Symphony Tri-Cities

Leander

The leadership here is incompetent. When called out on serious mistakes they never accept responsibility, so problems remain. The food is terrible! The amount of protein is inadequate. For example, the chicken pot pie, has less than a tablespoon of chicken in it. The only protein at breakfast is usually egg, which doesn't work for people with egg allergies. When I told the kitchen manager that the meat is often overcooked and too dry, she said the meat is nice and moist. That is often not the truth, which means she will do nothing to fix the problem. And there are frequently items on the menu which they don't actually have. She told me to ask for gravy for the dry meat. Dry is dry, gravy or not. Some days I cannot even pierce the food with a fork or cut it with a knife. I've been left in wet diapers for hours, because they are very often understaffed when staff fail to show up for work. I do not recommend this place. People with dementia cannot even advocate for themselves. I've been given the wrong medication and not given meds prescribed for me.

Renee

My parents will be moving into Symphony Tri-Cities. I liked it because it's got everything you want. They never would have to be moved. They have rehab like if my mom went into the hospital and had an operation, she could rehabilitate there in the same building that she's going to be in for assisted living. They also have memory care, and they take Medicaid. They also have hospice, so I would never have to move my parents if the facility would accommodate every stage that they would go through. To me, that was important. The place is beautiful, and they have different options as far as how much and what you can afford. They showed me all types of apartments, and there's a studio where there are two bedrooms. So, you are going to share with another person, and you still have like a little kitchenette and stuff like that, but their rooms are very private. My mom will be in assisted living, but my dad will be in nursing home care, and he will be in a different room. Once a week, they have entertainment, like somebody sings or something like that. They have bingo. I think they have a cocktail night and card games where you can socialize. It's important to my mom because she wants to socialize. They have courtyards outside. They have a place with raised beds where they can plant flowers and things. They also have little sitting areas outside. They have rooms where you can have like a little birthday party, and stuff like that. The rooms are beautiful. The facility looked pretty well-maintained. There were a few things that could have been fixed, but all in all, it wasn't bad.

nmiopm

My dad would still be alive if he wasn’t in this facility. Awful staff. Laughed when they messed up his pills. One nurse had no mask or name tag on and was irritated by our request. When dad passed and we went in to see him his eyes were still open. They didn’t even help him eat. Please don’t send your loved there. He was in the rehab facility.

SUPER PISSED

This place is terrible. They ask you to give them 24 hr. notice to come see your loved one. Well that's so they can get them ready. Every time you go they give you a different policy or something. I asked several time for a booklet of policies and procedures they don't have one they change every time you go. I was going every night to be with my mother who was not mobile at the time. Nobody ever said anything. One night the Nursing director told me I had to leave. When I asked why she said it was policy I had to see my mom in another room because of her roommate. She had always had a room mate. I said she's not mobile what do you want me to do. I refused to leave my mother who at the time was dying and we didn't know. She called her manager and came back and said either you leave, or she is in a private room , or I call the police and have you removed. I told her get her a private room or call the police I am not leaving my mother. That night we ended up having her moved to St. Mary's they called Symphony after they cleaned my mothers teeth for 45 minutes and told them how dare you let someone get like this. This is someones mother. I saw one lady get wheeled out to the dinning room table every day and left there. 1/2 the time she just laid with her head on the table with nobody checking her. I feel bad for people that don't have a lot of family to watch over them there. We rotated and were there almost all day and night. I t was a terrible experience and I am so sorry we put my mother through that. By the way uncompationate nursing director my mother passed two days later. I am so happy I didn't leave. That was just a few more hours I had with her that I would not give up for the life of me. Please be careful people.

MrBayCity

Newish looking facility but the positives stop there. 1. Hour plus waits when pushing the call button 2. Inadequate physical therapy time allotment 3. Serves dinner super late 7:30 or later at night with many meals served cold or improperly prepared leading to bowel issues 4. Severely understaffed nearly every staff interaction they mention how understaffed they are

David

Symphony Tri-Cities used to be Caretel Inns of Tri-cities. My mom has been there for about two and a half weeks now. It was a lot closer, and I can get on the bus and go out and see her if I want to. The location has a lot to do with it. Moving in was good. They're taking really good precautions and not letting Covid get in. Everything seems to be good. She seems to be in good spirits. She's in a memory care unit. The staff members seem really good. Everything seems fine, and everybody's doing what they're supposed to be doing to keep up with Mom and all the other patients. The facility seems really nice and clean. They seem to be friendly with all the people too. My mom has been saying food is really good. The first time I saw her eat lunch there, she wolfed it right down. She loves to eat. There were other patients there that were on oxygen and in a wheelchair, kind of half-sleeping. They were trying to get those people to eat too. My mom doesn't need any help with that. She will eat whatever is on her plate. She says the food is really good. Everything seems really clean. I haven't stayed there long enough to see my mom do any activities with them, but I know they do.