The Bristal at White Plains

KathrynH

My grandmother lived at The Bristal White Plains for nearly one year. Every single person there took such excellent care of her. Every staff member knew her by name and took the time to speak with her. They always had an anecdote to share with us about something she'd said or done which always made us feel like they knew her well. Her somewhat picky food habits were addressed beautifully which led to her being well-nourished. She lived in both the assisted living and then moved on to the Reflections Unit when her condition deteriorated. Both of her rooms were beautiful! The housekeeping staff were all diligent about keeping her room nice and neat. She had regular hair and manicure appointments and we were more than pleased with the results. The recreation therapists were always working on a fun activity or doing an interesting/fun project with the residents. There is a beautiful exercise room and amazing movie theatre, too! There are scheduled off-campus trips for shopping, religious services, and local restaurant lunches or dinners. Her laundry was done on an appropriate schedule and she was always beautifully dressed. I highly recommend the Bristal White Plains for you and your family.

MRob

My uncle lived here for a few months before we rescued him and moved him out. The basic medical care is horrible. We are lucky my uncle is still alive. Management only cares about making money and not about the resident. It is so sad how the the staff and management treat the residents. Do your loved one a favor and NOT allow them to live in this horrific setting. If only the State knew about all their violations.

Norman E. Friedman

The Bristal in White Plains is an exceptional facility for both Independent Living as well as Assisted Living. I placed my wife, an Alzheimer's patient in their REFLECTIONS unit and visited her for two hours each day for six months.. The staff, food, activities and individual care of each resident was clearly observable.The studio apartment was perfect. As a result of my additional observations of the Individual Living program, I sold my home and moved in to a lovely studio apartment. Enjoying every aspect of this program and continuing visits with my wife, we both felt very much at home. Almost two years later I had an accident, which resulted in my being transferred to the Assisted Living section and receive 24 hour a day care by staff whom I consider to be family as a result of their devoted care. I visited seven facilities before I chose this one. Each day is carefully planned with activities of multiple choices. Bingo, movies, opera, pet visits, daily trips to banks, supermarkets, museums, parks, restaurants, houses of worship, current event lectures, memory enhancing and physical activities are always well attended. Occupational and Physical Therapy staff are at the facility. Bristal has a wonderful caring staff - Medical and nursing staff present to handle care appropriate for an Assisted living facility are available. I can't remember the last time i made my bed, cooked a meal, did my laundry, vacuumed my rug, dusted my furniture or had to reorder my medication. It just doesn't get better than this.

coco777

The Bristal is a premier facility , rooms are lovely ,wide variety of activities and caring staff. The new Executive Director Laureen Kelly has made all the difference in upgrading staff and always being responsive and attentive to our family's needs and concerns. A great place for an aging loved one.

Happy Relation

I can wholly recommend the Bristal White Plains for the excellent caring environment it has provided both for my father, at 96 still living independently, and my mother, who benefited from the Reflections memory care unit during her final years. As I do not live nearby, it has given much peace of mind between visits to know they are so well supported.

Mary

My mom is staying at the Bristal, and it's a very nice facility. The people there are very nice, so far, it seems to be OK for us, and they're doing whatever they can to make it work for now. The food is not bad. I'm pretty impressed. However, I think it's too much money.

vicki665824

The Bristal at White Plains is a very nice place, and we were very impressed, but it was very pricey. The staff was lovely, nice, and followed up. The rooms are beautiful, people furnish them themselves, they're very well-kept, and they are just the right size for one person. The place is very comfortable, it looked like had a lot of different activities and different levels of care. The facility is easy to access, but there aren't a lot of grounds.

Tish305

I have been a resident at the Bristal White Plains for the past 15-months and it is an excellent Community. The staff is very caring and competent. Faraz kayani, is an outstanding executive Director. He knows his residents and their families well and he strives to accommodate them whenever possible; and goes to great lengths to see to it and that their needs are met. I have always felt safe and secure here as i live each day in this warm and friendly atmosphere.

Jane524550

The Bristal at White Plains was beautiful. The people were nice and very helpful. I don't have any complaints, but my mother has decided to move to Massachusetts where it is much cheaper. The facility was completely redone and very contemporary. They gave me a list of activities, and it looked like there were lots of things for residents to do. The dining area looked very nice and very clean. The people seemed very attentive. I made an appointment at the spur of the moment, and they were very helpful, but it was very expensive.

