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Sterling Care Hillhaven

3210 Powder Mill Rd, Adelphi, MD 20783

(800) 558-0653

Verified Partner

3.84

(13 reviews)

Offers Nursing Homes, Assisted Living, and Memory Care

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Reviews of Sterling Care Hillhaven in Beltsville, Maryland

3.84

(13 reviews)

  • Facility

    4.1

  • Staff

    4.0

  • Food

    3.0

  • Activities

    2.5

  • Value

    3.0

Charla

4

August 25, 2023

I visited this facility

I liked the atmosphere and the activities that Hill Haven Assisted Living, Nursing & Rehab Center offered. They were having a pajama day and we were told we could wear our pajamas (which we chose not to). They were very friendly, cheerful, and engaging. When we entered the building, people were sitting outside at tables with umbrellas. They had a courtyard and they had visitors so there were people outside as we entered the building.

Provider Response

Hello Charla! We're thrilled to hear that you enjoyed your visit to Sterling Care Hillhaven! Our team takes great pride in creating a warm and engaging atmosphere for our residents and visitors. It's wonderful to know that you found the activities, including the pajama day, appealing. Our goal is to make everyone feel comfortable and part of the community. Thank you for taking the time to share your experience, and we hope to continue providing you and others with positive moments at Hillhaven. :)

Jill

5

November 12, 2022

I am a friend or relative of a current/past resident

My mother has moved into Hillhaven Assisted Living, Nursing & Rehab Center. The move-in process was very good. Communication was very good. Her room is great, very clean, and very large. She said the food is very good. So far, everything seems OK. There's a little bit of an adjustment period, but it happens everywhere. I don't have any complaints at this point. The facility is always clean, very maintained, well-decorated, and very comfortable. They have a big rehab facility, are very modern, and look very new.

Provider Response

Thank you for your review.

Reggie

5

August 25, 2022

I visited this facility

My father will be moving into Hillhaven Assisted Living, Nursing & Rehab Center. They had the best physical therapy space. They had a one-bedroom studio. It was good, they were clean. The staff was all nice and knowledgeable. They were good across the board.

Provider Response

Thank you for your review!

Equity matters

1

February 7, 2022

I am a friend or relative of a current/past resident

I have YET to get a straight answer about anything over the past 5 months. All I get is "call back later when someone else is here". SIMPLE questions. Like where did this package from Amazon go? What is your email address to the nurse station? "I don't have one". Really? It is THE most disorganized place. No one gives a straight answer and everyone wants to pass the buck. I don't know how many times I have heard different staff who have different understandings of whatever their current Covid policy is at the time. Then when asked about it, they say, "Oh well, you should probably ask.........." Unbelievable. So dissatisfied. See if you can find ANYWHERE on the website who the staff is or a way to contact them directly. There is only a general number and well I have already mentioned what happens in that case....read above. The only place to email here is based on the relationship to the FUTURE resident. Hard to understand how they stay in business. It can't be for long given the way they operate.

Provider Response

Thank you for your review. We are looking into your concerns and will discuss them with our team immediately. We are unable to post contact information on these responses due to Caring.com guidelines but if you talk to our Executive Director or Business Office Manager, they have all the contact information for our community staff and for our regional team who is happy to listen to any further comments so we can work together to improve.

Terry

5

October 20, 2021

I am a friend or relative of a current/past resident

My husband is in Hillhaven Nursing & Rehab Center. The caregiving by the staff has been excellent. He's been there for 30 days now. It's just really outstanding. They are very responsive and very courteous. They're responsive all the time. It's like a very, very fast response and very positive. I just can't even find enough things to say nice about them. They're just so helpful and responsive. Initially they did have activities to keep him busy and activity, but then he tested Covid positive; after that, they had to take him out of activities. I haven't been able to see their facilities, but I think he's happy. I've been in the reception area, but I can't go beyond that because of the Covid restrictions. I could see their gym, and their gym is lovely. It's very convenient to where I live. It's like 20 minutes away. It's reasonably close to the hospital.

lindy31

1

September 30, 2021

I am a friend or relative of a current/past resident

My husband was in this facility for rehab post a knee replacement in April 2021. He was stared at by the staff as they brought him in. He was totally uncomfortable. Should of known to leave then. It went totally downhill from there. The next day my husband got severe diarrhea to the pointvof losing 20 pounds in 3 days. They never treated him until I called to complain. The rooms were not cleaned every day. He was given wrong medication numerous times. The list goes on and on. I even reported it to the State of MD. They did nothing! Don't put your loved one here!

Provider Response

Thank you for your review.

cori l.

1

December 4, 2020

I am a friend or relative of a current/past resident

Unfortunately we need to add to the bad reviews of Hill Haven. My father entered Hill Haven’s subacute rehab program after doing very well in hospital based acute rehab. After 5 weeks, during which we were unable to see him due to Covid (understandable) and during which we had very little communication (not acceptable), he came out much weaker and disoriented. He was only home for 4 hours before going into the emergency room with a urinary tract infection that likely contributed to his weakness and disorientation. We have no idea how long he had the infection and how much it contributed to his dismal state. The worse part of Hill Haven was the lack of information regarding his care and goals. We asked to observe remotely or for a videotape of his OT/PT to no avail. If we had, we may have recognized that something was going on affecting his performance. They wanted us to request any written information through medical records and pay for it even though my mother and I have both medical power of attorney and legal power of attorney. From a family and social interaction point of view, they were only able to facilitate ONE video call in five weeks. I tried to reach the director multiple times. He tried to return only one of my calls and I was never able to connect with him. I can not in good conscience recommend Hill Haven and I certainly would not use it for any family of mine ever again.

