. I have been told that they change her daily and give her baths. I’ve also been told that she is changed every night into pajamas. I have yet to wash ANY PAJAMAS. Additionally, I’ve only seen a few articles of clothing and I packed her at least 12 days’ worth of clothing for her to wear. I’ve only seen 3 pair of underwear-My mother was never provided a schedule for her physical therapy, occupational therapy, or speech therapy. When she asks about the schedule NO ONE IN THE FACILITY WILL GIVE HER AN ANSWER.-My mother arrived in Marley Neck Health and Rehabilitation Center still with PICC lines and IV lines in her arm. This was due to an oversight on University of Maryland Medical Center’s part. The issue here is my sister and I both asked repeatedly about the PICC line and IV line. IT TOOK 4 DAYS FOR THE LINES TO BE ADDRESSED. -My mother’s batteries on her remote stopped working. She asked for an hour for someone to change the batteries for an hour or just turn down the television. Additionally, they can not figure out how to turn off the second television in her room which disturbs her-Overall, if they did this to someone who was not of sound mind they would allow a person to waste away in their own feces. My mother is of sound mind. She can get to the bathroom with assistance, but they refuse to help her and keep her in diapers. She calls repeatedly to nurses, and yet it takes hours to help her. I can’t imagine the other patients who are not able to advocate for themselves are handling his. Are they sitting wallowing in their excrement?-Additionally, to highlight this oversight, the nurses and aids at Marley Neck Health and Rehabilitation Center lack the forthright to respond in a reasonable amount of time to my mother. Furthermore, when my sister and I request return phone calls or leave voice mail messages we rarely receive a call back. We must contact them multiple times to deal with our mother’s plight. Regardless of responding to myself or my sister, it is unacceptable that it takes HOURS to respond to my mother when she needs assistance.-The fact that my mother, who is of sound mind, must wear diapers, instead of Marley Neck Health and Rehab assisting her to the bathroom, is unnerving. She has full control over her faculties. If Marley Neck Health and Rehab would respond to her in a reasonable amount of time she would be able to reach the bathroom quickly and still retain a modicum of dignity.-Your founder and CEO Stephen Rosedale would be appalled with the lack of care given to my mother Deborah Lotman. His philosophy is “serving with pride” and “treating residents like family”. HOW IS MY MOTHER’S CARE “TREATING RESIDENTS LIKE FAMILY”? I recognize that COVID throws a wrench in everything. However, with the above complaints and observations, where can an administrator and founder defend their decisions. The first line of the Hippocratic Oath is “First do no harm” Marley Neck Health and Rehabilitation Center fails to serve their residents with the care and respect they deserve.