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Autumn Lake Healthcare at Waugh Chapel

1221 Waugh Chapel Road, Gambrills, MD 21045

(800) 558-0653 (Caring Family Advisor™)

3

(14 reviews)

Offers Nursing Homes

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Autumn Lake Healthcare at Waugh Chapel
Autumn Lake Healthcare at Waugh Chapel
  • Top rated on Caring.com

Gambrills, Maryland 21045


2.9

(14 reviews)


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Nursing Homes

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studio, one bedroom apartment


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Reviews of Autumn Lake Healthcare at Waugh Chapel in Gambrills, Maryland

3

(14 reviews)

  • Facility

    4.2

  • Staff

    3.6

  • Food

    2.8

  • Activities

    2.8

  • Value

    2.9

Lauren

5

January 25, 2024

I am/was a resident of this facility

I was at Autumn Lake Healthcare at Waugh Chapel. It was a beautifully laid-out community. The nurses overall were superior. The cleaning staff is A-plus all the way. The staff was very professional, courteous, and kind. They knew their stuff. The administrative staff, the ones I had experience with, were good. The only thing I might have had a problem with, which they could improve while I was there, was maybe the kitchen. The meals were OK and that's about it. Other than that, their maintenance and everything was fantastic. The building was beautiful, even though they had a weird setup for the heat. Three rooms shared the heating controls, instead of being individually controlled. That's something they need to fix, they need to make it individualized in each room. They seemed like they had good activities, but I only participated in a couple of them. They had game nights, card nights, and people coming by to do a musical concert.

johnny E

1

October 3, 2023

I am a friend or relative of a current/past resident

Well when I went there to check it out for my wife it looked clean and pretty nice to some I had visited.My wife went there for short term and was put in long term until. I had asked 3 different times to Administrator.Never happened she was going too long with out being cleaned up over 3 weeks with no shower . Ants were in her bed told them about nothing ever happened . Taking her out of there . JUST can’t believe 1 tech for 19 patients 1 day .. So very disappointed called Medicare.

stephen sussman

5

August 21, 2023

I am/was a resident of this facility

going there was the best decision my wife and i made. awesome care.fantastic rehab available,meals were very tasty and a large variety, nurse staff HELPFUL AND CAREING.CLEAN SPACIOUS SINGLE ROOMS . activites were aplenty and fun and mind stimulating. office staff kept me aware of any issues that might arise while i was there . weekly reports were done on my progress in the rehab center. bathing was available if needed . doctor visits every day to check with me on my wound care and overall wellbeing.

Provider Response

Thank you for your beautiful review! Our team works so hard to provide an exceptional experience, so your words are appreciated more than you can know. We look forward to serving our community with professionalism and care, for many years to come.

VRile

1

May 4, 2023

I am a friend or relative of a current/past resident

Negative reviews are sadly accurate. My brother was in the short term rehab. It seemed like a nice facility, we had high hopes. Unfortunately the negative reviews are far too true. There are certain staff who are amazing, then there are staff who ignore patients calls. Far more of the latter. So if your loved one needs assistance with the bathroom they have to wait for someone to eventually respond. On more than one occasion they had to be reminded to help the person back to bed. My brother developed a blood clot and it was brushed off for a day because someone forgot to order the test. After realizing they forgot they still did not address it. I spoke with the social worker there expressing my concern of him being released but Courtney guaranteed he would have everything he needed. This was not true . He was released without any walking aids (he was there for a serious leg injury) and without the medication he needed! The items eventually arrived and were not correct. Keep a close eye on your loved ones at this facility. There were several families there who had to advocate for their loved ones.

pjensen9350

4

January 17, 2023

I am/was a resident of this facility

The rooms were very spacious and were always kept clean by housekeeping. Where do you find such wonderful personal. They always made me feel like I was the only person in the facility. I was retired in the Navy and spent 22 years in the medical field. Considering the number of patients in the facility, the different menu requirements and the food service being short staffed, the food was excelllant. I especially loved your mac & cheese and the baked chicken. I am a coffee adict and your facility always had coffee at all hours of the day. WOW I think that your Physical Therapy section was great, especially Gysgt brenda. Peter Frederick Jensen. HM1/USN/RET

LyndaRein

4

December 6, 2022

I am a friend or relative of a current/past resident

My husband was a patient here for COVID. The facility is really impressive & everyone was very nice to talk to & treated my husband very well. There were a few hiccups but overall a great experience. My husband loved the food and cleaned his plate every day.

Provider Response

Can you please respond with the following: We are so grateful that you took the time to leave a review. Reviews like these enable us to help so many more people who trust the opinions that others choose to share. Thank you!

Yvonne Ellis

5

December 1, 2022

I am/was a resident of this facility

My experience at Autumn Lake Waugh Chapel was mostly a very positive one. I was fortunately not there under Covid isolation. There were a few minor hiccups when first came to the facility but they were able to get fixed with the assistance of Guest Services. My rehab team was great!! I have to give them a huge shout out for all of their help. My GNAs/Nurses were very good; again after a few hiccups when I first came. I had to go back out to the hospital but I chose to come back to the facility because of the great care that the staff provided to me. I would recommend this place to anyone.