Provider Response

We take these matters very seriously and will follow up with our care team and executive staff to make sure that any issues like you are describing are not happening at our community. Please give us a call if you would like to dicsuss any further.

RSP

5

October 2, 2020

I am a friend or relative of a current/past resident

I was at Hillhaven for rehab. I would give them a good rating. They did what they do very well, and the residents liked it well enough considering it's not home. They had several buildings there, and they had one area for independent living, which seemed OK. They did exactly what they were supposed to do and did it well. The staff was fine. I had no complaints. The only thing I didn't like was they had a complicated shower schedule. You had to go to the shower at certain times, but I wasn't there long enough for it to be a big pain. The food was OK and they were very flexible. You could take it to your room if you wanted to or they could bring it to your room. They had activities fairly often.

Scott

4

October 31, 2019

I am a friend or relative of a current/past resident

My mother-in-law stayed at Hillhaven for rehab for a little over two weeks. Our experience was good. The staff was caring and the PT was very thorough. Overall, the care was good. The rooms were fine. She was in a single room, and it was very adequate. She found the food bland. They didn't have Mexican food on the menu, and it wasn't to her taste. The PT director was very good. The occupational therapy was good as well. They had game times and gatherings to watch a certain program and to interact a couple of times a day, which she enjoyed.

kalaing

5

May 24, 2017

I am a friend or relative of a current/past resident

My mother was at Hillhaven in both skilled nursing and, later, assisted living. We found the staff to be very attentive and caring. I was personally impressed by how each of the staff members felt empowered to help you with your need - even if it wasn't their specific area of work. I have worked in multiple hospitals and have visited many nursing facilities, Hillhaven is one of the best!

Smitty2

5

April 28, 2017

I visited this facility

Hillhaven is as close to “home” as you will find anyplace! We were blessed to find this facility for my husband who suffered from multiple conditions. He received the best of care from physicians, nurses, therapists, dietitians, and health aids. The staff accommodated his every need: from serving a variety of delicious and nutritious foods, to daily activities that were engaging, and included essential services such as laundry, cutting hair and shaving. Needless to say my husband had a remarkable recovery. He is home, functioning well and enjoying his grandchildren. Hillhaven is an exceptional facility!

MelvinBHLKW

5

May 11, 2016

I am/was a resident of this facility

I live in Hillhaven. We get three meals a day, and there are only about 138 beds. The staff is exceptionally great and always professional. There aren't any roaches, rats, or mice, it's spic and span clean, so there's never a smell either. They really work to keep it up. My biggest problem is that I normally eat one meal a day, and they insist that I eat three meals. That's just too much food for me; I'm trying not to get fat. They have a recreational facility for assisted living people. I was in the gym for physical therapy.

Caring98801150

4

January 20, 2015

I visited this facility

I visited Hillhaven. The staff was friendly, and the dining area was clean. The grounds were very well-kept. The residents were playing bingo when I was there. It was in a residential neighborhood, and it was a very nice facility.

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Costs for Sterling Care Hillhaven in Beltsville, Maryland

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,840

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$6,600

Starting Price

Services and Amenities of Sterling Care Hillhaven in Beltsville, Maryland

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: Entry fee cost : $3500

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: Yes
  • Studio Apartments
  • Housing Extra: Companion Suites only in Memory Care; We have units on Memory Care and Assisted Living that can accommodate couples. We don’t have semiprivate units on Assisted Living or Memory Care for unrelated residents.

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Dining Extra: Many Units have kitchenettes but not all

Medicare

  • Health

    5.0

  • Overall

    5.0

  • Quality

    4.0

  • Staff

    4.0

Medicare Provider Number: 215212
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Sterling Care Hillhaven in Beltsville, Maryland

Our Assisted Living community inspires you to spend more time enjoying what makes you happy. Whether it’s tending to the garden, or going on walks with friends, you can find the freedom you seek without compromising on your health or safety. Side-by-side, we’ll partner together to design a service plans that maximizes energy, minimizes stress, and empowers you to stay active in the things that bring you the most joy. With the support of our friendly team, the possibilities at Hillhaven are endless.

Our Memory Care program is based on our respect for each individual. We provide our Memory Care residents with a positive experience in our community. Through our Life Engagement programming, we aim to foster meaningful conversations and promote a fulfilling lifestyle. Understanding resident preferences and past history their loves, likes, occupations, family members, and more helps us to bring moments of joy into social interactions.

Hillhaven welcomes families to explore our Stepping Stones program, offering residents short-term stays of up to 30 days. A respite stay gives residents a great opportunity to learn more about our senior living community, while providing caregivers with a well-deserved break. Respite residents delight in receiving pampering and dining experiences while they make new acquaintances and engage in daily enrichment activities.

Map of Sterling Care Hillhaven

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