I didn't like Solstice Senior Living at Austin. There was very little diversity in the population. They had entertainment for people who might have been in the 100s, not in the 80s where most people are now. I was not impressed by it. The ambience outside was fine, but the population was all white, which I have nothing against. However, if there's no diversity in the population, what do you expect to live as a minority. The facility had a part where the smell was horrible. It was not a clean smell. I wasn't impressed with the structure of the building. It's very old, and everybody looked sleepy. There was music, but it's the early 19th century and it was not to my liking. The staff was very aggressive, in that if we didn't sign now, we may not have the same prices and that they're going to increase the price of the monthly rent.
Solstice Senior Living at Austin
Offers Independent Living and Continuing Care Communities
21 Reviews
2603 Jones Rd, Austin, TX 78745
Call
(800) 385-2527
Reviews of Solstice Senior Living at Austin
Independent Living Reviews for Solstice Senior Living at Austin
October 18, 2019
I visited this facility
September 04, 2017
I am a friend or relative of a current/past resident
A relative has lived here for many years...the earlier years were the best. Once an independent living facility, the residence now takes people on walkers and in wheelchairs, basically people in need of assisted living as long has they have outside (paid by resident) assistance. Recently the facility began taking memory care residents. This facility is open during the day and there is no on onsite at night to monitor needs. They do provide Great Call, but my family member cannot get her unit to keep a charge. Also, the 3 story building, with the dining room on the upper level, has one small elevator. With walkers and wheelchairs, it can take an hour to get to meals, so some residents go up at 10:30 or 11 am to avoid the rush. If there were a fire or power outage, those with the most mobility needs would not be able to get out of the building. The maintenance people are overworked and are usually not available on the weekends. I have been trying to get my relative to move, but we have not found a place more convenient to his doctors.
Provider Response
Hello moonwatcher, my name is Katie, I work for Holiday, and I'd like to thank you for reaching out and sharing this feedback with us. While I am very sorry to hear these comments and reflections of your experience, I am so happy you took the time to provide us this feedback. We want to make Englewood Estates the best possible place to live for our residents, and can not do that with open and honest feedback. I'd like you to know I am taking these comments to the appropriate parties and sharing with them; but please, if you have additional feedback, we would really like to hear from you. Again, thank you so much, moonwatcher, for reaching out and sharing this with us. We hope you have a wonderful rest of your day, and to hear from you very soon. --Katie
May 27, 2017
I am a friend or relative of a current/past resident
I have been very disappointed in the food served to the residents. The only meal that is good, and it is good, is the breakfast. For what they pay and the recent increase in monthly costs, the food should be excellent. I know the staff turnover reflects management issues. Perhaps it is time to send someone from corporate to oversee and help return this property to the standards of the rest of the properties.
Provider Response
Hello with3sons, thank you so much for sharing this feedback with us. Our Resident Relations team would really love to get in touch with you to further discuss these concerns; at your convenience, please, give us a call and get in touch with us. We can be reached anytime by phone at 800-370-8331, or email resident.relations@holidaytouch.com. We look forward to hearing from you soon, thank you so much once again!
March 31, 2017
I visited this facility
Englewood Estates was very nice. The lady who gave me the tour was extremely friendly, and I was so impressed with her bubbly nature. The room that I saw was acceptable.
November 28, 2016
Other
My father lived in this facility for 8 years. He passed away yesterday. Because he did not give 30 days notice, he's being charged for another month! Absurd. We had to stay on the staff constantly to have his room cleaned. He constantly had ants. They rarely if ever contacted us when he fell or had any emergency issues. They allowed all sorts of solicitors into the building from tax preparation to foot doctors never informing family. The worst thing of all is that my sister's ashes were stolen from his room because they were in a silver box. Disgraceful and disgusting. I hope by giving this review we can help others avoid the mistakes we made.
Provider Response
Thanks Dandon, for leaving us this response. My name is Katie, I work in the home office, and I want to say we appreciate your reaching out with this feedback. I'd like to learn more and follow up with you on this matter very much. If you can reach out and share your contact information with our Resident Relations team, they can look into this matter and provide further follow-up with you. We can be reached by phone at (800) 370-8331, or email at resident.relations@holidaytouch.com. We really hope to hear from you soon to try and work with you on this matter. Thank you so much!
November 23, 2016
I visited this facility
Englewood Estates seemed like a wonderful place to live. I met some nice people. I visited several rooms, and they were great. They were very spacious and well laid out. Every room had a refrigerator and a stove. It had a great access to the laundry room down the hall. The food was wonderful. The meals were just fantastic. I would recommend them without hesitation, but it was just a little expensive.
