DO NOT ALLOW YOUR LOVED ONE TO BE SENT TO WESLEY ENHANCED LIVING.
My sister recently experienced a health emergency that led to her not being able to walk or do normal day-to-day activities herself. Prior to this, she lived alone and was a very independent and active woman. She spent a few weeks in the hospital before needing to be sent to a rehabilitation facility for daily physical therapy.
My sister was then sent to Wesley Enhanced Living Main Line. During my first visit to see her, everything inside the facility appeared clean and everyone we met was nice. Things quickly changed, however, and within a day it became clear that the nurses and aides at Wesley were not doing their due diligence, to say the least. When arriving for my second visit, the patient across the hall was screaming “HELP ME, GET ME OUT OF HERE” repeatedly. No one came to check on the woman, who continued to scream during my next few visits until eventually the nurses just closed her door and continued to ignore her cries for help.
I tried to go to Wesley almost every day to see my sister. When I was not there, I would call for updates but my phone calls were never answered. My sister would call me on her own phone crying, and told me that no one would check on her or come to see her when she would press the call button for help. The nurses were giving her laxatives and then waiting close to an hour when my sister would press the call button for help to get to the bathroom. Even worse, my sister is a diabetic who needs daily doses of insulin. The nurses and aides were not being consistent about giving her the insulin, and one day during her stay her sugar levels were so high that they could not wake her up.
The physical therapists were actually very nice, but since she was only with them for a short period of time every day, my sister was not moved around at all by the nurses and aides and eventually developed a painful bed sore. There was one aide in particular who I witnessed on multiple occasions come into my sister’s room and not speak to her or ask how she was doing or what she needed. She was extremely rude and was not treating my sister with any semblance of respect.
During her final day at Wesley, my sister called for help to get to the bathroom. A nurse helped her up, and then left her unattended. My sister’s medical notes stated very clearly that she required 100% physical contact at all times when standing. Because she was left unattended, she lost her balance and fell backwards, hitting her head and getting a concussion. She was sent back to the hospital, and was so frightened at the thought of going back to Wesley that a caseworker from the hospital got involved to ensure her safety and transfer to a new facility.
I spent every day that my sister was at Wesley worried for her safety and well-being and concerned at the care she was being given. Please do not send your loved one to this facility.
Hi Mary. It's our goal for each resident to receive the highest quality of care at Wesley Enhanced Living. While we’re unable to publicly discuss specifics regarding your sisters or other resident conditions or circumstances, please be assured that case notes have been reviewed and policies and procedures were followed in all instances. Please feel free to contact our Executive Director, Mike DeStefon, directly to discuss the details surrounding your experience for further clarification of protocol that was followed.