Erin9

We chose The Bristal for our uncle. The facility and staff impresses me. He is in a studio, and although it would be ideal to have a bigger apartment, it is mostly studios. I saw the food and thought it looked quite good. A lot is offered recreationally, though my uncle does not take full advantage. They certainly do have an excellent department and services.

Rudy8

We visited The Bristal Assisted Living at White Plains, and it was a very nice place. My mom liked it. I think the staff seemed attentive and have a lot going on. The place itself is accessible. Their dining room is nice, and their menu looked good. Overall, it seemed fresh.

Provider Response

Norman17

My wife is in Bristal at White Plains, and we are extremely pleased with everything about the place. It's absolutely beautiful and kept immaculate. The caretakers are excellent, and the food is exceptional. The activities are interesting and plentiful. The Reflections Unit where my wife is only has 32 residents. The staff gets to know each of them extremely well, so their care gets very personal.

Bengal Rick

My mother has lived at the Bristal at White Plains for 2 years. She started on the independent side and moved to the memory unit (Reflections) 7 months ago. I can't say enough positive things about her experience. The staff have been uniformly kind and caring to Mom and responsive to any request that we have made. The staff is well trained and genuinely friendly. While none of the assisted living facilities we visited could be called inexpensive, we have found the Bristal to be a very good value. The entire facility is clean and cheerful, the food is consistently good and the programs are inclusive and engaging. Most importantly, my mother is well cared for and happy.

Visitor118818050

I like The Bristal at White Plains a lot. The facility was very nice. All the staff that we spoke to was very polite and cooperative. The facility was colorful. We spoke to the CEO and he was terrific. The rooms are of nice size and well laid out. The gym, the spa, the recreation areas and the theater were all nice.

Caring109407050

The people who gave me the tour of Bristal was very pleasant, very nice, and very knowledgeable. They took me to all areas of all the different stages. I saw beyond middle stage Alzheimer's, and I really appreciate that I got to see that. No matter how despondent they were, they were still trying to engage them in activity. The one thing I didn't like about The Bristal at White Plains was the décor. It was purple and green, weird colors and weird wallpaper. Everything else about it was nice. Everybody was lovely and they all followed up. They can improve on the price and the decor. I just didn't think my parents would like it mostly because of the decor and it is in the city area because they're used to the country.

Eileen29

It was clean and lovely. Everybody we met was fabulous. I wish my in-laws could afford The Bristal at White Plains. They would love it. I loved the little café, the dining hall, and the activities. I loved that there were pianos everywhere because my mother-in-law plays piano, and she would've loved that. I loved that they had movies every night in a little theater with popcorn. They had a reading room, a library where they can read the newspaper and sit with their friends. It's like living on a cruise ship for the rest of your life.

RogerS

My Mother, who is 89, moved in to the Bristal back in October 2014. Having lived in a single family home for almost all her life it was quite an adjustment. With the help of the Bristal staff she has assimilated into her new lifestyle very well and is now very happy. Facilty itself is very nice, modern and clean. The food is also very good.

Andrew22

The Bristal at White Plains had a lot of activities going on like bingo, and they had movies almost every night. There was a real sense of schedule. They had shuttle buses that take the residents shopping. They also had a nurse on site.

Caring101701750

The Bristal was lovely. They had a pool and everything, but it was not for us. It used be a hospital, but they knocked it all down and built this magnificent new building.

Caring101134650

The Bristal is a beautiful place. The place is a grade A. It is beautiful and immaculate. No matter how beautiful the place is, my mother doesn't want to live there. My mother wants a nice size apartment with a kitchen. She found out that she can't cook there. The staff was very nice though. It was really good, and they have everything there.

Rosaline1

The Bristal at White Plains is very nice. It used to be an old hospital, and we were surprised at how good the renovation was. It would have been a great location for my mother until we went to another facility and liked it more. It was beautifully decorated, and the staff seemed really nice and caring. I liked the apartments – they were really nice – and mom liked everything about it.

