11150 Resort Road, Ellicott City, MD 21042
4.1
(36 reviews)
"We ended up going to Encore because the price was a little better, and they also have a skilled nursing onsite. It was a beautiful place, and the rooms were very nice. It's new, and they have skilled nursing on site in a separate wing, so if there would ever be a need for skilled nursing, they wouldn't have to leave the facility, and they actually have physical therapy and occupational therapy with therapy rooms and all of the actual equipment on site. They have 24/7 nursing, so that's another thing. That there is always a nurse around the clock should something happen. And my father's primary care physician happens to have some other of her clients that are there, so she kind of visits in an unprofessional way; she visits them through her church, so she'll stop in and see my father when she is visiting people from her church. The staff members are professional, and they care about the residents and desire to do a good job. It's an extremely clean facility, there are no odors, and it is very nice. The staff seems to be oftentimes rushed, so it seems that they might be a little understaffed although he is cared for very well. I know, for example, that in the main dining room, it takes quite a long time to get served. They only have a couple of staff working to bring out the food, and apparently, they got a lot of complaints about that. But, overall, it is a very nice facility, and we've had excellent care for my father. Family can dine with them during any meal, and they can come 24 hours a day if they ever need to; if it is after hours, you are given an access code, so if you wanted for some reason to visit at 3 am, you certainly could. They have all kinds of wonderful activities that family members are welcome to join in -- like I've sat in on several concerts with the,m and it was absolutely fabulous. They've got some really good entertainment -- I was really impressed -- and they've got exercise classes and what not. My father has actually done so much, he has greatly improved both physically and mentally at Encore, and he's only been there since the end of March. He was primarily wheelchair bound, and now he is using a walker and walking. It is really good, and he's got a fairly severe heart condition, which they have to monitor very closely, and they’ve been doing an excellent job, which he hasn't had any problems; he's had no hospitalization, so they are really on top of things. "
Pricing not available





