Liberty Commons Nursing & Rehabilitation Center of Alamance County

RelativeAcrosstheUS

First the good points: 1) the facility seems neat, orderly and on the surface clean 2) the majority of the nursing staff seems to be very patient focused and caring 3) the PT and OT staff are top notch! Wonderful, focused on rehabilitation, patient connectivity, and partnering with family to ensure well being and progress. The not-so-good news:1) in my opinion a few members of the nursing staff and most of the administrative staff (except reception) need to take a refresher course on customer service. 2) the administration needs to re-fresh the entire staff with a sense of "OWNERSHIP" and a few customer service skills. This is specific to a 5 day quarantine that was a result of a dysentary like virus. It took at least 5 days before the facility was "deep cleaned" vs. a simple isolation. Lots of interest and concern about the spread of illness, but thwarted engagement to resolve the issue at hand. Additional issues: 1) there seems to be little coordination of cares services (PT with RN/Meds with Doctor visits with Social work with Exit/Transition coordination) 2) My parent NEVER saw an actual doctor! I was told one visited on Tuesday and Thursday, possibly to review charts, but never actually met with the patient/parent. I can't wait to see the itemized bill for clarity. 3) Like other reviews - a great number of staff members seem to be focused on eating (in the front conference room), exchanging stories with other staff members, and socializing. In my opinion they seemed to be caught up in the IDEA of working vs. actually delivering their services. The exception (meaning the staff delivering quality services) were the CNA's, the PT and OT staff, and few select nurses. In short: WHO IS RUNNING THIS PLACE?! I witnessed two RN's from different wings in an argument about sticking a piece of paper in a file. They were speaking AT each other vs. to each other. This place could benefit from LEADERSHIP to coordinate good efforts into great efforts. In closing - I would pick this facility for my parent and loved one ONLY if I (the family member) had a free schedule to "run shotgun" over all the efforts to be coordinated and delivered. Also - I can't forget this one: The food is horrible - I saw one meal that could not have cost the facility more than $2.50 tops! Yes it was a balanced meal (one meat, one over-cooked green dish, one - starch...and ..wait for it - the slice of white bread that was on every tray, every meal). What are they charging for food vs. what are they delivering.

Pbdixon

Love the staff glad to have my Mom back to a facility I can trust instead of a facility like Alamance Healthcare which had given my Mom pneumonia and bed sores from neglect. The nurses and the staff at liberty Commons go out of there way for my Mom and my Uncle and I feel so much better and so much more at ease.

liptonteadrinker

I will make sure that myself, and my loved ones, never set foot in this facility!!!!! I have never dealt with such non-professionals in my entire life! I had no idea people such as the staff there, "exist" in the real world. I met one nurse, LPN, that was professional, polite, compassionate, she is only part time! The rest of the staff is questionable in my opinion. Place is not all that old, but structurally, it appears old and falling apart. Nothing good to say about the place!

ncnative

Lots of smells, urine, bm. Smell better spray isn't used due to lung issues I was told. Makes sense, yet, wet, urine and bm soaked towels and sheets along with diapers could be removed from building at least hourly. I noticed the trash and linen, very soiled stayed on floor, possibly until shift change? DON was very nice, polite, appeared well-educated. Social Worker appeared to know her job and did it. Lots of activity at the Nurses Station, what appeared to be CNAs eating, drinking, reading paper, gossiping about others. Everyone needs a "break", but so unprofessional these were. Loud as well. Appears to be an old building. I suppose this place is just as good or worst than any others. There is no place like home. Love one was eventually able to leave.

jksmith77

I did not get much out of this facility. This receptionist was nice but that was about it and some of the guests I met were also. It took about 20 minutes for me to meet the management because of an "emergency" which can happen so I will let that one go but I got no tour and no extra time. I was just sat down for a few minutes and asked a few questions and vice-versa. It almost seemed like she was in a hurry. We finished our little talk and I was sent on my way but not before I met an elderly gentleman sitting in a chair looking out the window patiently out the window as if he were waiting for someone. I said hello and he replied back. He did not look all that happy. I can only speculate as to why. The grounds needed some work and the building also need some repairs here and there from what I saw. I would not recommend it unless you saw the entire building.