Caring95364450

Last summer I went over to a place here called The Bristal for an hour. The woman who took me around was extremely nice, very helpful, and very forthcoming. She introduced me to some of the residents who were functioning pretty well and they seemed quite pleased with the place. I didn’t meet anybody who is really sick because they were probably in their rooms. The only thing is that it’s very large sort of like a big hotel with four floors, quarters and elevators. I felt that anybody who easily gets confused might have trouble getting around in there. At least it might take quite a few days for the person to get used to it. You have to go out of your room, down the hall, turn the corner to get to the elevator, and you have to go down to a certain floor to get off to go the dining room. I would have preferred a place that was smaller and maybe on one floor and easier to find her way around. Otherwise it seemed very nice; they had a little swimming pool and a little garden even though it is in the middle of the city. The reason I went is that it is very close to my house. I considered it, but one of the main problems was that they had a two week minimum stay and we weren’t sure that we wanted to put him there for two weeks. It is a possibility that in the future we might consider. When people are sick or when they are failing in some ways, they are very individual. They have individual needs and the person that I was considering it for needs a little more personal care than I think they could offer there, but he is not in the condition to go into a nursing home. I was nervous leaving him there for two weeks because I was afraid he might become too isolated. I don’t think he would have had the personal care; they probably would have had somebody come in. I was going away and he probably would have had to have somebody come in to his room every five hours to make sure he has got the dinner and just to make he was OK. But the woman was very nice about all that. She said that they would have aides who could do that, but I was still a little nervous about it. As for the way I was treated and shown around it would be a 5; they were excellent. She was very good about taking me around. But as for suiting my purposes I would not give it a 5, but that’s not because there was anything wrong with it. They have these medallions that they wear around their necks which were good. I am sure of the security; it was a very good system. I got the feeling that it was an excellent system that they had for security. It was very well appointed; they had a lock there. It was big with locks of quarters and elevators. It is good for people who are functioning quite highly and who were ambulatory and can find their way around, and it seems like a very nice place for certain people.

assistedreviewer

Very nice accommodations and staff seemed helpful and quiet but not bubbly or overly attentive - something elders should have. Food was ok, but very small portions and lack luster presentation. Food is the one thing residents should be looking forward to. While we were told residents can ask for more food - they should not have to at this age. Again, portions were the smallest I have ever seen in any facility. This is a major turn off. The facility also seemed understaffed. No staff members in hallways or interacting with guests. There are better places out there.

Provider Response

not happy with virus

Visited theBristol last week AND was not told there was a virus going around with the residents and employees. How dare they put me and my family in possible bad situation. Shame shame.

Provider Response

Caring67458950

I like everything about The Bristal. They have everything. They have a library and a movie theater. For activities, they have group sessions, programs, and exercises. They have studios, one-bedrooms, two-bedrooms and some of the units have a den. The staff was very helpful. Any questions that you had, they were very free to give you the information. Food was excellent. You can pick from their menu. If you didn't like what was on the menu, they offer you something else.

Wendi1

The Bristal at White Plains was a new facility; it hasn't been opened for a year. I've come across this place, probably while I was looking for facilities in my area. During my tour there, I felt that it was a very big place. The building as a whole was overwhelming, but it was new and clean. However, I didn't like the memory care community. It didn't feel like a happy place. It was depressing. The views from their rooms were just that of their parking lot. Also the people working there didn't seem to be happy as well. The only thing I like about the entire facility was that it was a clean community. However, for memory care, I would not recommend this place.

David71336450

The Bristal is a fairly new facility and very well managed. I like it because it's part of the main road and it had ample parking space. They have very enthusiastic employees. The rooms were very nice. The amenities that came with it were very nice and the availability of everything throughout the place was excellent.

The Platinum Move

As senior move managers, we are often asked by our clients for the "inside" track on Assisted Living communities they are considering for their family member or themselves. Having moved two residents into The Bristal of White Plains, we have had the privilege to watch our clients bloom at their new home. Visiting them during their activities, at meal time and in their apartments, we see smiles on their faces as they socialize. It is truly remarkable how much their lives have changed for the better. The staff is qualified, personable, truly caring and understand the enormous life change their residents have to face and are 100% available to see that all their needs are met. The Bristal of White Plains is a shining star and welcome addition to this growing market in Westchester.