July 31, 2016
I am a friend or relative of resident
This has been our families first experience with an Independent Retirement Center. I wish I could give it a higher rating, but I cannot. The management goes over the top to be nice when you are looking into the property, but after you move in reality hits. We find the on sight managers to be condescending and not particularly helpful. There is frequent turnover among housekeeping who also serve as dining room help. The maintenance team, staffed by 2, seem to have way too much to do. The building is old and not well maintained. For what my parent pays to live at Englewood, I feel like the owners make a big profit and aren't too concerned about finding the best management team or taking care of the property. It hurts my heart. Food is getting better...one upside! Oh, and the residents are pretty terrific...just wish they were more respected!
Provider Response
Hi, my name is Katie, and I'd like to thank you for reaching out and sharing your feedback with us. We love what we do, and consider it an honor to get to serve seniors - so when we receive reviews such as yours, we are very motivated in learning more so we can work to improve the level and quality of service and care we provide even more. We're very sorry to hear about your father's negative experience at Englewood Estates, and want to try and make it right.At your convenience, can you get in touch with our Resident Relations team at 1-800-370-83 31, and share with them additional detail? We want to make sure we get this right, for you, and all our residents!
May 10, 2016
I visited this facility
Mom loved living at Englewood Estates because the place that she lived was almost like a standalone home. She still felt really independent other than the fact that toward the end of her living time there, she got really lonesome and it didn't provide itself. She lived independently and not in the main building. And she needs to be around people more. But she loved it there. They clean her house once a week. The people that live there were expected to take care of themselves and do whatever needs to be done on their own.
They had activities but she did not participate a lot in it because she had to walk into the building anytime she wanted like eat a meal. It was a good long couple of blocks to even get in there. She lived in a big 2-bedroom unit. They also had 1-bedroom and studio. They had more to choose from. The residents kind of watch out for each other and kept up with each other.
January 29, 2016
I visited this facility
Englewood Estates was terrible. I put down a huge deposit, but then they would not return it. We talked to the head office, and they finally returned my money. It was an apartment building. It did not appear to have much staff. You get a room for the rent, and then you pay extra for everything else. The staff were accommodating when I visited. The place was not suitable for my mother, and I did not realize it until I read all the materials they gave me.
Provider Response
Hello Larry, my name is Katie, and I work for Holiday. I'm happy to hear you found our staff to be accommodating and that we were able to find resolution to your concerns, and am also very sorry to hear we did not get the opportunity to serve your family. To be clear, our communities are all-inclusive; along with a private apartment, our residents also receive 3 chef prepared meals every day, access to transportation, and a robust activities+enrichment program (and so much more). We thank you again for your interest, and wish you well in your continued search for senior housing! Thank you, Katie
November 30, 2015
I visited this facility
I was not impressed with Englewood Estates and wouldn’t have been interested in living there at all. Their kitchen wasn’t like a regular kitchen where you have a little refrigerator, and the cabinets were not very nice. I didn’t think the room was as nice as where I would like to live. The staff was very nice but had so many things to do that they did not have time to spend with me.
June 29, 2015
I visited this facility
I visited Englewood Estates. I like all the safety facilities that they have, and the people are friendly. Everybody is great. It's safer there than living by myself with my dog. Every single day they have activities for everybody from games to get-togethers to live entertainment. As far as I am concerned, I asked questions and they were answered properly. I met so many friends, and I feel that they are a family now, even if I am not living there yet.
May 28, 2015
I visited this facility
We visited Englewood Estates, and we really like it, but their buy-in fee is rather steep. It is not too far from where I live. It was great. They were very helpful, and they were all very nice. The place is really attractive. But they didn't have as many apartments available there. They offer the same kinds of things like transportation everywhere. They invited me to lunch, but I didn't do it because I didn't have time. I like the location because it was in a nice neighborhood. If someone were to ask, I'd tell them to go visit Englewood Estates because it is a very nice facility. It was quite good.
January 06, 2015
I am a friend or relative of a resident
Englewood Estates is independent living, so it’s a good transition for my dad from living in the apartment. They provide 3 meals a day, seven days a week which is the main problem for him. He now has to socialize with people and eat, and that is one of the things that is very good for him. This place is a 3-story building with 24hr on-call staff, and they have security. They have lots of activities, and it’s a wonderful place for my dad. They clean the bathroom, and they have a piano in the central entry room.
July 19, 2014
I am a friend or relative of a resident
Englewood Estates is the facility that I moved my mom into. It's independent living, and it's not as expensive as the other facilities. We've been very pleased with this place. The meals are good, and the upkeep of the facility is good. They do exercises in the morning. They have a younger activities director, and she is doing a really good job. She will do something every other week, and she will do little day trips, and that has been particularly successful. The residents really seem to enjoy that. For the money they pay, it has worked out well for us. I think Mom is pretty happy there.
