Symphony Tri-Cities
6700 Westside Saginaw Rd, Bay City, MI 48706
Featured Review
4
|
June 21, 2021
Symphony Tri-Cities used to be Caretel Inns of Tri-cities. My mom has been there for about two and a half weeks now. It was a lot closer, and I can get on the bus and go out and see her if I want to. The location has a lot to do with it. Moving in was good. They're taking really good precautions and not letting Covid get in. Everything seems to be good. She seems to be in good spirits. She's in a memory care unit. The staff members seem really good. Everything seems fine, and everybody's doing what they're supposed to be doing to keep up with Mom and all the other patients. The facility seems really nice and clean. They seem to be friendly with all the people too. My mom has been saying food is really good. The first time I saw her eat lunch there, she wolfed it right down. She loves to eat. There were other patients there that were on oxygen and in a wheelchair, kind of half-sleeping. They were trying to get those people to eat too. My mom doesn't need any help with that. She will eat whatever is on her plate. She says the food is really good. Everything seems really clean. I haven't stayed there long enough to see my mom do any activities with them, but I know they do.
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About Symphony Tri-Cities in Bay City, Michigan
Symphony Tri-Cities, located in Bay City, MI, is a senior living provider that offers a variety of care types including Assisted Living, Short-term Rehabilitation Care, and Memory Care. The community provides different room types to accommodate the preferences and needs of its residents, including private rooms and semi-private rooms. Each room comes with a kitchenette and living rooms, ensuring that residents have a comfortable and private space that feels like home.
The amenities at Symphony Tri-Cities are designed to enhance the living experience of its residents. The community boasts outdoor common areas, organized activities and programs, meals provided, and an emergency response system for safety. Residents can enjoy communal dining in a resort-style community, salon services, and facilitated field trips and outings. The community also offers flexible visitation hours, group exercise, spiritual activities, social events, entertainment programs, WiFi/internet access, walking and hiking areas, and health & wellness activities. These amenities are aimed at promoting a healthy, active, and social lifestyle among residents.
In terms of services, Symphony Tri-Cities is well-equipped to meet the needs of its residents. The community has nurses and therapists on staff, including physical and occupational therapy/rehabilitation services. Medication management and assistance with activities of daily living (ADLs) are provided, ensuring that residents receive the care and support they need. The community also offers housekeeping services, staff trained in mental health care, diabetic care, and a nutrition specialist on staff. With a chef on staff, residents can enjoy delicious and nutritious meals tailored to their dietary needs. Overall, Symphony Tri-Cities aims to provide a supportive and enriching environment for its residents.
To learn more about this provider’s license and review other available state reports, please visit:
Michigan Department of Licensing and Regulatory Affairs Adult Foster Care Search
Services and Amenities of Symphony Tri-Cities in Bay City, Michigan
Dining
- Communal Dining
- Flexible dining options
- Meals provided
Housekeeping & Maintenance
- Housekeeping Services
Staff Training & Qualifications
- Staff trained in Medication Management
- Staff trained in mental health care
Care Providers
- Nurses on staff
- Therapists On Staff
Safety & Security
- Emergency Response System
Fitness & Wellness Programs
- Salon Services
- Group exercise
- Health & wellness activities/programs
Outside Amenities
- Walking and Hiking Areas
- Enclosed/Secured outdoor common areas
- Outdoor common areas
Therapies
- Occupational Therapy/Rehabilitation
- Physical Therapy/Rehabilitation
Diet & Nutrition
- Chef on staff
- Nutrition specialist on staff
Health Services
- Diabetic Care
Games Hobbies & Recreation
- Facilitated Field Trips/Outings
- Entertainment activities/programs
- Organized activities/programs
- Social Activities/Events
- Spiritual activities/programs
Room Amenities
- Wifi/Internet In Unit
Campus/Building Details
- Flexible Visitation Hours
- Resort-style community
Inside Amenities
- Shared Common Areas
Medicare
Health
2.0
Overall
2.0
Quality
2.0
Staff
3.0
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Reviews of Symphony Tri-Cities in Bay City, Michigan
3.1
(14 reviews)
Facility
3.8
Staff
2.4
Food
2.4
Activities
2.5
Value
2.4
Leander
1
|
May 18, 2023