Provider Response

THANK YOU for taking the time to share your thoughts with us and the world! We’ll be passing along the message to our incredible staff. Thank you for choosing our facility, and thanks again for your wonderful review :)

Go somewhere else

1

November 1, 2022

I am a friend or relative of a current/past resident

Believe all of the negative reviews. An elderly family member was recently placed at Autumn Lake for rehab after leaving Anne Arundel Hospital where she had been treated for a week with weakness related to a reaction to medication and dehydration. The hospital said this place was the only available option, because our family member tested positive for Covid just before she was to be released to another rehab that did not accept Covid positive patients, even though she was asymptomatic. Our family member has early stage dementia and needs reminders to stay hydrated, and, because of her recent weakness, needed assistance to go to the bathroom. She wears Depends as a precaution, but is not incontinent. For the past couple of years she has been around family every day and and family continued to stay with her each day in the hospital. We learned just before she was sent via ambulance to Autumn Lake that family would be completely barred from visiting her at AL because of her Covid status, even though we were all vaccinated (as was she) and would wear masks. Mind you, this was not the height of the pandemic when there were no vaccines. This was more than two years after. Our loved one was dropped off by ambulance late at night and we weren't even allowed to peek in her room and see how she was settling in and say good night. There wasn't even the option of waving through a window as she was placed in a room on a high floor. We were falsely told just before her admission by a senior staff member that the facility had iPads to allow Covid patients to communicate with family, but learned after she was admitted that they did not have them. The only option we were given to communicate was via our family member's cellphone, room phone, or a call to the nurse's station. Because of our family member's dementia, she was not often able to find her phones, so we mostly called to check in on her via the nurse's station, where some staff were kind and helpful. Some were not. One aide said that if our family member could not get help to the bathroom in time, she could just go in her Depends. After two days of trying to reach our family member via her room phone and her cellphone and not getting through, and receiving failed promises of returned calls from the nurse's station, family members showed up at the facility and had to literally argue with staff to get to see our loved one in person. The staff were condescending and accused the family of having an attitude when we were simply concerned about the well-being of our elderly family member who was placed in isolation in a state of dementia, after being cared for by loving family for several years. None of the senior staff showed any empathy but suddenly used the term "compassionate care" as a last ditch concession to allow brief visits from family, following our voiced concerns. We found our loved one in terrible shape, extremely dehydrated and worse than she was when she left the hospital. I suspect that this review, like the others, will be followed by a vague plea to "call our facility" to discuss this situation, but that plea is meaningless. We tried to discuss this situation with the staff at all levels and did not see evidence of concern. We moved our loved one to a different facility and her health improved. I shudder to think what might have happened if we kept her at Autumn Lake.

Provider Response

We would like to make things right.Please give us a call at your earliest convenience and ask to speak to the administrator to discuss what occurred and how we might make it up to you. We’re sorry to hear about your recent experience and would like to apologize!

angry1068556

1

July 16, 2022

I am a friend or relative of a current/past resident

Run except for occupational therapist, and a couple nurses. If they can’t handle the work to benefit the patients trying to do rehab; don’t accept them. Let them go to a rehab that will actually be in it for the patient’s recovery and not how much $ they can get

Provider Response

Here at Autumn Lake at Waugh Chapel, we aim to provide a top-notch experience. Unfortunately, you do not feel your experience with us reflects the quality of service we aim to provide. Please reach out to our facility today so we can make this right.

baseball22

1

May 8, 2022

I am a friend or relative of a current/past resident

This place is horrendous. They barely answer the phone and if the receptionist does answer, the nurses don’t. My family member had to wait 30 plus mins after requesting medication or help going to the bathroom. Hours go by waiting on doctors to answer an on call request. The food is TERRIBLE. The only good thing is the techs.

EThompson

5

November 27, 2021

I visited this facility

A great place, the building was very clean and smelled fresh, the administration and other staff were welcoming, thanks to them my family was happy.

47595e

1

June 4, 2021

I am a friend or relative of a current/past resident

My mother was in lockdown due to covid, so they said, even though she had been vaccinated months before. No visitors. I never once reached any staff on the phone. As I live out of state this was my only option otherwise I would have gone there. If they didn't call me I had no way to contact anyone there. I tried for weeks to speak to someone after my mother's cell phone quit working. No one ever answers a phone and no one ever returns messages left. I finally told the front desk that I was going to call the Anne Arundel County Police to do a welfare check on my mother. Within two minutes my phone was ringing. I was in contact with a nurse and my mother. How about that. This is not a place I would ever place a relative again. My frustration with not being able to contact anyone had reached a critical point. My mother told me she was starving and the food was terrible for her diabetes. She was supposed to see a psyc doctor for depression. As far as I know this never happened. But how would I know, no one ever contacted me regarding her. She was there for a month. Never again! If I could give this place negative 5 stars I would.

P Park

5

December 14, 2019

I am a friend or relative of a current/past resident

My mom was a resident in rehab section, now returns for outpatient rehab. We could not have been happier with her care. I am a healthcare provider so I watched her care with the perspective of one who knows what good care should be. And my mom received great care.

Anonymous115497250

3

December 2, 2015

I visited this facility

We’ve been here. It’s a new facility. The food is terrible; the rooms are all singles. I thought the staff was just fine. They had card games. The atmosphere was so-so.

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Medicare

  • Health

    4.0

  • Overall

    5.0

  • Quality

    5.0

  • Staff

    2.0

Medicare Provider Number: 215148
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Autumn Lake Healthcare at Waugh Chapel in Gambrills, Maryland

Autumn Lake Healthcare at Waugh Chapel is a Senior Living provider in Gambrills, Maryland that offers residents Nursing Homes services. Contact Autumn Lake Healthcare at Waugh Chapel for more details on services and rates.

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