Glen Abbey Assisted Living & Memory Care

07-2021

The staff at Glen Abby are top notch! I love it when the staff greet you. They do not unfortunately state their name so it leaves an feeling of being impersonal. The name badges are not easily able to read. It would be helpful to know who is who at the facility to help get information to or from the right person. A monthly newsletter available at the reception area with pictures of staff and their support role at Glen Abby be helpful. The rooms are keep relatively clean and fresh. There are times however when meals are brought to the room (which is not my stated preference but still occurs—) crumbs and food particles litter the carpet which cause problems with remaining sanitary and safe. Interactions with the staff are positive as they are very willing to be helpful no matter what the cause and very caring to the residents. Although I have also infrequently witnessed staff being non communicative, short with others, distracted by their cell phones, or not being very polite. Everyone can have a bad day so I give more than one chance to prove my first impression wrong and have not to go that route—which is a good thing! Bingo is a big hit but it’s unclear to me if memory residents get the opportunity to have it in their area. Because they have more of a need for assistance (and family can help) it would be nice to see this offered in their are for a small group occasionally. The same with movie night. They are asked to attend the music events which is great when they take the opportunity to be taken to enjoy the activity. Glen Abby was very accommodating when several family members wanted to gather to celebrate mom’s birthday. We were able to gather in an activity room and bring in decorations, cake, ice cream, etc. the kitchen staff checked on us to be sure all was going well. Our family reviewed several memory care facilities. We feel the Glen Abby floor plan/layout is great for observation of the residents in memory care, is peaceful, permits resident privacy, and allows for resident socialization in common areas. Administrative staff are available and give notice by email if they want to communicate about vacations or change in staff when someone leaves, when group vaccinations are planned for Covid or flu, when vision or dental care onsite visits are being planned. The availability of Doctors Without Doors for times when there are concerns is GREAT! We have appreciated their help on several occasions to get the help needed and for follow up care.

dstrachan

This was the first time that a family member had to located to an assisted living facility. After a week long search we went to Glen Abbey. Julie was very helpful explaining the process, and was very informed on how to solve problems that came up. I cannot say enough about the staff. They all reached out to my Mom to assist and help her in any way they could. I would also like to include the importance of the family to visit and participate in the events of Glen Abbey. Glen Abbey was my Mom's home.

Scottyt

Being tough times Glen Abbey is always top notch. Staff always helpful when you have questions or need help. Facility is usually clean..home away from home.

TerrenceC

My Mom was in memory care for approximately three years. The management and staff were very caring and took amazing care of my Mom. The facility is relatively new and kept very clean.

Fingers

This is a small facility so everyone knows each other, staff is all very friendly and attentive! Our Aunt & Uncle really enjoy Glen Abbey. We have one in Assisted Living and one in Memory Care.

mjohnson16

Rooms are clean, quiet, homey. Staff is caring and competent.

Theresa Murphy

Glen Abbey is a beautiful facility many different style apartments/rooms to choose from. My mom's room faces the woods and she always has a variety of birds at her feeder. She often gets deer at her feeder as well. There are also spacious rooms that face the enclosed courtyard. The residents love to sit outside under the gazebo during the warm months. There are many activities during the day such as bingo, bowling, and crafts, as well as musical entertainment. The staff is very caring and friendly. My family feels very blessed to have the peace of mind knowing that our mom is well cared for and treated so well by the amazing staff! I would highly recommend Glen Abbey to anyone looking for a wonderful place for their love one to live!

Angela

Glen Abbey Assisted Living & Memory Care was wonderful. It was all open and the residents were having dinner at the time we went by. There was a nurse that took us around and she was very knowledgeable. They were a little short-staffed because it was the holidays, but she did a good job showing us around. We saw the memory care wing and the different rooms they had. They had single ones and ones where a couple could stay. They were appropriate, nice, and clean. They had full-service dinners (three meals a day), activities for the memory care, and then activities for the rest of the residents. They had them scheduled on a list and then visitors could come in and out. As they signed in, the doors were locked. So, there was also good security.

Dale's Niece

Very Clean and Employees are helpful and talk to my Uncle directly. My Uncle doesn’t join in activities but he does go down to meals and he didn’t before. Staff communicates with me when needed. He seems to be well cared for and after several months no longer complains about moving there.

Denise Mc

My mom love Glen Abbey. The staff is friendly and caring and they go the extra mile. There are a lot of fun activities to choose from. Her room is bright and cheery and spacious. She enjoys going down to the salon to have her hair done. The food is very good and a wide variety is offered. The staff is always very helpful.

Marianne Molnar

Staff have been very kind. The young gal who does housekeeping was very helpful and kind when we met and does a nice job.

M S G

My mother has been a resident since December of 2020. The staff here are kind and caring. Even with the COVID-19 pandemic, the care has been wonderful. Compassion and caring for residents and their families is noteworthy. They have been trustworthy in communications with us during the times when visitation was restricted due to the pandemic. The facility is clean and well cared for.