The leadership here is incompetent. When called out on serious mistakes they never accept responsibility, so problems remain. The food is terrible! The amount of protein is inadequate. For example, the chicken pot pie, has less than a tablespoon of chicken in it. The only protein at breakfast is usually egg, which doesn't work for people with egg allergies. When I told the kitchen manager that the meat is often overcooked and too dry, she said the meat is nice and moist. That is often not the truth, which means she will do nothing to fix the problem. And there are frequently items on the menu which they don't actually have. She told me to ask for gravy for the dry meat. Dry is dry, gravy or not. Some days I cannot even pierce the food with a fork or cut it with a knife. I've been left in wet diapers for hours, because they are very often understaffed when staff fail to show up for work. I do not recommend this place. People with dementia cannot even advocate for themselves. I've been given the wrong medication and not given meds prescribed for me.
Renee
4
|
April 22, 2023
My parents will be moving into Symphony Tri-Cities. I liked it because it's got everything you want. They never would have to be moved. They have rehab like if my mom went into the hospital and had an operation, she could rehabilitate there in the same building that she's going to be in for assisted living. They also have memory care, and they take Medicaid. They also have hospice, so I would never have to move my parents if the facility would accommodate every stage that they would go through. To me, that was important. The place is beautiful, and they have different options as far as how much and what you can afford. They showed me all types of apartments, and there's a studio where there are two bedrooms. So, you are going to share with another person, and you still have like a little kitchenette and stuff like that, but their rooms are very private. My mom will be in assisted living, but my dad will be in nursing home care, and he will be in a different room. Once a week, they have entertainment, like somebody sings or something like that. They have bingo. I think they have a cocktail night and card games where you can socialize. It's important to my mom because she wants to socialize. They have courtyards outside. They have a place with raised beds where they can plant flowers and things. They also have little sitting areas outside. They have rooms where you can have like a little birthday party, and stuff like that. The rooms are beautiful. The facility looked pretty well-maintained. There were a few things that could have been fixed, but all in all, it wasn't bad.
nmiopm
1
|
May 10, 2022
My dad would still be alive if he wasn’t in this facility. Awful staff. Laughed when they messed up his pills. One nurse had no mask or name tag on and was irritated by our request. When dad passed and we went in to see him his eyes were still open. They didn’t even help him eat. Please don’t send your loved there. He was in the rehab facility.
SUPER PISSED
1
|
August 23, 2021
This place is terrible. They ask you to give them 24 hr. notice to come see your loved one. Well that's so they can get them ready. Every time you go they give you a different policy or something. I asked several time for a booklet of policies and procedures they don't have one they change every time you go. I was going every night to be with my mother who was not mobile at the time. Nobody ever said anything. One night the Nursing director told me I had to leave. When I asked why she said it was policy I had to see my mom in another room because of her roommate. She had always had a room mate. I said she's not mobile what do you want me to do. I refused to leave my mother who at the time was dying and we didn't know. She called her manager and came back and said either you leave, or she is in a private room , or I call the police and have you removed. I told her get her a private room or call the police I am not leaving my mother. That night we ended up having her moved to St. Mary's they called Symphony after they cleaned my mothers teeth for 45 minutes and told them how dare you let someone get like this. This is someones mother. I saw one lady get wheeled out to the dinning room table every day and left there. 1/2 the time she just laid with her head on the table with nobody checking her. I feel bad for people that don't have a lot of family to watch over them there. We rotated and were there almost all day and night. I t was a terrible experience and I am so sorry we put my mother through that. By the way uncompationate nursing director my mother passed two days later. I am so happy I didn't leave. That was just a few more hours I had with her that I would not give up for the life of me. Please be careful people.
