Chapel Manor

Jennifer

My mother stayed at Chapel Manor for rehabilitation. The staff was welcoming, but it was not aesthetic. It's just a building. When you walk in, it has kind of a hospital feel. She did not like the food. She said the food was cold. The staff was very attentive. They were empathetic. You could visit at any time, so that was a good thing. There was no restriction on when to visit. They had activities. They had bingo, special events, and parties. The place was nice, but the rehab wasn't the best. If she had to go back, she probably would go back there.

Provider Response

MiMiTruong

My father in law was admitted to Chapel Manor on March 6th. First night there was horrendous. We witness a resident in a hospital gown, back exposed with adult diaper pulled down below her buttocks nonchalantly drinking a cup of water in front of the nurse's station. And the nurses didn't say anything to her to cover up. Second day, I came back to visit my father in law and they served him a hot dog with beans (REMIND YOU HE JUST HAD A DOUBLE BYPASS 3 WEEKS PRIOR) and has heart failure and they serve him a microwaved hotdog with canned baked beans. They also gave him a brownie as if he isn't a diabetic!! Fast forward to March 11th, they shut down access to visitors due to covid and we were informed March 16th, a staff member tested positive for COVID. He was due to be isolated with no physical therapy and nothing to do at all while he laid helpless. He had a roommate who would wander the hallways after every one was being told they need to isolate in their rooms due to the possible COVID infection due to staff members being positive but residents didn't adhere. Well on April 9th, my father in law was due to come home and in preparation, I called and spoke with the Nurse Manager and requested they tested/evaluate him once more before he comes home to my and the kids knowing COVID was just in the heat of things. I mentioned he complained about breathing and fevers and they said it was because of his double bypass and they are preexisting conditions and NOT related to COVID. He came one April 9th and suffered his 2nd heart attack at home with us and was rushed back to Temple Hospital. On April 10th, while at temple, he was getting prepped for his ICD Surgery and sure enough we get a call from Temple to inform us that HE WAS POSITIVE for COVID and will not be able to get his surgery done so instead, he was sent to the Boyer Building for isolation. When I informed Chapel Manor, they were speechless trying to defend their decision after I made it clear I have two kids in the house and my husband works outside of the home and we can't risk it! They honestly couldn't respond. Well today, (5/21/2020) on the Inquirer, PA announced all nursing home facilities and the COVID stats, Chapel Manor is claiming 123 Residents are infected, ZERO Staff were infected which is a lie since they informed us they had to send the positive COVID staff and suspecting staff home and now 23 Deaths!!! How dare you lie about the health and well being of humans when you are meant to protect the health and well being of humans!! you should be ashamed of yourself!

Provider Response

Rita407206

My mother was in Chapel Manor, and I couldn’t stand the place. The place and the patients were dirty, and the patients who couldn’t feed themselves were not being fed properly and had food all over themselves. The place was a disgrace. The patients weren't bathed, their clothes were dirty, and they didn’t wash them.

Judith37

Chapel Manor helped me a lot. When I got here, I had an operation on my back, they fixed my back, and they helped me with my leg. I got around with a cane. Most of the people cared about you. The food is terrible, but other than that, it’s a good place. It’s very clean, and they clean my room all the time.