June 30, 2014
I visited this facility
I checked Englewood Estates, and I saw that they have a nice-sized bathroom, which I think will help my mother. The place looked clean, and it didn't smell odd or anything. We didn’t eat there, but I saw that the dining room was very well appointed, and it has a very nice view of the outside. So far, I like the staff and the facility itself.
May 30, 2014
I am a friend or relative of a resident
My mom went to Englewood Estates. She liked it, as well as the people there. It was close to where she used to be, her doctors, and even the groomer for her dog. I liked her place. They cleaned her room once a week, provided her three meals a day, and there were lots of activities. They had a community room, and the dining room was where they played bingo. The lobby area was where they set up activities, like jewelry day. They set up jewelry and did their hair. The only thing I was upset about was they couldn't seem to keep the staff.
January 31, 2014
I visited this facility
We had a good tour at Englewood Estates. The problem was that they didn’t have enough space for us. We need a larger apartment than what they have there. The staff were knowledgeable and courteous. The food was average.
December 30, 2013
I visited this facility
A friend of my daughter suggested to me to look at Englewood Estates because her father who lived there liked it. So, we visited it. It was good and it was an independent living. They had little cottages at the back and I really liked that concept because not many of them have that. That meant we could keep furniture and stuff. The facility was nice. The dining room was nice and the people all looked happy. It was a nice environment. If you could walk, you could go to the main building where you eat. However, if walking was a problem, well I guess you would need one of those carts or something like that.
December 30, 2013
I visited this facility
Englewood Estates was wonderful. They had so much activities for the people that live there. They called and invited me frequently. I would be there tomorrow for lunch. Even though I had no plan of moving there, they were so nice to me. They took me any time I wanted to stop by and had a meal with them. I told them recently that my living situation would be changing. But if I was going to stay here in Austin, they would be my first consideration. I had a friend who lived there and she was very happy there.
October 29, 2013
Other
Be very, very sure you want to live here BEFORE you sign the contract. My stepfather thought this is where he wanted to move with my mother. While being shown the unit he wanted, the Englewood employee mentioned that another couple was interested in it and if he didn't want it she would be calling them. She made this comment several times. So my father signed the contract in a room with three Englewood employees but no one representing his interest was in the room at the time. After a very sleepless night and a very upset wife (she has dementia and does not want to move from their home) he called the very next morning to say he had changed his mind. He was told he would be responsible for three months rent. The contract he signed does make that statement, but it plays with words and has a very heavy handed arbitration agreement. He has had over $7,000.00 drafted from his account, while they were out NO money and they provided him NO services. When we tried to talk with the staff, we were told that the company (Holiday Retirement) changed their contract a few months ago because they found seniors leaving after one or two months so they wanted them to stay for three months to give them time to "assimilate". I do not know how other facilities handle contracts, but I do know how Englewood does and I want other seniors to be aware of this before they sign anything with them.
February 17, 2013
I visited this facility
Horrible people!!! Contacted them in October to discuss the possibility of my grandparents living there. Shortly after my grandmother had a fall and was admitted to the hospital. After receiving several follow up calls I informed a Sid that my grandmother would have to be in rehab for at least two months and that I would call them once she was recovered. I still received a phone call from Englewood Estates at least once a week. After getting fed up with the constant harassment I informed a fellow that called that I believed they were just money hungry and I no longer would even consider doing business with them and to please stop calling. The calls didn't stop. My grandmother passed in early January. I ignored the phone calls for about two weeks (I was receiving calls about twice a week now) and then I called back to politely let them know that my grandmother had passed and to please stop calling as it was upsetting me. I kept receiving calls from "managers" who after I told them "my grandmother passed but your company still wont stop calling me," would apologize and tell me it won't happen again. It's now mid February and I'm still receiving phone calls. PLEASE STOP!!!!!!!!!!!!
Provider Response
We're very sorry that you have been experiencing these issues and apologize for the calls. We would like to take care of this matter for you but need some additional information. Please contact our Resident Relations Department at 1-800-370-8331 or email them at Resident.Relations@holidaytouch.com and we'll resolve the issue. Thank you.
Costs for Solstice Senior Living at Austin
Services and Amenities of Solstice Senior Living at Austin
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
- Housing Extra: Cottages
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
- Dining Extra: Private Dining Room
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Hiking Trails
- Tv Room
- Resident Parking
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
Technology and entertainment
- Cable In Rooms
Activities
- Offsite Activities
- Lectures Discussions
- Wii Sports
- Fitness Room
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
General
- Minimum Age: 55
Costs
About Solstice Senior Living at Austin
Independent living is just that, you live independently enjoying the company of your friends and neighbors while we provide the convenience of restaurant-style dining, housekeeping, laundry, transportation services and much more. We believe you have earned the right to a care-free lifestyle. Let us do the daily chores so you can do the daily fun!
