Hillcrest Commons Nursing & Rehabilitation Center

Kelly

My dad is doing rehab at Hillcrest Commons Nursing & Rehabilitation Center. It was the only one that the caseworkers could get him in. We did have an experience with them before, and he's doing very well there. They're kind and caring, and he's progressing well. I don't have any problems with them. We don't see everything that goes on, but all of our dealings with them have been good. He has not had complaints. They have a daily schedule of activities that they post, and they seem to be doing enough of them. The facilities are new, clean, and kept up. The rehab areas are nice. There is a salon, a chapel, and separate rooms for rehab, which he's been pleased with.

Lonsome Loser

I am/was a resident of Hillcrest Commons. In all honesty, there are pros& cons, but the cons far outweigh the pros. The pros are some of the staff go far beyond their job discretion for the comfort & needs of the residents. Others not so much, it seems the bad far outweighs the good for example I have been left in wet dirty briefs for as long as twenty-eight hours without being changed. The call light goes sometimes two hours or longer, without being answered. I don't have much interaction with staff, the administration doesn't allow the staff to talk to the residents, During the COVID-19 outbreak, I was never told I tested positive and actually had to ask before I knew. Most of the residents enjoy the Activities Director singing and playing the guitar or piano but that isn't done anymore. WIth the COVID -19 Virus Hillcrest Commons has become a prison without bars, the residents aren't allowed out and visitors aren't allowed in. There was a visiting period of 10 minutes but that has been taken away also. Hillcrest Commons advertises a wide variety of food choices when in truth the residents are offered rice instant potatoes or pasta, and overcooked chicken Hamburg or water-soaked fish, pasta & sauce, and Macaroni & Cheese. Once a month they may offer vegetable lasagna or Rigatoni. These are just a few of the reasons I would not recommend Hillcrest. My suggestion would be clean out the cobwebs & the dirt that goes on with resident care and focus on the happiness of the residents.

6969

I find it shocking is that a facility in the condition that this one is in is allowed to be open. If this were a restaurant or a public venue I suspect that the health department would have closed it due to uncleanliness. There are holes in the walls black mold growing in this facility and just downright fils I have lived here since early December 2019 and have seen the more than I care to describe. There are some very good dedicated employees here. Here are some not-so-good employees here. It has been my experience that upper management here lacks the ability should really properly manage this facility and manage employees so that the place is run effectively. Since the covid-19 virus has become a major health concern I have seen very sporadic efforts 2 adhere to proper cleaning and disinfecting of areas of high contact in this facility which before was non-existent. Now at least they're trying a little bit but as I said before it was absolutely non-existent and some surfaces in the rooms are still not cleaned and disinfected like light switches door handles bathroom door handles things that get touched on a daily basis but for whatever reason administration does not seem to feel that these are of importance. All I can say to anybody who is looking for a health facility for either themselves or a loved one look around do your homework and do not just take the tour that they want to show you gangster tour ask specific questions. Research on various other websites is another great idea as I've seen people give high scores for this place and the apposite is quite obviously true. Exercise and healthy/ quality nutrition are nothing but a fantasy here certainly not a reality. I read another review that the person said that he wouldn't put his dog here and I must concur, the dog kennel probably doesn't have sewer gases backing up into the building nor Black Mold. There's got to be better out there for$7,421.00 per month. What amazes me is that this place is owned by Berkshire Health Systems the very same folks that own BMC, Hillcrest Hospital, and 19 other nursing homes here in Mass. Bottom line is do your homework.

Suzanne L

my mither in law has had problems getting care when she is in pain..I have had to call and demand an ambulance and been told it must be ordered by the doctor..all so she is bedridden because she is feeble and when she calls to be changed durring the night they dont clean her just change her depends. I n the morning sometimes they clean her but are very rough with her. She has had to deal with bed sores and bruises.

Beverly's sister

My sister was a patient in Hillcrest for 13 years and the staff on Unit 3 became family to her. They were very kind and provided excellent care. Some of the staff became friends with my mother and I and always made it a point to let us know how Bev was doing. Shana, Holly and a housekeeping person whose name I forgot stand out. The best was Sarah, on the house keeping staff. She was a wonderful support person and advocate for Beverly during a time after she had a issue with choking. All the staff were wonderful to me as Bev became weaker and eventually passed away.

Never Again!

Unfortunately I have had experiences with this facility for two different family members 7 years apart. The second patient was not my decision, or she NEVER would have been placed there. The first was my mother, and while I thought I was doing the best I could for her, the entire experience was nothing short of a nightmare. I couldn't get her out of there fast enough. While my sisters and I brought the lousy care to the attention of those in charge (management) after she was released, and I received a phone call apologizing to my family and being assured things would be addressed, I found the exact same problems with my cousin 7 years later. There were a few caregivers that were wonderful, but they were few and far between. Place your loved one somewhere (ANYWHERE!) else.