includes all apartments and all common areas of the community. Those renovations are quite notable on individual apartment floors and on the exterior of the building. It is a process that will take at least a full 12 months to complete however our current residents are very pleased with the areas that have been completed thus far. I think you would see upon a return visit the updating that not only has been completed but what is yet to come and we would welcome the opportunity to provide you with a special one on one tour. Please contact Treva Whalen, Regional Director of Operations.
