The Hearth at Drexel

Reviewer#DT0209

I did a tour of The Hearth at Drexel. The main mansion building is lovely. I would say it's a nice place, but it's on the small side. It was well-kept and clean. It was older-style architecture. The mansion house is a mansion house; it's an old home. That's where the office buildings are, in some of the main rooms. That's 1920 or 1910 or something, the rest of the buildings are built to fit in architecturally with that. The staff was lovely. She was a very nice young woman. She showed us around, showed us everything we wanted to see, and explained things pretty thoroughly. The issue there is that the rooms of the apartments were designed for single people. For a single person, it would be fine unless they're used to a lot of space, but it's pushing it for a couple. There are only two 2-bedrooms in the entire place and they are full. Some of the places in the upstairs were a little bit more worn as they were. But all of the places that people spent most of their time were kept up nicely. They have a salon. We did not learn about a chapel; I don't know if there is one. I thought I saw one in their literature, but we didn't see one when we were there. I know there are services, they have a chaplain who comes and does discussions and usually is in their library.

miss my parents

This review is for the memory care community, and I should start by pointing out that it is important to evaluate a facility based on the specific needs of your loved one. In hindsight, this was not a good place for my parent who was very warm and loving and needed a lot of human contact. They are not able to effectively provide that here. The facility is beautiful. The activities director is fabulous and really worked with us to accommodate our parent’s interests. But the most important part of a care community is the caregiving staff who takes care of the residents 80% of the time. In this area, the Hearth fails. They are understaffed and apparently don’t pay enough to get top quality caregivers. It is normal to find residents parked in front of the tv with caregivers on their phones not taking the opportunity to interact with or engage the residents who need it. It is unusual to find the caregivers smiling or being warm and kind. They manage the residents as opposed to really caring for them and engaging with them. This really hurt my parent, and I’m confident it shortened their life. Another concern is that care records and plans are not fully computerized which, in our case led to medication errors and inconsistent care. Sadly, there are not many better choices...I can honestly say we looked at them all. In my opinion, the best approach if your loved one can’t stay at home, is to plan to augment a facility with some private care...especially in the evenings and at night.

I.W.765365

The Hearth at Drexel is in a historic mansion with beautiful furnishings, antiques, and statues. We rarely saw a resident the whole hour we were there. The place is not even half occupied, and I like that. I only dealt with the salesperson, who was excellent. They have a lot of variety of rooms and apartments. Some of the rooms were not ideally laid out, but I think they did a good job at it. Each floor has its own dining area, and everything is first class. There were fireplaces in the middle, a patio you can eat on, and is beautifully landscaped. It's luxury.

Jennifer Maroun

I love this place. My grandmother has been here for about a month. The care and respect she is receiving is beyond what we hoped and prayed for. The staff is friendly and always willing to help. I can't say enough how attentive they are and my grandmom had a medical problem and they were quick to communicate with family and stayed with memom until family could get there. They remained engaged and concerned for her throughout the process. If I could give this place 10 stars I would!!!