MrBayCity
1
|
August 21, 2021
Newish looking facility but the positives stop there. 1. Hour plus waits when pushing the call button 2. Inadequate physical therapy time allotment 3. Serves dinner super late 7:30 or later at night with many meals served cold or improperly prepared leading to bowel issues 4. Severely understaffed nearly every staff interaction they mention how understaffed they are
David
4
|
June 21, 2021
Symphony Tri-Cities used to be Caretel Inns of Tri-cities. My mom has been there for about two and a half weeks now. It was a lot closer, and I can get on the bus and go out and see her if I want to. The location has a lot to do with it. Moving in was good. They're taking really good precautions and not letting Covid get in. Everything seems to be good. She seems to be in good spirits. She's in a memory care unit. The staff members seem really good. Everything seems fine, and everybody's doing what they're supposed to be doing to keep up with Mom and all the other patients. The facility seems really nice and clean. They seem to be friendly with all the people too. My mom has been saying food is really good. The first time I saw her eat lunch there, she wolfed it right down. She loves to eat. There were other patients there that were on oxygen and in a wheelchair, kind of half-sleeping. They were trying to get those people to eat too. My mom doesn't need any help with that. She will eat whatever is on her plate. She says the food is really good. Everything seems really clean. I haven't stayed there long enough to see my mom do any activities with them, but I know they do.
Dana sue
1
|
December 7, 2020
My mom had to wait 8 days to get a boot to start her rehab. By then she got covid. Left her in a poopy bed over night. Forgot her dinner and she was dieabedtic. They go into covid rooms then go into other rooms. Not to smart!! My mom died. Would not recommend going there.........
Brad
5
|
April 30, 2018
My mom was in Caretel Inns of Tri-Cities. The food was outstanding, and their gourmet chef was better than any restaurant in town. Family members that visit got to eat there and it only costs $5. That food would cost $25 in a restaurant. A lot of the patients allow their family members to eat with them, and it's a very positive thing. Her room was nice, it was very bright, very decorated, not as large as the others, but it looked homey, and it looked like they cared about you. They had Bingo, trivia night, a little movie theater, exercises, and they played Euchre. They had tons of stuff to do. They also had a state of the art physical and occupational therapy.
phebs12
2
|
November 10, 2017
Unfortunately the staff here did not follow my family members orders from the Doctor for the entire stay. Staff was very rude any time a question was asked about why the orders were not being followed.
MCG79
5
|
September 21, 2017
Very nice facility with caring staff. Therapy staff is very energetic and worked well with my loved one. Food was great too!
Carol582658
4
|
June 23, 2016
My brother stayed at Caretel Inns of Tri-cities. The place is beautiful with nice and clean rooms. He said that the food was good. As far as I know, everything went fine. He was there for therapy and did well, so they released him.
Caring105363050
5
|
April 28, 2015
My sister was in Caretel Inns of Tri-Cities for rehab. That one was very luxurious. They worked with her, and they were very good. She had a very nice room. The staff was good, but they were shorthanded. They tried to be helpful and answered questions when need be. It's a brand new facility and very high end. The rehab facilities were nice. It was very nicely setup and well decorated. It was like staying in a small hotel.
Caring989 1
5
|
September 24, 2012
My mother stayed in Caretel for two weeks. It was wonderful, she absolutely loved it. She was treated excellent. She still talks about going there and the fun that she had, the activities that they did, and the good food. The facility was nice. When we walked in, they didn't have any smell, it was clean, and it's a secured facility.
Thora
5
|
July 10, 2010
Wow, Wow, Wow. 5 ***** treatment and facility! My mother cannot possibly complain about having to go to a nursing home! This place is fabulously beautiful and the staff was fantastic! I can't wait to visit!
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